HighLevel Reviews 13,725

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 5,671 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and extensive knowledge. Many highlight the excellent customer service, noting that representatives go above and beyond to provide clear explanations and resolve issues efficiently. The platform itself is often described as intuitive and functional, with a smooth user experience. However, some people were dissatisfied with the customer service, mentioning slow response times and unresolved issues that impacted their business operations. A few customers also experienced difficulties with the website, specifically with login page functionality and issues arising from custom code, which led to significant disruptions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the patience, knowledge, and... See more

User experience

Customers generally report positive experiences with the user experience. Many reviewers found the platform... See more

Service

People report positive experiences with service. Customers frequently praise the helpfulness and efficiency... See more

Website

Consumers find the website to be a positive and versatile platform, with many praising the helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First of all - this is a great platform with a ton of functionality. Affordable and intuitive. Their free trial was super helpful and I just completed my onboarding call with Bhavna as a customer. She... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Glenn today. He was incredibly patient and clear while helping me get my toll-free number compliant. He made sure every detail was set correctly and didn't rush t... See more

Company replied

Rated 5 out of 5 stars

I would give Michelle Mannays 10 Stars ⭐️ ⭐️ ⭐️ ⭐️⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️For her helping me to navigate through registration process. and the understanding. I had literally spent hours upon hours trying t... See more

Company replied

Rated 5 out of 5 stars

The support from the go high level team was excellent, super helpful getting me set up with everything I needed and to answer any questions I had. Tony Joshua was on the call with me and went above an... See more

Company replied


Company details

  1. Software company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Had an issue wirh my domain stuck in…

Had an issue wirh my domain stuck in another sub account. One of their customer support reps was able to fix it for me. No headache and was super nice about it. GHL has been a great to me and my business. It is like no other.

22 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Mark, thank you for sharing! We’re glad the team was able to resolve your domain issue quickly and make the process hassle-free.

Rated 5 out of 5 stars

Thank you Prajwal

Prajwal was very patient in helping me understand the platform and how to get started. I came into the call with little to no knowledge and left feeling more confident about HighLevel.

22 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Adedolapo, thank you for sharing! We’re glad Prajwal helped build your confidence and get you started on the platform.

Rated 5 out of 5 stars

Bharti was AMAZING!!

Bharti was AMAZING!!! She was able to help me with a tech issue with connecting with tech that no one else could figure out after calling several times. THEN she helped me with my original concerns. She was clear and concise in her communication. She was extremely patient and professional in answering my questions and attending to my issues. Again, Bharti is AMAZING. A BIG THANK YOU, Bharti !!!

27 August 2025
Unprompted review
HighLevel logo

Reply from HighLevel

Hi there, thank you for the amazing feedback! We’re thrilled Bharti was able to resolve both your technical issue and original concerns—she’ll truly appreciate this.

Rated 5 out of 5 stars

Sam W. is the MAN!!!

Sam W. is amazing!! He helped us set up our business account. He connected our website, helped us register our business and understand workflows, lead capturing and all the things we need to be sucessful.

22 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Felipe, thank you so much! We’re glad Sam W. was able to help set everything up and get you on the right track for success.

Rated 5 out of 5 stars

Deekshith was extremely helpful with my…

Deekshith was extremely helpful with my needs to set correct permissions at the sub-account level. He was very friendly and knowledgeable. Quick and easy assistance!

22 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Krystal, thank you for your feedback! We’re glad Deekshith was able to help you get your sub-account permissions set up smoothly—he’ll appreciate the kind words!

Rated 5 out of 5 stars

Vishal to the RESCUE!

Vishal was great at assisting me and correcting the glitch that would not allow me to log in to the site properly. Finally, I can be off and running to build and manage my business! Thanks again Vishal,
Michelle

21 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Michelle, thank you for sharing! We’re so glad Vishal was able to step in and get that login issue resolved so you can get back to building your business—excited for what’s ahead for you!

Rated 5 out of 5 stars

Amtul Firdous was awesome

Amtul Firdous was awesome! The best GHL help i have had in 4 months!

22 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Michael, thank you! We’re thrilled to hear Amtul Firdous provided such a standout experience—especially after a few months. We’ll be sure to pass this along!

Rated 5 out of 5 stars

We resolved the issue of the facebook Integration

We resolved the issue of the Integration, and the support is very helpful. Meena Gangadhari is the best.

23 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Vince, thank you for the kind words! We’re glad your Facebook integration issue was resolved and that Meena Gangadhari provided such helpful support.

Rated 5 out of 5 stars

Tony was great

Tony was great, professional, help me set up lots of features, and highlevel really is the one to choose.

22 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Alex, thank you! We’re happy to hear Tony was able to help you get set up and make the most of the platform—appreciate the recommendation!

Rated 5 out of 5 stars

Sheenu-soni was very helpful and had a…

Sheenu-soni was very helpful and had a great attitude while we learned more about GHL.

22 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi there, thank you for the feedback! We’re happy to hear Sheenu Soni was helpful and made the learning experience a positive one.

Rated 5 out of 5 stars

Sheenu was amazing this morning

Sheenu was amazing this morning. Took me through my account and made sure I had a great overview of all the features needed for my business.

22 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Youbel, thank you for sharing! We’re glad Sheenu gave you a clear overview and helped you feel confident using the platform—she’ll appreciate this!

Rated 5 out of 5 stars

Pradeep Y

Pradeep Y. What a legend this guy is. He has a sound knowledge of the product and know his stuff. Pradeep help me taking this inituitive and assisted me setting up the GHL account as well as walked through the basic stuff. Excellent stuff mr. Pradeep. I was lucky that I was served by you. Thank you and keep the good work up. Well done.

22 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Babar, thank you for the fantastic feedback! We’re thrilled Pradeep provided such a knowledgeable and supportive onboarding experience—he’ll be glad to hear this.

Rated 5 out of 5 stars

Thank you to Unnati Verma

Unnati Verma was amazing to work with. She took the time to listen to my issue and was very professional.

21 April 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi Samuel, thank you for sharing! We’re happy Unnati Verma provided a professional and attentive experience.

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