Gold And Silver Online Reviews 

460
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

This is the second time I have ordered silver from G&S Online. The representatives were helpful and friendly. The product arrived within one week of ordering. Deducted one star because the coins had... See more

Rated 5 out of 5 stars

First time buyer purchasing silver Maple Leafs with personal check. Everything went as they explained and appreciated the follow up emails when check was received and order shipped. Good packaging and... See more

Rated 5 out of 5 stars

G&S Online is the only place I'll buy my precious metals. I've dealt with two other sellers and have been disappointed each time. Not only does G&S Online sell the best quality at the best price, thei... See more

Rated 5 out of 5 stars

I had been thinking of getting some gold and silver to offset my investments. You see alll the ads in magazine's, TV , etc. Talked to a friend who ordered from another company, so decided to chk them... See more

Company details

  1. Gold and silver trading company
  2. Financial advisor

About Gold And Silver Online

Information provided by various external sources

GoldandSilverOnline.com was designed to allow you to purchase gold and silver safely, securely and with confidence to keep you coming back time and again for all of your gold and silver needs. It is truly your one-stop shop for all your precious metals needs.

Buy Silver

Buy Gold

Buy Pre-1933 US Gold

Gold and Silver IRA Accounts


Quick Links



Contact info

4.8

Excellent

TrustScore 5 out of 5

460 reviews

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4.8

All reviews

(460)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Still amazed!

G&S Online is the only place I'll buy my precious metals. I've dealt with two other sellers and have been disappointed each time. Not only does G&S Online sell the best quality at the best price, their customer service is OUTSTANDING! One of their representatives spent nearly 45 minutes on the phone with me while I asked a half dozen questions about the products. I have now placed 16 different orders and plan to order many more coins. Based on my continued experience with them, I have no problem recommending to anyone! Thank you G&S Online!

14 January 2014
Unprompted review
Rated 5 out of 5 stars

A painless and efficient process, end-to-end

I went on line, ordered a coin, and it was shipped to me without problems. The on-line guides were all I needed, I asked for an acknowledgement via email of my faxed order and received one promptly as soon as the order was processed. I would recommend this service to anyone who is shopping for gold coins.

14 January 2014
Unprompted review
Rated 5 out of 5 stars

We got exactly what we expected, with uncomminly good service.

Every order we have made has been done in a straightforward businesslike manor. Even when something unexpected happened, we were contacted before we even found out about it and it was already resolved. It is good to do business with a company who takes their costumer service seriously. We will continue to do our business here.

11 January 2014
Unprompted review
Rated 3 out of 5 stars

a little bit disappointment

I spend $600 dollars for your product. you do not want to spend $1.00 for package.
what a disappointment. this is a gift I am going to give to somebody.

8 January 2014
Unprompted review
Gold And Silver Online logo

Reply from Gold And Silver Online

Charlie,
Thanks for taking my call this morning. The sleeve that the 10 oz silver bar comes in is provided by the mint for protection against corrosion and scratching, and unfortunately is not gift oriented. Love your idea about providing the option for gift boxes on our site, we are looking into that. Thanks for that great feedback.

Sincerely,
Eric

Rated 5 out of 5 stars

Great to deal with!

I purchased 25 Canadian Silver Maple Leaf 25th Anniversary coins at a great price. Paid by check. Gold and Silver Online said it would take 7-10 days to clear before sending out coins. They sent out within 7 days. Very quick delivery. Coins are beautiful. Prices were best of everyone I checked on-line. Will purchased from Gold And Silver Online again.

6 January 2014
Unprompted review
Rated 5 out of 5 stars

Great Service

This place is good, we placed our order late on a Friday night (Dec 26th) and still received the order in a timely manner

3 January 2014
Unprompted review
Rated 5 out of 5 stars

Big Smiles From a Happy Texan Mom !

The gold bar I bought my mother for her 75th birthday was perfect. I thought the shipping was interesting as it sneaked it's way into Texas but it got there just in time. Also it already increased in value which is why I bought gold at this time.
Thank you very much and I will use your service again for my gold purchases.

Gunner Thompson

2 January 2014
Unprompted review
Rated 5 out of 5 stars

Good product, Good follow up by Eric.

I paid by check and the money came out of my account on a Tuesday but they didn't ship my order until the following Tuesday which seems to be too much time. I was beginning to wonder if I had been ripped off. Eric called and explained the delay to me and everything was as stated in the check procedure.

31 December 2013
Unprompted review
Rated 5 out of 5 stars

Got silver?

I really like collecting gold and silver therefore I shop for the best price for the same product. Gold and silver online has proven to be the best choice out of four well known sources.

30 December 2013
Unprompted review
Rated 3 out of 5 stars

Unfortunate lack of proactive communication

As a first time purchaser from goldandsilveronline.com, I was surprised, and worried initially, that the promised shipping date had passed with no notification from the seller. Upon contacting the seller, I was given a new shipping date, but that too passed without any proactive communication from the seller.

Following that, I again contacted the seller who promised shipping on a date specific, and provided tracking information. The actual tracking information even after receipt of the items said "electronic information received" and that is all.

Upon receipt of two boxes of items I ordered had arrived, each with differing tracking numbers . All my items were included and arrived in good condition.

After checking the tracking information from one of the boxes I received, but that had not been forwarded to me earlier, I found that this tracking number did, in fact, include the correct tracking information, but that I could not have been known until the package(s) had been delivered to obtain the tracking information that had not been forwarded to me earlier.

This was my first order, as I mentioned above, from goldandsilveronline.com. The order was large enough to qualify for free shipping and insurance, When I first contacted goldandsilveronline.com about the failure to receive shipping data as promised, I was told that part of my order had not arrived. I was also told that my next order would be shipped free.

Because my order size qualified for free shipping, and prospective orders would too be qualifying, the offer of free shipping was of no benefit to me. After mentioning that to the company representative, she told me she would check into it with someone with more authority than herself.

Nothing was ever mentioned by goldandsilveronline.com again on that subject; nor did I bring it up with them again. I didn't feel that I had any obligation to do so.

In short, I'm happy with the price and quality of the items I've purchased, but not too satisfied with the customer support after the sale when problems with promised shipping failed to materialize.

Every person I did talk with about these problems was courteous, as was I, but not much follow-through with me as was suggested.

When someone makes a purchase (a large purchase as described by one of goldandsilveronline.com's representatives), one would think that the company would be sure to keep a "new" purchaser, or any purchaser for that matter, informed at every step.

Let me be clear: the order did eventually arrive and the items were in good condition; I'm happy with them. Goldandsilveronline.com, however, should concentrate upon making sure that their promises are kept, and that customers are proactively made aware of changes in their shipment dates and etc.

25 December 2013
Unprompted review
Gold And Silver Online logo

Reply from Gold And Silver Online

Phillip,
Thanks for taking my call this morning. Like I said we take full responsibility for the mistakes that were made on this order and have taken steps to make sure it doesn't happen again. My offer stands for your next order. Call me personally and I will take care of you.

Thanks,
Eric Griffin

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