Golden Insurance Reviews 1,085

The lady behind the mic.... her voice was absolutely 💯 👌 pure, once she introduced herself I was like omg... wat is this voice im hearing she was top notch at explaining everything to me... I had to ask, are u a robot 😆 🤣 she replied with a giggle... all I can really say, is I only wanted to have a browse at wat u can offer me, but I was just lost in her voice and away with the fairys, literally I just had woken up..... could hear my phone buzzing, sirens 🚨 going I so didnt want to answer it, but im glad I did.. thank you for being so straightforward, and I will so appreciate ur guidance in the future... peace ✌️ beautiful lady 😉😁

Nick , made it very easy to understand and he got my attention.

Jacob,was very clear an I understood exactly what the policy involved he is a AAA+ Spokes person an I would recommend him to others I know as a result of his excellent performance.
Thank you Jacob

Great first engagement process, validated all information, and explored current and future needs.

I was very pleased with my experience. Josh was very helpful.

Being able to complete over the phone

I've just spoke to James Gallant He was knowledgeable, friendly and effective, I couldn't ask for more. I felt heard and helped Thank you for being empathetic also Easy process Keep up the Good service
God Bless 🙏👋

Great service over phone, 👍

Vanessa was so great to talk too. Explained things to me, making it simple to understand.
Just by Vanessa's polite happy tone of voice, made me feel at ease. Thanks alot for your help Vanessa. So glad Ive joined Golden Insurance.

To be honest finding an insurer who was willing to cover the many medical issues i have was a first for me.

The customer service rep was also another big reason why I took the insurance. She was so respectful and very clear when asking the questions to do with my medical conditions & clarifying these.
She is also one in so few that was able to pronounce my first & surname, it means nothing to most people but its a big tick for me.
She was also a good time keeper, I asked if she could ring me back at 2pm, this would give me time to speak with my husband. She was right on time, even though there was a time zone difference (Aus - NZ).
All in all I was very happy with Jades personal interest but professionalism and I thank her for this.

Premium is awesome and affordable

Easy process

The customer service received was fantastic!
My CSO was Kai! He and I spoke initially last Friday and he explained the oprions and how the insurance works. He answered all my questions confidently! And when I asked him to give me time to think about it, he happily said he’d follow up tye following week! He is a great asset to your company!

Friendly confident, operator. Well informed efficient but not robotic. Good policy. Suitable for my needs.

Had a great rep (Vanessa) that explains clearly on the phone,great customer service,thank you Vanessa
After our call we manage to secure the right insurance policy future for my daughter & I.
Thanks heaps

The young lady I dealt with spoke very clearly and politely. She explained everything perfectly. She was straight to the point and informative.

The man who dealt with me, very patient and clear in his delivery

The young man Leon sold me. He was personable and encouraging without being pushy and allowed me to lead the conversation. There were times when he pulled me back on track. So it was more him and his personality that helped me take the next step.

I was talking to my soulmate