Our experience was made great by the Tour Guide John, he was so knowledgeable and passionate about Ibrox and Rangers Football Club, he was so informative and had plenty of banter. The tour itself was... See more
Company replied
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See what reviewers are saying
All aspects of the trip were first class. Staff attentive, food glorious carriage superb. The entertainment was timely and just enough. The timetable was kept but not rushed in any way. Very minor iss... See more
I received a voucher for Theatre and Afternoon Tea for Two for my birthday and we booked to see Wicked along with the Wicked Themed Afternoon Tea! The process was very easy, we just let them know the... See more
Company replied
Verity at Golden Moments made the planning of my hotel and race day a breeze. I wholly recommend Golden Moments if you are planning a weekend away. Excellent service.
Company replied
Company details
Information provided by various external sources
With over 5,000 gift ideas, experiences and days out in the UK, Europe and beyond, Golden Moments is the best gift experience company.
Contact info
London, United Kingdom
- info@goldenmoments.com
- www.goldenmoments.co.uk
4.8
Excellent
227 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great service!
Amy was very helpful & quick at dealing with my query. Goods received quickly. Great service all round
11 September 2019
Unprompted review
Reply from Golden Moments UK
Thank you for your lovely words. We aim to please!
All the best
Amy
Customer Experience Executive
Very pleased good delivery time
10 September 2019
Unprompted review
Reply from Golden Moments UK
Thank you for leaving us a review, we are glad that you are pleased with our service.
Kind regards
Golden Moments
helpful and and replied promptly
7 September 2019
Unprompted review
Reply from Golden Moments UK
Hi Julian
Thank you for taking the time to leave me a review, I am happy you found me helpful :)
Natalia
Customer Experience Executive
excellent
Quick response and very knowledgeable staff, thanks for everything I know it will be a very nice day out in York.
4 September 2019
Unprompted review
Reply from Golden Moments UK
Hello,
Thank you for your review. Hope that you have a lovely day out.
Kind regards,
Natalia
Customer Experience Executive
We had a fantastic day out at titanic…
We had a fantastic day out at titanic in Belfast, Natalia was very helpful when I was booking my day out with golden moments very helpful,polite and was very easy to access our vouchers, thank you so much 😊
4 September 2019
Unprompted review
Reply from Golden Moments UK
Hello, Colleen.
Thank you very much for your review. Glad I could help :)
Kind regards,
Natalia
Customer Experience Executive
Great service
Great service my gin arrived very quickly. Only disappointment was the size of the bottle. 50cl not 75cl. Received a prompt reply from a query I had.
3 September 2019
Unprompted review
Reply from Golden Moments UK
Thank you Elizabeth, for your kind words.
We hope you enjoy your Gin :)
Kind regards
Amy | Customer Experience Executive
Excellent service
Excellent service, very quick and exactly as ordered.
3 September 2019
Unprompted review
Reply from Golden Moments UK
Hi Claire, thank you for taking the time to leave a review.
We appreciate your words, and are glad you feel we have provided you with excellent service!
Kind regards
Amy | Customer Experience Executive
My Golden Moments was a Christmas gift
My Golden Moments was a Christmas gift, we headed to Dublin to Jameson distillery. Wasn't sure what to do with email confirmation, but walked in handed it over, got checked in off we went, no problem.
3 September 2019
Unprompted review
Reply from Golden Moments UK
Its great that you enjoyed your gift, and we try to make the experience as easy as possible to attend! Thank you for your review.
Kind regards
Amy | Customer Experience Executive
Golden Moments - excellent service
It was very easy to deal with Golden Moments - they responded immediately and gave me the help I needed.
3 September 2019
Unprompted review
Reply from Golden Moments UK
Thank you Tracey for your review. We try to be as responsive as possible!
Kind regards
Amy | Customer Experience Executive
Brilliant Service from Natalia
Natalia is wonderful. I had booked an afternoon tea in Chichester for Friday 6 September. I only booked for an ordinary afternoon tea and she has contacted the hotel and arranged for a sparkling tea as it is our Wedding Anniversary. Cannot wait. So efficient.
Thanks again. Natalia
Pearl x
2 September 2019
Unprompted review
Reply from Golden Moments UK
Hello Pearl,
I am very glad that you are happy with your afternoon tea and that I could help to create your Wedding Anniversary even more special.
Wishing you all the best and a lovely time.
Thank you,
Natalia :)
Customer Experience Executive
My song for Jo
This was my first time in using Goldenmoments. The delightful Natalia answered my call and couldn't have been more helpful. I explained what I wanted to do and she was very helpful.
Natalia explained the procedure in a very easy and understanding way.
I also had the pleasure of speaking to Amy on my attempt to book the experience. Without Amy's help I would have had difficulty with the booking.
Natalia and Amy went out of their way to help me and our certainly a credit to your company.
Kind regards
Russell Taylor
28 August 2019
Unprompted review
Reply from Golden Moments UK
Thank you Russell, for your kind words. We are both thrilled to have helped you complete your purchase of such a thoughtful gift.
We hope your wife loves it, as we are sure she will :)
Thank you again
Natalia & Amy
Customer Experience Executives
We had a great time water rafting in…
We had a great time water rafting in Bala, Amy was a great help in answering any queries we had. Thank you Amy! :)
28 August 2019
Unprompted review
Reply from Golden Moments UK
Thank you Courtney, for your kind words, and I am glad I could be of assistance.
So pleased you enjoyed the Water Rafting, but I am still not brave enough to try!
Amy :)
Customer Experience Executive
Highest score for Natalia…
Natalia was extremely helpful although I contacted Golden Moments by mistake. After she realised I was mistaken she did her best to provide me with the right contacts.
Well done Natalia. Excellent job in a timely manner
21 August 2019
Unprompted review
Reply from Golden Moments UK
I am happy that I could help!
Hope you have managed to sort it out. :)
Natalia
Customer Experience Executive
Fast to reply
Fast to reply, helpful and polite. Made it so easy to organise. Highly recommended.
21 August 2019
Unprompted review
Reply from Golden Moments UK
Thank you for your review, glad I could help :)
Natalia
Customer Experience Executive
Excellent service and amazingly helpful
Excellent service and couldn't do enough to help me organise a trip for my mum and dad in England even though I was calling from Ireland.
20 August 2019
Unprompted review
Reply from Golden Moments UK
Glad we could be of service Jason :)
Many Thanks for your review!
Zoe
Customer Experience Manager
5 stars for Amy
5 stars for Amy. 🙂
Extremely helpful in organising a vegan afternoon tea!
Very responsive and efficient.
Thank you.
11 August 2019
Unprompted review
Reply from Golden Moments UK
Hi Rachael, thank you for your kind words! I do hope you both enjoy your Afternoon Tea. Please get in touch if I can help with anything in the future
ATB
Amy :) x
Customer Service Executive
Natalia was super efficient
Natalia was super efficient, communication was brilliant and her skills to answer all my awkward questions was fantastic. Natalia is an absolute asset to Golden moment. Thank you hugely.
7 August 2019
Unprompted review
Reply from Golden Moments UK
Hi Sheetal,
I am very glad that I could help! :)
I appreciate you taking the time to leave a great review on the service you have received from me.
Many thanks,
Natalia
Customer Service Executive
Excellent service and communication
Excellent service and communication, responded very quickly to any question I had about the experiences I was purchasing. Thank you Natalie and Amy for all your help.
2 August 2019
Unprompted review
Reply from Golden Moments UK
Hi Clare,
Both Amy and Natalia are thrilled with your feedback!
We appreciate you taking the time to leave a great review on the service you received.
Many Thanks
Zoe
Customer Experience Manager
Natalie was extremely helpful
Natalie helped me fill in the form, she was really really nice. The customer service was excellent.
Thank you Natalie
X
2 August 2019
Unprompted review
Reply from Golden Moments UK
Hi Siobhan,
Natalia is delighted with your feedback!
Thank you so much for taking the time to review her service, we are pleased you are happy with the support Natalia offered you.
Zoe
Customer Experience Manager
Substitution
The item I ordered was not available. I was offered a replacement of (probably) better value and was dealt with promptly and very helpfully by Amy.
31 July 2019
Unprompted review
Reply from Golden Moments UK
Hi Elisabeth,
I have passed your feedback to Amy who is Thrilled!
Many Thanks for taking the time to leave a lovely review!
Zoe
Customer Experience Manager
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