Golden Sands Holiday Park, Rhyl Reviews 

149
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Catch 22 chippy Golden sands £4.25 for a "large" portion of chips... smallest portion of not fresh but frozen chips ive ever seen in my life wow absolute robbing money grabbers

Rated 1 out of 5 stars

Management are poor Accounts are non existent Sales lads are great but are let down by the people and process above! been waiting for a deposit refund for over 2 weeks and had to take a... See more

Rated 4 out of 5 stars

We enjoyed 4 nights at Golden Sands and had a smashing time and I'd go back again. Friendly staff, excellent entertainment, good pool and kids area, easy access to sandy beach,most things you could ne... See more

Company replied

Rated 1 out of 5 stars

Staying in a lovely privately owned caravan on golden sands park in town rhyl. It is a corner plot advertised as not overlooked with views, which it is but and a big but the park itself continually pa... See more

Company details

  1. Vacation rental

Information provided by various external sources

Our award-winning holiday park is located right on the beach in Kinmel Bay, Nr Rhyl, North Wales. Our superb facilities and helpful staff ensure our guests experience fun-filled family holidays. We also have an extensive range of caravans for sale.


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1.6

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TrustScore 1.5 out of 5

149 reviews

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1.6

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(149)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Very clean and secure caravan park

Very clean and secure caravan park, my caravan clean and tidy, no tolerance for noise and rowdy behaviour, will go again soon.

19 September 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks for taking the time to review us Keith, we look forward to seeing you again soon.

Rated 5 out of 5 stars

Brill holiday

Brill holiday! Defo coming again

19 September 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Yay, glad to hear it. Thanks for reviewing us :-)

Rated 5 out of 5 stars

been going for 25 years always have a…

been going for 25 years always have a great time if there was anything i could change would be pool size capacity for a large park can be quite hard to get into swimming

4 September 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks Paul, great to hear. We will pass your feedback regarding the pool onto the team.

Rated 1 out of 5 stars

rubbish caravan

our caravan was terrible the sliding doors wouldn't slide which wasn't to bad on the bedroom doors but the toilet one was a nightmare plus it was a disabled bathroom so the shower was a wet room and the floor was uneven so if we had a shower it would flood the caravan when we told the staff at the reception they just said "oh right were sorry about that" no we will sort this or anything

3 September 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

We are sorry to hear this Stephen and will look into it straight away. Thanks for bringing it to our attention.

Rated 4 out of 5 stars

Great park loads to do when it's all…

Great park loads to do when it's all open would benefit with something for teenagers. Would of liked to of had someone watching the park as alot of kids are there without any adults. Chippy is great,shop ok would be better if everything advertised was available. Perfect location for the beach and for all towyn has to offer.

3 September 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks for taking time to review us Keeley. Your feedback has been passed onto the team.

Rated 5 out of 5 stars

We stayed here with our 2 boys 7&…

We stayed here with our 2 boys 7& 9months. We were in the bronze caravan which was surprisingly bigish for a standard very clean.. all i can say is wow we had a great stay food delicious the entertainment was brilliant all the staff were so friendly & polite.. we will definitely be staying here again in the future would highly reccomend.

2 September 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

That's lovely to hear Sarah. We look forward to seeing you next time :-)

Rated 5 out of 5 stars

I go golden sands every august i love…

I go golden sands every august i love going here with my children and family, staff are friendly, park is really clean & tidy, caravans are always clean on arrival, plenty of things to do on campsite such as arcade, park, swimming pool, entertainment on at night time and kids club threw the day, beach is right on doorstep, short walk into towyn. Would defo recommend staying here so great for families

1 September 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks for your lovely review Lianne, we hope to see you again soon.

Rated 5 out of 5 stars

Best place in wales

Been coming here for years, my children have been coming since they were babys. Fantastic park and environment. I can not fault the staff, from reception, to bar staff to the amazing goldstars, even the maintenance men. Nothing is ever to much trouble for them. Fantastic place for everyone xx

1 September 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thank you for a fab review Felicity, we are delighted you feel that way about Golden Sands and hope to see you again soon.

Rated 2 out of 5 stars

Family holiday

On arriving we were early so had a walk until time to have keys. When we got the keys we found that we were right at the bottom of the park. The caravan was a silver 10 berth which was ok except for a few moths .When we unpacked we found that we were five pillows short so phoned and they bought us some . We were right next to a railway track and it was very noisy and as I am a light sleeper this was a problem also my 1 yr old grand daughter was kept awake by the trains. On the monday my son and wife took the children swimming and the the lady in the swimming pool was very rude to them and told the 9 yr old off this upset him and they got out of the water and never went swimming again. I went in to ask why we weren't informed where the caravan was before we booked it as we booked nearly 12 months in advance as my husband is 76 and has health problems which meant walking a long way difficult. I was told that is where the 10 berth are. If i had known I would have booked two smaller ones closer. However the camp has I think deteriated as they dont seem to get on top of drunks unruly kids and people shouting and spitting on the floor. The play area is not manned leaving it to parents to watch their children but this does not happen .I have been to this site many times and even thought of buying a caravan but because of I'll health this didn't happen but after this week i will not be returning to this site unless things are significantly improved.

1 September 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Hi Susan, we are sorry that you didn't enjoy your stay with us and will discuss your feedback with the team. Did you mention that your husband had health problems when booking and that as a result, you would need a unit close to the complex? We usually try to accommodate such requests so this should have been addressed prior to your arrival.

Rated 5 out of 5 stars

A really nice friendly place to stay…

A really nice friendly place to stay bin now 3 years and going back next year

1 September 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Great to hear Sandra, thanks for leaving a review. We look forward to seeing you again next year.

Rated 3 out of 5 stars

The family enjoyed the holiday as usual…

The family enjoyed the holiday as usual , however we were very disappointed with the caravan. It was not cleaned properly which we reported to reception and i am not convinced that F1 is a silver rated caravan it was the worst van we have had in 8 years. :-Eg seat broken , floor coming up by toilet, doors draging on the floor. Not the usual std we have come to expect at Golden Sands for a silver van plus the £25 early check in fee.This is why i have only give the holiday 3 stars. Hope for better if we come next year. Thanks , Mr Salmon.

26 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

We are sorry to hear this Mr Salmon. When you reported the matter to reception, did they rectify it for you? We will feed this information back to the team and investigate the matter. Thanks for letting us know.

Rated 5 out of 5 stars

Golden sands family holiday

Our famy have been visiting golden sands every summer for the last 11 years and each year we love it more and more. We have already booked our next years holiday the staff are really lovely nothing is too much trouble the park its self is great there is always somthing to do we are right on the beach front which if the weather is nice is a fantastic view especially first thing in the morning. They have bingo everynight which I won twice 😁 and disco bingo for the kids which I love playing that too the swimming pool is great has a jacuzzi spa which the children can also use with adult supervision, so If your looking for a great caravan park to go then golden sands is the place to go.

19 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thank you Emma for the great review. We are delighted to hear you enjoy your stays with us so much and thank you for visiting year after year. We look forward to seeing you next time and will pass your lovely comments on to the team.

Rated 4 out of 5 stars

We had a lovely time with very helpful…

We had a lovely time with very helpful staff. Nothing was too much trouble. Slight problem with Wi-Fi and late checkout wasn't logged, but that was quickly and easily sorted.

17 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks for taking the time to leave your feedback Mrs Taylor. We are sorry that you had a slight problem with the WiFi and checkout but glad to hear it was sorted and you had a lovely time.

Rated 4 out of 5 stars

Had a great holiday and definitely…

Had a great holiday and definitely coming again but if I could make some suggestions . As we was over the other end of the camp a park would be useful over there as the children have to walk so far for the park.

16 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thanks for the feedback Melanie, we will definitely feed it back to the team for consideration. We look forward to seeing you again.

Rated 5 out of 5 stars

5th year here and it's absolutely…

5th year here and it's absolutely amazing! Such friendly staff,delicious food,excellent accommodation and so much to do for the kids! Wouldn't go anywhere else now :)

16 August 2019
Unprompted review
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Reply from Golden Sands Holiday Park, Rhyl

Thank you for the wonderful review Donna. We are so pleased to see you enjoy your holidays with us and will share your comments with the team. See you again soon.

Rated 5 out of 5 stars

What a lovely hoilday we had everyone…

What a lovely hoilday we had everyone was so helpful only thing I did not like was our carvan we have had better

14 August 2019
Unprompted review
Golden Sands Holiday Park, Rhyl logo

Reply from Golden Sands Holiday Park, Rhyl

Thanks for taking the time to leave a review Mr Hughes and for your kind words. Sorry to hear that your caravan wasn't up to scratch this time, we will look into it.

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