Gold Investments Ltd Reviews 

750
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that their purchases arrive promptly and safely without any unexpected delays. Consumers find the website exceptionally easy to navigate, allowing them to place orders quickly and efficiently every single time. People often describe the staff as professional, helpful, and courteous, making every transaction feel smooth and straightforward. Though some customers experienced shipping issues or noted a frustrating lack of tracking facilities for their special deliveries. A few reviewers mentioned that temporary shipping problems or a lack of updates caused unnecessary anxiety before packages arrived.

What people talk about most

Service

Consumers find service to be positive, highlighting a consistently smooth, professional, and hassle-free... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Customers consistently... See more

Product

Clients share positive opinions on product quality, noting that everything delivers what it says on the tin... See more

Staff

Customers report extremely positive experiences with staff, highlighting trustworthy and reliable service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After seeing a recommendation on youtube and a short phone conversation I ordered some bullion through Gold Investments. Delivery was fast and without fault. Being able to touch your own real wealth... See more

Company replied

Rated 5 out of 5 stars

We had problems with our bank only certain amount could be released in one day, phoned you up to see if we could use two banks no problem and everything run smoothly after that had package on time ver... See more

Company replied

Rated 5 out of 5 stars

Very happy with purchase. Minor queries dealt with promptly and efficiently. Surprised by lack of tracking facility despite being Royal Mail special delivery. Had to contact company for delivery timef... See more

Company replied

Rated 5 out of 5 stars

Trust worthy, helpful, professional, friendly, polite and always courteous. I have dealt with them for many years and never had any problems with deliveries or anything else. A superb company.

Company replied


Company details

  1. #5 of 37 best companies in Gold dealer
  2. #5 of 36 best companies in Gold and silver trading company

Written by the company

Buy gold from one of the oldest family run gold bullion dealers in the UK - Trusted to buy & sell gold for over 40 years! Visit our gold shop in London or buy gold online or call the office on 0207 2837752. We will always try to price match or beat the general market's prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

750 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(750)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality, competitive pricing and fast delivery.

31 October 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the review, John !

Rated 5 out of 5 stars

Great communications

Great communications, honest information. Kept me up to date and prompt payment at market quoted price.
Great service, thank you.

2 November 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review !!

Rated 5 out of 5 stars

Best Gold dealer

Every time my experience with Gold Investments is above expectations. I get fair prices and margin with either purchase or sale and they provide amazing customer service: It is easy to get appointments and secure prices of the deals outside of market hours.

27 October 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thank you very much for the great review !

Rated 5 out of 5 stars

Gold Investments provide a reliable…

Gold Investments provide a reliable service for those wishing to purchase precious metals. Their pricing is good value, they offer flexibility with dispatch dates to fit customer needs and the items are securely wrapped when delivered.

29 September 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review Stephen !

Rated 5 out of 5 stars

Great service

Bought the product and before I new it, it was delivered

2 October 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Glad you were happy !! Thanks for the review !

Rated 5 out of 5 stars

Buying a gold coin

Simple ordering process, quick delivery, great customer service

1 October 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the review Chris !

Rated 1 out of 5 stars
Gold Investments Ltd logo

Reply from Gold Investments Ltd

We didn’t really know what to reply to - you placed an order online, emailed simply stating that you would want to get paid via bank transfer - rather than a question ? We waited for your order to arrive but nothing came from you. If it had, we would immediately email confirming receipt and asking for your bank details.

Rated 5 out of 5 stars

delivered with care and discretion…

delivered with care and discretion exactly when they said it would be! Have used this company for all my heavy metals investments and have been very happy.

21 August 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks very much for that review !

Rated 5 out of 5 stars

Perfect

Efficient & easy to transact, well packed and arrived as expected. Recommended by a friend

30 August 2023
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review !

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