Gold Investments Ltd Reviews 

750
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that their purchases arrive promptly and safely without any unexpected delays. Consumers find the website exceptionally easy to navigate, allowing them to place orders quickly and efficiently every single time. People often describe the staff as professional, helpful, and courteous, making every transaction feel smooth and straightforward. Though some customers experienced shipping issues or noted a frustrating lack of tracking facilities for their special deliveries. A few reviewers mentioned that temporary shipping problems or a lack of updates caused unnecessary anxiety before packages arrived.

What people talk about most

Service

Consumers find service to be positive, highlighting a consistently smooth, professional, and hassle-free... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Customers consistently... See more

Product

Clients share positive opinions on product quality, noting that everything delivers what it says on the tin... See more

Staff

Customers report extremely positive experiences with staff, highlighting trustworthy and reliable service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After seeing a recommendation on youtube and a short phone conversation I ordered some bullion through Gold Investments. Delivery was fast and without fault. Being able to touch your own real wealth... See more

Company replied

Rated 5 out of 5 stars

We had problems with our bank only certain amount could be released in one day, phoned you up to see if we could use two banks no problem and everything run smoothly after that had package on time ver... See more

Company replied

Rated 5 out of 5 stars

Very happy with purchase. Minor queries dealt with promptly and efficiently. Surprised by lack of tracking facility despite being Royal Mail special delivery. Had to contact company for delivery timef... See more

Company replied

Rated 5 out of 5 stars

Trust worthy, helpful, professional, friendly, polite and always courteous. I have dealt with them for many years and never had any problems with deliveries or anything else. A superb company.

Company replied


Company details

  1. #5 of 37 best companies in Gold dealer
  2. #5 of 36 best companies in Gold and silver trading company

Written by the company

Buy gold from one of the oldest family run gold bullion dealers in the UK - Trusted to buy & sell gold for over 40 years! Visit our gold shop in London or buy gold online or call the office on 0207 2837752. We will always try to price match or beat the general market's prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

750 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(750)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From time in memorial I only involve…

From time in memorial I only involve myself with only two kinds of online investment. Purchase/investing into Goldinvestments.co.uk and also investing into online passive real estate with BinghattiInvestment. This two online platform made me what I am today financially and I will forever be grateful.

The customer services are always professional and they deliver payments on time. Keep up the good work!

6 June 2025
Unprompted review
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the 5 star review !

Rated 5 out of 5 stars

Well priced and good service

They have a much better price compared to Royal Mint for coins and shipping was on time

30 April 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review !

Rated 5 out of 5 stars

Quick

Quick, straight forward experience and delivered on time without fuss

24 April 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review !

Rated 5 out of 5 stars

price 1st

price 1st. then also their delivery was as i instructed in terms of date.

29 April 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the review - much appreciated

Rated 3 out of 5 stars

Wrong coin sent

Ordered specific 2025 coin, as shown on invoice/receipt. Got 2023 coin instead. Same gold content, but not what was ordered or confirmed.
2025 coin wanted for specific reason.

14 April 2025
Unprompted review
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Sorry about the mistake - if you had said at the time we would have swopped it immediately free of charge and sent something like a Silver Britannia as an apology. If you still want a 2025 one please contact the office

Rated 5 out of 5 stars

Good prompt service

Good prompt service. Competitive prices. Nice

28 March 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the review - please let us know what more we can do to get 5 stars

Rated 5 out of 5 stars

Thanks Maneco64 and his affiliate

Learnt about GIL this January because of Maneco64. GIL offers competitive price compared to Royal Mint but needs catch up with Atkinson. That said, already had three orders since. On the second order, instead of 2025 Sovereign, a 2024 was sent. Oliver promptly replied and resolved the issue plus a surprise Silver Bullion coin. Easy to open an account and do business with no hassles. Very satisfied so had another order yesterday before this review.
Wish good business always. Tak :)

17 February 2025
Unprompted review
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the review! Much appreciated

Rated 5 out of 5 stars

Great service

Despite my somewhat late Friday afternoon order when I wasn't sure if I`d placed my order properly, gold investments sorted it out and my order was fulfilled no problem.

31 January 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks very much for the review Matt !

Rated 5 out of 5 stars

Was a bit apprehensive about buying the…

Was a bit apprehensive about buying the amount that I bought. Took a chance with them.
Trust, they were great, came next day. Certainly will recommend them and will be buying again.
5 stars.

12 January 2025
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks very much ! Much appreciated !

Rated 5 out of 5 stars

Excellent Customer service

Gold investments sent my package and DPD messed up the delivery. I got an immediate response from Oliver and he dealt with DPD's error efficiently and with no loss to me.
Their customer service is second to none. I will definitely continue to purchase from them.

30 December 2024
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks Jonathan - much appreciated

Rated 5 out of 5 stars

Trustworthy

I have been a customer for the last 6 years or so.
Never had even one problem. Fatatastic Family owened
business. They will look after you

30 December 2024
Gold Investments Ltd logo

Reply from Gold Investments Ltd

Thanks for the great review ! Very much appreciated !

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