goldsilver.com Reviews 1,409

Sid was the second representative I’ve dealt with at GS in the recent past. Sid, and my other encounter were so exemplary I had to say something. As a septuagenarian “blue-collar” guy I’m constantly at the mercy of customer service wait times lost in “not logical” to-me menus, selections and transfers that leave me exasperated. Sid and this “service” reflect the ethos of “helping-others” I sensed in Mike Maloney, the very thing that drew me to use Gold Silver when I first encountered “Hidden Secrets” and his other books and talks. Thank you Sid, thank you for such an accessible service. Tom Miller

Sammy was extremely helpful, walking me through the selling process and linking my bank account.

Sidney's patience during my questions was remarkable. His attentive listening skill was very customer-oriented. And, he offered an alternative solution to my situation that was easily understood and plausible. Thank you, GoldSilver, for being a great company.

Samantha was very kind and helpful in updating our account info on your new website. She also explained its new features. Thank you!

We've been using Goldsilver.com since 2008. It's excellent! Say hi to Mike for me!

This new website is the worst thing you may have done, for the following reasons:

1. Enormous load times, because of a "modern" framework, the site is built with; this will bite you again later, when you start rolling out site updates, plus the modern framework will force you to redesign major portions with each new framework version; you will be playing catch up in perpetuity;

2. Design, showing very little useful information on the screen;

3. Absence of old, still helpful blog articles;

4. Only a few products on the page, in case of purchasing metals;

5. Poor navigation bar and options on the bar.

I urge you to revert to the previous design, or if reversal is impossible, because of internal conflicts with it, borrow as much as possible from the old design patching the holes in the new one.

Really helpful. Received my shipment next day! Very good customer service.

Sold the silver I had, it took them 7 days to send a check which is ridiculous in 2025. Cash the check and it bounced. This company has had nothing but shit customer service since the beginning and this is more proof of their incompetence. Mike Maloney education is awesome but his Silver company is straight trash.

Jenelle helped me to update my details at Gold and Silver as well as explaining a number of things that I didn’t fully understand including creating a Roth IRA. She very patiently took me through everything I needed for over half an hour -she was so helpful,very pleasant and if I could rate her over 5 stars, I would-she is an absolute gem and ask you to please share this with Mike directly-she is a tribute to your Company-thank you. Gwyn Elias-a customer of yours since 2016

a) website revamp has been a disaster; after logging into it, the ONLY thing one sees bullion sales offers. No links to Support or other services.
b) It's Hell trying to find the link to customer support.
c) Getting funds sent to me after selling bullion back to GS takes forever.

I was well informed all the way for my shippment.

I have learned more from Mike Malony than I believe I have from anyone else. He is an excellent teacher, but what makes him stand above the rest is how much he cares. Thank you for taking the time to educate people like me.

I was certain I wish to owe physical precious metals. On how I was not.
Followed the youtube content and decided to buy from them and have it stored in their vault.
I ended up selling my investments on a profit and found the process intuitive and trustworthy. Their customer support is very fast and on point.
If you’re on the fence, go for it.

Unable to purchase silver to store in vault services. They keep saying my account is not verified so delivery only. Total mess. I'm out.

Devon and the whole team were so helpful in resolving some issues and making necessary updates to my account. Great customer service!

Disastrous new system requires too much verification, I cannot meet all of it because of my situation and therefore I am denied access to my silver which is in their vault. I'm enraged by what has been forced on us without sufficient warning to allow us to get what we own out of their vault!

I've had an account since 2020 and been happy enough until today (11/16). Today they launched their new system and have forced all of us into it. We do not have access to our accounts until we comply with all of their new invasive requirements. I have had to jump through hoops to provide information that was already in their old system, but that wasn't enough. I was also forced to connect my bank account and give them permission to withdraw money, when I have no intention of every buying from them again after what they have done. I was forced to agree to their terms under duress in order to have access to my account. My silver which I paid for is in their vault, and right now I am being denied access to it, because they are demanding even more for verification (which they don't tell you up front). Because of my unique situation I cannot supply them with all the documents they are demanding. They are forcing me under duress to do things that I don't agree with in order to get something that I paid for. That's just wrong.

It seems that the company may be now under new management. Mike Maloney's name is not on the emails that are coming through now which are gaslighting us about how this new system is so wonderful. While this company had an excellent reputation in the past, something has changed. My advice is to steer clear of them. I now have zero trust for this company and hope that I can get the silver I bought from them and paid years of vault fees on out of their clutches soon. There are other good precious metal sellers out there, just be careful there are plenty of scammers too.

The copy and paste reply to this review from GoldSilver is just trying to do damage control by gaslighting. Their new system now takes 4 steps to login... 1. enter email, 2. complete captcha, 3. enter password, 4. wait for the email with code that you have to enter. The old system you put in your username and password on one screen and you were in. So many hoops to jump through to get your holdings sent to you, or to sell it and they don't let you know everything you need to supply them with to 'verify' up front. I sold some silver, they held onto the money for days. Then when it didn't turn up in my connected bank account I went in looking and found out that I have to connect to the bank again to withdraw. Then with no message to me, they said I had to send a voided check or bank statement. That should be private information, but no, they want to see my financial information. I supplied them with everything and they said I had to wait 48 hours to be approved... still waiting. But in order to sign up for their new system, which you are forced to do if you want to get access to your holdings or even see what you have got, you have to connect your bank account before you even get into the system and give them permission to deduct money from your account. So they make it easy for them to take money from you, you must give them permission to do so and you must connect your bank before getting access to your account, even if you intend to never buy anything from them again - which is the case for me after what I have just gone through with them. There are plenty of people selling gold and silver, easier to deal with and with better prices.
Update 11/29: further problems - they have approved my withdrawal account, sent me an email and I now have the option of withdrawal method. But when I try to withdraw it says my account is pending, even though the email said it was approved. So I still can't withdraw. And what they don't tell you until you are in that withdrawal dialog box is that they have a $25 fee for ACH wire transfer. I have now been trying to get what I own for 13 days now. Support said it would be available 12/2. They make it so quick and easy for you to pay them, and make you give them permission to withdraw your money in order to set up an account, but they sure drag their feet and charge you extra to get what you own back from them.

GoldSilver.COM just revamped their website and the billed it as the second coming. Frankly, it strikes me as an abomination. I have purchased many times from GS and thus far have had no complaints. Business was simple, buy, ship, and arrive. All of my purchases were tracked on their "investments" page and life was good. Since the change that page and its valuations are gone with no migration to the new website. I had many conversations with their support people to no avail. I asked that they send me a spreadsheet with that information and they made every excuse in the book to not comply. So now I'm left with huddling in the corner and tallying my holdings and doing my own spreadsheet. I'll have to correlate those purchases to their purchase date to get a relative cost to determine portfolio gains. What a pain. So unless you're going to use GS storage services I'd steer clear. I'm so disappointed.

Travis was as patient as he was knowledgeable.

Fast and fabulous. Very Easy.

Travis was outstanding in helping me, an elderly senior, set up a GoldSilver account. My first time buying gold! Thanks a million Travis !!

Sam is such a great customer success agent. She is kind, intelligent, and has the customer's interest at heart. I can't say enough about my experience with her and Gold Silver. Thanks again for the help today, Sam.