The entire team at Golf Locker was so fantastic in helping me on my recent order. Old world customer service for an online company. Real proactive phone call and email responses which helped clarify... See more
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Being a disabled veteran Golf Locker stays ahead of my needs and frees me from having to go hunt these items down in stores. More Products Please.
Company replied
I’ve loved everything I’ve received and when I need a different size the return has always been flawless.
Company replied
Golf Locker is very flexible when working through an order. They carry high quality products and are very accommodating in replacing or exchanging products product to ensure client satisfaction. They... See more
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Company details
Written by the company
Online since 1999. The finest in golf apparel, golf shoes and more from Peter Millar, FootJoy, johnnie-O, Greyson, henry dean, Nike, G/FORE, Sun Day Red, Titleist, TravisMathew, Straight Down and more at GolfLocker.com - Outfitting golfers from head to toe. Featuring golf's premier men's personal shopping service - My Golf Locker - now in its 11th season. Complete your profile, receive items on your desired schedule, keep only what you love with free shipping both ways. Embroidered custom logo options available for your corporate, club or group needs on polos, pullovers and more. One piece minimum. Guaranteed satisfaction.
Contact info
6200 North Dale Mabry Hwy, 33614, Tampa, United States
- 813-265-8990
- sales@golflocker.com
- www.golflocker.com
4.8
Excellent
196 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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1st time user
I was very impressed by the type of merchandise I received. Footjoy pull over and shirt along with Footjoy shorts. Looking forward to my next shipment.
16 May 2016
Unprompted review
"My golf locker" member review
We are out of state "my golf locker" members and have gotten such personalized service and top notch products. So far all of our returns have been handled quickly with no return shipping. Every person that we have interacted with has ben patient and quick to help. Anyone with a competitive golfer in the family, or simply someone too busy to shop but wants the latest stuff, should consider the "my golf locker" service. They ship to you in the intervals you choose, offer an added discount by being a "member" , give free shipping both ways and choose great items for you based on your preferences. We live within 15 minutes of PGA tour and Golfsmith stores, but chose to try this because of convenience. We are very pleased after only one shipment, and can't wait for the next.
29 April 2016
Unprompted review
Horrible return policy
got wrong size shoe and return within couple of days. I had to pay $10 for shipping the shoe back and when I saw my refund they too out another $8.95 for the shipping to me. $18.95 just down the drain! I would never ever buy anything from this company again. I was not getting any better deal for this shoe at the first place. I should have bought this shoe from more trustworthy company like Golfsmith, Dicks sporting goods or Amazon. Major mistake on my part 😡
16 April 2015
Unprompted review
Reply from Golf Locker
Sanjeeve Anand from Oakland, VA, thanks for taking the time to provide your feedback. A link to our return policy is on every page of our website. A very small percentage of our customers opt to return shoes without exchanging them for the proper size, so our policy is to provide better pricing where we are permitted by our vendors. If you would have exchanged the shoes for the proper size, there is no return shipping fee. Please keep that in mind for future purchases online. Thanks again for your feedback. We do appreciate it and heed the suggestion.
Disappointed in Golf Locker
I'll start by saying that, like many say, typically write reviews good or bad on my experiences and or purchases but this experience sure did change that - On Feb 8th i made an online purchase from Golf Locker at 9:52pm on GolfLocker.com. Purchase was item #13s77802 - Oakley Carbon Pro Golf Shoes black size 9 - IN STOCK. I made the purchase, paid via paypal and began the wait for my new shoes. Not so fast - I received an email from Golf Locker on Monday thanking me for my recent order BUT "that during the shipping process we noticed Oakley sent us size 11 shoes inside of my size 9 Oakley Carbon Pro shoe box - we are unable to fulfil your order" - REALLY!! I'm to believe that GL does not check their inventory scanning IN/OUT of all items? And that it happened to be Oakley's fault and not GOLF LOCKER. If this is true then the Golf Locker has more issues than my size 9 shoe. Quality Control?? WOW. This should be a major concern for just not GL but for all Golf Locker CUSTOMERS in the future. I'm not writing because i want something free or in addition to - i want WHAT I PURCHASED and PAID FOR - my golf shoes! I've purchased from GL before, without incident but i don't know if i would purchase again - i think you should read this post and decide if YOU should purchase from this group based upon this experience - This is a first and i'm very disappointed in GOLF LOCKER. eddie
11 February 2015
Unprompted review
Reply from Golf Locker
Dear Mr. Eddie Rhodes from Sherrills Ford, NC,
Thank you for taking the time to write about your experience with Golf Locker. I can understand your frustration, and I apologize you had this experience. From our standpoint, we think we did a good service by checking your merchandise before we sent it to you and before you were charged for the item. Imagine how frustrated you would have been had you received the shoes, and they were the wrong size.
Throughout the life cycle of a product, there are many humans that are involved in the fulfillment and packaging process. And humans make errors sometimes. This is why we check each product before we package it for its final journey to our customers.
There are a multitude of chances for items to get mixed up in their boxes - either from the manufacturer or on our retail showroom floor. You mention that you want what you purchased and paid for, however, you know we didn't charge you for the shoes, obviously, because we never shipped you anything.
We will continue to process our shipments as we've done for the past 16 years for online purchases, and that is to check the product for accuracy once again in its final stage of shipping to our customers. This is the only way to catch any human error that has occurred during the life cycle of the product packaging.
Again, I apologize that you had this experience, but from our standpoint, human errors happen on occasion, and we were diligent to catch this error before we shipped and charged you for the incorrectly packaged item. We would want the same service for our online purchases.
Terrible return policy
I was refused a return because the manger disliked my attitude, even though all other parameters were met. Will be filing a better business bureau complaint. Just hope this does not happen to others. I would advise to take your business elsewhere.
31 May 2014
Unprompted review
Reply from Golf Locker
Anna, thanks for taking the time to construct your review. As our return policy states, items have to be returned in the same condition in which they were bought and not show signs of any wear. When you tried to return the pants with cat hair all over them, we simply can't accept a return in that condition. In the future, shouting F-bombs at our store manager won't help with us bending the rules. Have a great day.
Cheaters!
Don´t buy at this company!
I bought a couple of shoes, and the same day they asked of my photo ID and a copy of my recent credit card statement.
It´s clearly a company who tries to get your money and not to sell you some golf items.
Sad but true ;(
29 March 2013
Unprompted review
Reply from Golf Locker
Dear Magnus,
We asked you to verify your credit card information since you are out of the United States, and your credit card company will not verify your identity to us. We do this to protect our customers from online credit card fraud. We think this is a good thing. We did not 'get your money and not to sell you some golf items.' We didn't process your order because we couldn't verify that you are actually the credit card owner. We don't have your money.
Poor exchange and return policy. Bad after sale customer services!!!
Poor after sale customer services. Would not honor the return, and charged shipping doubly for exchange items. Bad and inconsiderate representative.
Will not shop again, and will warn others not to shop again!!!!
9 July 2010
Unprompted review
Reply from Golf Locker
This is simply not true. We honor EVERY return within 60 days when the item is returned in new condition. Our return policy is posted on every page of our website, and is very simple to boot! Great customer service is paramount with us, as we know that you can shop elsewhere. That is why we have hundreds of thousands of elated, not just satisfied, customers, and have been online since 1999. Poor customer service just doesn't happen with us.
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