We had a standard built-in wardrobe in our flat from Gooding Group but wanted custom shelves at the bottom to maximize usable space. They replied really quickly, answered our many questions, built us... See more
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We have received excellent service from Goodings and we are very pleased with the finished wardrobes, all at a very competitive price. Matt Hadley helped throughout the design process and Jon Nuttal... See more
TOTALLY SHOCKING AFTER SALES SERVICE. WARDROBES NOT FIT FOR PURPOSE AS ALL DOORS FAULTY WITHIN 3 YEARS. HAVING INSPECTED AND RECOGNISED THE FAULTS THE COMPANY STATED THEY WOULD NOT REPLACE THEM AS T... See more
We had wardrobes fitted almost 7 years ago. The wardrobes are amazing, sturdy and look great! Recently, my husband caused some damage to one of the panels and the after sales care is incredible, even... See more
Company details
Written by the company
The Gooding Group is a privately owned manufacturing business focused on the production and installation of fitted furniture to the new build sector. Whilst wardrobes represent the majority of our activity, our Home Office and Understairs products are becoming increasingly popular and our fireplace offering also continues to operate successfully.
Contact info
Rother Valley Way, S20 3RW, Sheffield, United Kingdom
- 0114 263 3600
- sales@goodinggroup.co.uk
- www.goodinggroup.co.uk
3.8
Great
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I have Gooding fitted wardrobes…
I have Gooding fitted wardrobes installed as part of my new build specification and am having difficulty in getting any form of contact from them, even going via the housebuilder customer care team !
The soft close mechanism isn't functioning and whilst it's not that important in the grand scheme, it would have been courteous of them to contact me after having been asked on 2 occasions already. They're now being asked a third time by the builder !
21 January 2022
Unprompted review
Reply from Gooding Group
Hi Clive, we appreciate this feedback and as a result have made some changes to our team structure to improve outward communication to both house builders and home owners. We are sorry that you have had a negative experience and trust that your feedback and the improvements we have made because of it ensure similar future issues can be avoided. Thank you for taking the time to review and apologies again that the experience you had was below expectations. Many thanks, The Gooding Team.
We would not purchase Gooding Wardrobes…
We would not purchase Gooding Wardrobes again as their poor after sales service is disappointing I would hop that developers do not continue to use them either reflects badly on them
And it took them just one year to reply I need say little more about this worse than poor outfit
30 November 2021
Unprompted review
Reply from Gooding Group
Hi Owen, thank you for taking the time to review and apologies that the experience you had was not a positive one. The service we provide to developers and their customers is generally extremely positive and we are sorry that your experience did not fall into this bracket. We have fed back to the team that additional steps are required in our aftersales processes to avoid future occurrences of this nature. Kind regards, The Gooding Team
Poor materials and poor management
Poor materials and poor management
I bought a new build house and I was offered fitted wardrobes from Gooding Group. After a few weeks the edges were splitting, I think the material was wet at the time of installation. The installer came to check and ordered new parts to replace the damaged ones. today he came to install because the materials had "been delivered to site" but the material was not in here for the wardrobe fitter to do his job.
19 February 2021
Unprompted review
Reply from Gooding Group
Hi Jose, appreciate that this review was posted some time ago so apologies for the delay in reply. Our production processes mean it would be very unlikely that the goods were wet at the time of fitment, however regardless of the cause of the negative experience, we are deeply sorry that this occurred. Our quality checks have changed considerably in the last 18 months so we strongly believe that issues of this kind would should not reoccur. We are sorry that these improvements were not in place at the point of your order so your negative experience could have been avoided for you too. Kind regards, The Gooding Team
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