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Goodwin Smith Reviews 

4,958
•
TrustScore 4.5 out of 5

4.6

Boot Shop
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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and comfort of the products, noting their durability and long-lasting nature. Many people also appreciate the quick dispatch and fast delivery service, often receiving their orders promptly and well-packaged. Reviewers are consistently happy with their purchases, with some highlighting excellent customer service experiences. However, some customers reported dissatisfaction with product quality, describing items as cheap, not matching online descriptions, or being faulty. A few other people also felt that customer service was problematic, mentioning slow response times and issues with delivery information.

What people talk about most

Product

People report positive experiences with product quality and design, often describing items as great quality,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality, timeless design, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Customer service

Customers had ambiguous experiences with customer service, with some reporting positive interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, quick to dispatch and deliver. The quality of the product is superb! My husband says the dressing gown is comfortable, warm and cosy. He loves it! 👌

Company replied

Rated 5 out of 5 stars

Great product. We bought slippers and they are still looking fantastic a year later. Quick delivery also. Would definitely buy from them again.

Company replied

Rated 5 out of 5 stars

Excellent product. Good value.Wonderful comfortable, warm slippers. They were that good I have bought several pairs not just for myself but for the whole family for Xmas (6 pairs). The gents slippers... See more

Rated 5 out of 5 stars

I bought my slippers from Godwin Smith nine months ago and am delighted with them. I prefer to leave reviews after I've owned / used an item for a while and can confirm that my slippers have not only... See more

Company replied

Company details

  1. Boot Shop
  2. Fashion designer
  3. Men's clothes shop
  4. Shoe shop
  5. Formal menswear shop

Written by the company

Luxury footwear, designed in England, made in Portugal & Italy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(4,958)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Awful quality.

Awful quality.
The strap and metal badge fell off the first time I tried them on. They're going straight back!
Do not let the fancy advertising deceive you, definitely not top notch footwear.

10 June 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Hi Phil, I'm sorry you have not had a good experience. This is a very popular style which we've sold hundreds of pairs of with no issue. Each style is hand crafted - we've not received any emails from you and would be happy to exchange for another pair. As you can see we get thousands of 5 star reviews for our products. Please feel free to contact us at help@goodwinsmith.co.uk and we would be happy to exchange them for another pair. Regards Goodwin Smith

Rated 5 out of 5 stars

Great product

Great product delivered on time and packaged well, quality shoes that I have bought in the past and will continue to do so.

23 March 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for the feedback Sam!

Rated 5 out of 5 stars

Really lovely shoes/boots

Really lovely shoes/boots
that look and feel great. I highly recommend this company’s footwear!

28 May 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for the feedback Jane!

Rated 5 out of 5 stars

Excellent Quality

Excellent Quality, bought from this company numerous times, highly recommended

19 May 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for the feedback Mark!

Rated 1 out of 5 stars

I purchased from your outlet...I…

I purchased from your outlet...I returned the goods 6 days ago and haven't heard anything regarding my refund.

Impossible to contact anyone and not responding to my emails

6 May 2025
Unprompted review
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Reply from Goodwin Smith

Hi Ben, I am sorry you are not happy with our service.

We received your return on the 2nd May and your refund was processed on the 6th May. It can take up to 14 days, which we state on the website. Your refund was processed in 4 days.

We also responded to your email after 3 days due to a high volume of enquiries we were dealing with.

Rated 5 out of 5 stars

Great product

Great product, exactly as described. Well priced, quick delivery, and I'm very happy.

8 April 2025
Unprompted review
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Reply from Goodwin Smith

thanks for the feedback! Goodwin Smith Shoes

Rated 4 out of 5 stars

Good quality sheepskin slippers

Easy ordering and efficient delivery time.
Sheepskin slippers were well made with a good sole and excellent value for money. Not sure if they would be suitable for wide feet as the forefront of the slippers were tight across the foot to start with and have given with wear but are definitely a narrower fit.

4 May 2025
Unprompted review
Goodwin Smith logo

Reply from Goodwin Smith

Thanks for your feedback and we note your comments on fit!

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