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Goodwin Smith Reviews 

4,958
•
TrustScore 4.5 out of 5

4.6

Boot Shop
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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and comfort of the products, noting their durability and long-lasting nature. Many people also appreciate the quick dispatch and fast delivery service, often receiving their orders promptly and well-packaged. Reviewers are consistently happy with their purchases, with some highlighting excellent customer service experiences. However, some customers reported dissatisfaction with product quality, describing items as cheap, not matching online descriptions, or being faulty. A few other people also felt that customer service was problematic, mentioning slow response times and issues with delivery information.

What people talk about most

Product

People report positive experiences with product quality and design, often describing items as great quality,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality, timeless design, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Customer service

Customers had ambiguous experiences with customer service, with some reporting positive interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, quick to dispatch and deliver. The quality of the product is superb! My husband says the dressing gown is comfortable, warm and cosy. He loves it! 👌

Company replied

Rated 5 out of 5 stars

Great product. We bought slippers and they are still looking fantastic a year later. Quick delivery also. Would definitely buy from them again.

Company replied

Rated 5 out of 5 stars

Excellent product. Good value.Wonderful comfortable, warm slippers. They were that good I have bought several pairs not just for myself but for the whole family for Xmas (6 pairs). The gents slippers... See more

Rated 5 out of 5 stars

I bought my slippers from Godwin Smith nine months ago and am delighted with them. I prefer to leave reviews after I've owned / used an item for a while and can confirm that my slippers have not only... See more

Company replied

Company details

  1. Boot Shop
  2. Fashion designer
  3. Men's clothes shop
  4. Shoe shop
  5. Formal menswear shop

Written by the company

Luxury footwear, designed in England, made in Portugal & Italy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(4,958)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent quality for the money

I've bought a few pairs of shoes from Goodwin Smith and find the quality of the leather and the rest of the shoe to be up there with the premium expensive makes. The price is good and they last a long time too....

10 April 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

More superb value and quailty

These latest two pairs i have purchased are numbers 21 and 22..
Again the quality and value you get in the product is second to non.
I would recommend the brand to anyone ..

2 April 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Best of gear!

I'm a repeat customer and have never had anything I'm unhappy with. Great quality at extremely reasonable prices. Prompt delivery and great after sales.

What more do you want?

2 April 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Great product

Great product - excellent quality.

I expect them to last a very very long time :)

26 March 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Brilliant product

Brilliant product - very comfortable from the first wear, sturdy and well made.
Super prompt delivery. Would highly recommend.

5 April 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Great shoes

Great shoes, really comfortable and amazing service

21 March 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

I am very pleased with my shoes and…

I am very pleased with my shoes and boots from Goodwin Smith. They are good quality and very comfortable. The delivery is quick. I will keep buying from them.

4 April 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 4 out of 5 stars

Quality product for discounted price

For the discounted price, these shoes are very good value. However, I don't think I'd buy them at their full retail price.

31 March 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback and we note your comments!

Rated 5 out of 5 stars

Fantastic footwear

Fantastic footwear. Great value and quick delivery. A real quality pair!

29 March 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

Rated 5 out of 5 stars

Fantastic product - worth the investment

Fantastic product, perfect for the office or for a refined look outside of work. Clearly well made and soft on the inside. Noticed through your brand Ambassador William - good signing!

1 April 2025
Unprompted review
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Reply from Goodwin Smith

Thanks for your feedback!

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