Gopuff Reviews 1,372

My delivery was delayed by over an hour and a half with no communication. Most reasonable businesses would waive their service fee if the service they provided was poor or inadequate - but not GoPuff. The $4.5 they scammed off me for a terrible user experience is worth more to them than a recurring customer.

If you use this service, get ready to pay fees for no reason!

Gopuff needs to go out of business. Twice now I have used Gopuff and twice the order was never delivered. Worse, I went on their chat to resolve this and was told there was no record. I took a photo of the pending order and sent it to Gopuff on the chat. The agent there had the nerve to still claim there was no record. It's the last time.

Ordered tobacco and filters only received filters saying they can’t give a refund. So I basically paid £30 for filters

I ordered once from them and a year a half later I realized they had been charging me monthly for a subscription I didn’t start! They refused to refund me even though it was clear I didn’t utilize their services. I hate when companies are scammy and secretive with fees. Never got an email or any indication that my card was being charged. The way it was categorized on my bank statement was super inconspicuous as well. Had to google to figure out what it was. Shady as hell

Absolutely horrible customer service. You will only receive auto scripted responses. They do not care. They changed my delivery time 3 times. I went from waiting 30 minutes to 2 hours. My husband said it's because it's a small order (bandages and antiseptic). I expressed this concern to them....nothing..... silence...... repeated auto response. Oh, so you prioritize larger orders?....silence....auto response. Got it.

I am writing this review as a Gopuff delivery driver in the New York area whose account was permanently deactivated in February 2026 with the stated reason of “Extreme ETA” violations.
During the week of February 22–24, 2026, the Northeast—including New York—was hit by a major blizzard (Winter Storm Hernando/Blizzard of 2026), with blizzard warnings, heavy snowfall (up to 30+ inches in parts of the region), strong winds, travel bans/restrictions in many areas, and extremely hazardous road conditions. Driving safely and quickly was objectively impossible for extended periods, as confirmed by National Weather Service reports, travel advisories, and widespread media coverage.
Despite these well-documented conditions, Gopuff continued dispatching orders aggressively. My batches frequently included 4 orders spread across completely different, non-adjacent areas with no logical routing or proximity—making on-time delivery unrealistic even in normal weather, let alone during a blizzard. When delays inevitably occurred due to snow-covered roads, reduced speeds for safety, traffic backups, and poor visibility, the platform flagged these as “Extreme ETA” issues and used them as grounds for immediate, permanent deactivation.

Gopuff provided no detailed evidence, specific order logs, timestamps, or performance data to support the decision. The explanation was vague and generic, offering no opportunity to understand or refute the claims. The appeal process (via the app’s support chat or email) was ineffective: responses were automated or minimal, with no meaningful review or reconsideration despite the extenuating circumstances. There was no apparent human oversight or flexibility for weather-related impacts, even though Gopuff’s own customer-facing information acknowledges that ETAs can change due to “road conditions, weather, traffic,or other extenuating circumstances.”
This feels exploitative: the platform benefited from drivers’ availability and effort during peak demand caused by the storm (when orders surged due to people staying home), extracting maximum value from us in dangerous conditions, only to deactivate accounts abruptly afterward without compassion, compensation for lost earnings, or fair due process. It prioritizes automated metrics over driver safety, real-world realities, and basic fairness.
I invested significant time, effort and risk during the blizzard to fulfill orders, only to be discarded without warning or recourse. This practice erodes trust in the platform and harms drivers who rely on it for income.
I urge Gopuff to review and improve deactivation policies—especially during severe weather events—by providing transparent evidence, genuine appeal reviews, and weather-adjusted performance metrics. Other drivers should be aware of these risks before committing time and resources.

This company is cruel and corrupt. They are exploiting the drivers. and customer.

This is the worst company i’ve ever dealt with, the illiterate delivery driver gave me the wrong bag, scanned it and gave it to me, when i opened it in kitchen, it was the wrong items, so i ran back outside to tell him it was wrong order, so he took it back and said “i go back, have look” but he never returned. When i asked for my money back through the customer service email, they said that my bag was delivered with a handshake!!!!! refusing to give me my money back, DO NOT USE THIS COMPANY!!!!!

The time took double. They didn't notify me when it arrived. The order was not delivered to my apt door, it was sitting outside of the main entrance of the building. I ordered ice cream, it was melted. The company was only willing to give me refund of one of the two ice creams. They kept the tip, they kept the delivery fee, they kept the taxes. Worst service ever, I will never utilize this company again!

Two hours wait, still not out for delivery. Not able to cancel order. Support Chat is a stupid AI bot! Deleting app
Fast delivery they said!

I bought vape. It’s stopped working after one day . They asked me for box, serial number, authenticity seal whatever it is . Who keeps boxes of vapes ?
I was refused my money back if I’ll not provide this details . I was regular customer for ages. Now I’m done .

Go puff will deliver packages that are incorrect and will not refund you for the sending the incorrect product. Chat support is not help, go puff is by far the worst delivery service app. In the last 30 days, gopuff has taken approximately 200$ from me. Horrible company.

Do I really need to add to all these negative reviews? I feel I must. Items took out of my bag either by Mohammed the driver or the guy packing my order. 2 items missing. Customer service was useless. Pretty much said tuff luck.

If I could give a zero I would. I'm going to take them to Small Claims Court. They said they'd credit me for the missing and damaged items. Kept saying sorry sorry we'll make this right then they went radio silent.

I have been a loyal customer for seven years and regularly placed orders, sometimes up to three times in one evening. Unfortunately, my most recent experience has been extremely disappointing.

The driver arrived with groceries that were clearly not mine. The order had the wrong name and wrong address on it. When I pointed this out, the driver said he had been told it was for me and became rude. I instructed him to return the order to the depot, expecting that once it was returned, the mistake would be identified and corrected.

However, a week later I am still waiting for my £18.86 refund, and my original order has not been returned or resolved.

I have also noticed changes to the PIN system. Previously it used the last four digits of my number, but it is now random. Since these changes, the service seems to have declined significantly. It is very disappointing, as I used to enjoy shopping with you.

If I can give a negative I definitely would Gopuff takes for advantage of his drivers time gas and money treating drivers like modern day slaves paying pennies as $1 billion company to deliver its orders miles and miles away for two dollars ceo of Gopuff needs to bring his bi*** ass out of the high throne and deliver these orders for two dollars and see how insulting and degrading this shit is this makes no sense drivers partner with Gopuff to earn money not be treated Like cotton picking modern day slaves

Delivery times long and just keep getting longer. Also have problems with some items that seem very poor in quality/shelf life

What in the world? We paid a fee for PRIORITY delivery (15-24 minutes); over an hour later and it’s STILL NOT HERE?!? We should have read the reviews first. What a sorry company and service.

Always missing items, extremely expensive, delivery guys often deliver to the wrong address. Terrible

As driver for Gopuff they not really pay. The base in 3order are 3.72 for more than 3 miles and the most customer don’t give tips. If you receive order for 2/2.72 or 3 order for about 3.73 or 3.75 is only what you make also gopuff not pay for toll and most order they send you in place you have to pay in 4 hour the most you are $28.00 and the tips not 100% for you. They not pay goood at all. They keep the money for them that’s not right and are very disorganized

This is not a reliable delivery service!!I ordered a surprise gift for a friend in Phoenix (I’m in SFO). Gopuff canceled my order without calling me. They left a vm for me after the fact. when I contacted customer support they insisted they tried and tried…and my IPhone shows no missed calls. Never again.