While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent stitching, genuine-feeling materials, and overall appearance of the items. Many people are also very satisfied with the customer service, highlighting their responsiveness, helpfulness, and willingness to resolve issues. The ordering process is generally smooth, and many consumers express happiness with their purchases, often becoming repeat customers. However, some people were dissatisfied with the delivery service, experiencing issues such as lost packages, incorrect zip codes, and delays. A few other people also felt that the product quality was not always up to par, mentioning issues like crooked logos, misaligned prints, and incorrect colors. There were also occasional reports of customer service being unresponsive or unhelpful when trying to resolve specific problems.

What people talk about most

Product

People report positive experiences with product, often praising the high quality, stylish design, and... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting the craftsmanship,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the outstanding and amazing... See more

Order

Customers consistently note positive experiences with order. Many reviewers express satisfaction, with some... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping times, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a black Louis Vuitton bag on Gorchic. When the bag arrived, it was the wrong size. It took a bit of back and forth, but Gorchic did right by me and sent the right bag to me. Very happy to hav... See more

Company replied

Rated 5 out of 5 stars

I’ve recently ordered two separate times from this company (1 black LV Speedy soft 30& a LV OG color Speedy 40) , both bags look great, my Speedy 40 does have one of the teeth on the zipper a little b... See more

Company replied

Rated 5 out of 5 stars

Just received my Saint Lauren lemon hobo bag.. top quality stitching is wonderful, hardware looks real and material feels genuine.. shipping was fast. Overall bad is gorgeous. Can’t wait to use the fi... See more

Rated 5 out of 5 stars

I’ve placed a couple orders with them and have been extremely satisfied every time. The last one in particular, it turned out what I purchased was no longer in inventory. They quickly reached out and... See more


Company details

  1. Fashion accessories shop
  2. Bag shop
  3. Shoe shop

Written by the company

Gorchic - Your expert guide to the most authentic-looking bag. At Gorchic, we don’t just sell bags — we curate against the authentic. Every style we offer is benchmarked against the authentic designer version: the silhouette, the stitching, the leather feel, the hardware, even the smell. If it doesn’t measure up, it doesn’t make the cut. That’s how we help you skip the bad knockoffs — and find the one that actually looks right.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a question regarding my order and…

I had a question regarding my order and they where very quick to respond. They were prompt and very professional. This is my first order with them and I cannot wait to receive my purse. I will definitely be ordering again!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

I love Gorchic! Great products!

I’m an avid shopper of Gorchic. I love their products and customer service is great. Their merchandise is very high quality and shipping is fast. I would highly recommend this company. They are extremely trustworthy. Thank you.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

I have made three separate purchases…

I have made three separate purchases with Gorchic. The quality is great and the shipping is speedy, I received my items in just a couple of weeks. I appreciate the tracking information to follow along the delivery. I will be purchasing from this business again in the future.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and service

I love my bag and wallet I got, great quality and super cute! The customer service team was excellent when I let them know the product box I received was heavily damaged and offered me a discount on my next purchase. Shipping was super quick ( I ordered 11/26 and got the bag 12/10) I will absolutely be ordering here again.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I thought my payment for my purchase went through but the amount was still in my bank account. I reached out to customer service and they replied promptly and resolved the issue. It was all my fault. I’m so happy with the great customer service.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 2 LV bags

I ordered 2 LV bags, and they are both BEAUTIFUL!! I would highly recommend ordering from here. They also have great customer service and answer questions promptly. Extremely good quality products. I have already placed another order!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service!

I am so pleased with the customer service at Gorchic! They went above and beyond to work with me on an order inquiry I had. They were responsive and helpful with my questions and were able to assist me in completing my order fully!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have bought multiple bags and. Have been very happy with the quality vs price point . I recently had a bag that Gorchic replaced for me when the zipper was defective. I appreciate their customer service and will continue to purchase my bags from them

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Very responsive and highly…

Very responsive and highly professional. They put customer satisfaction as a priority so when you feel valued, you just wanna shop with them! It’s a bonus that they’ve got great quality products.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

This is my 3rd order from Gorchic and…

This is my 3rd order from Gorchic and could not be more pleased. The quality is excellent and their customer service is terrific as well. Each order shipped very quickly too. I have recommended the site to many other as well and they have had the same experience.

13 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look