Schock Logistics, Inc. Reviews 552

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great service...promptly returned a very affordable estimate, driver was courteous and called the day before to set up a pick up time. Driver arrived on time and carefully loaded up the equipment. I... See more

Rated 5 out of 5 stars

It has been a while since we had to actually ship equipment out in this method. Picking up right where we left off, "Super Easy Experience" from start to finish. Always quick with quotes, invoice, a... See more

Company replied

Rated 4 out of 5 stars

I felt like they were very rough loading the machine onto the dolly. That is why I took photos as they were doing it! Also, my mom walked outside and heard the two men arguing in the truck bed as they... See more

Company replied

Rated 5 out of 5 stars

Schock Logistics is the only freight carrier I use for my copier lease returns. They are reliable, fast and courteous. If there is ever a problem, they take ownership and fix it without hesitatio... See more

Company replied

Company details

  1. Computer Accessories Shop

About Schock Logistics, Inc.

Information provided by various external sources

Schock Logistics is on the cutting edge of change in America. We help corporations de-install, data secure, and ship high-value electronics throughout the country. Our particular focus is office and medical equipment.

Founded in 1992, Schock Logistics has nearly two decades of experience with the following:

Onsite De-Installation and packing of your equipment with condition reports.

Onsite Data Security wipe of your sensitive hard drives, network cards, and fax boards.

Air-ride Shipping of your valuable electronics throughout the United States.

Follow up services such as: satellite tracking, freight reports, inventory storage, revenue sharing, and more.

Started in the garage of Silicon Valley expatriate, Spencer Schock, the company and has grown 15-fold over the years. We now serve hundreds of copier dealers nationwide, national banks, national leasing organizations, Fortune 500 companies, and thousands of small businesses each year. The company is committed to utilizing the latest technology and innovative ideas to service your account.

Most freight carriers in our industry are limited by their fleet size and schedule; this puts your shipment at risk. Schock Logistics, by contrast, partners with twenty proven carriers to create unmatched coverage and flexibility nationwide. We have thousands of trucks ready to service your account.

The company is rigorous and uncompromising in its choice of employees and carriers. Each is monitored daily for integrity, professionalism, and productivity. The result is great service, fast transit times, and competitive pricing.

Our mission is to improve your record as a freight manager. For us, that is what is fun and inspiring!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

552 reviews

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Rated 5 out of 5 stars

Simple to use

Simple to use. They did everything. They made sure I was taken care of. The Customer service was excellent. I plan to use them in the future.

21 December 2021
Rated 4 out of 5 stars

Good stuff

The pickup crew of 1 man, was great and all that was needed. Quick & open to assistance where I could help was wonderful along with rolling with a few small changes to complete the job in an easier and lower cost effort.

17 December 2021
Rated 5 out of 5 stars

The only communication glitch we had…

The only communication glitch we had was letting me know when the driver would arrive to pick up the equipment. Thankfully, it was a day I was at the office and not working from home. The driver was really a nice man.

All email communications have been great - I appreciated the notification when the equipment arrived at its final destination.

I believe the cost of shipping and all other aspects were fair and efficient.

13 December 2021
Rated 5 out of 5 stars

We have shipped many machines through…

We have shipped many machines through Schock and have never once experienced any problems. Their Customer Service reps have always been prompt and courteous and eager to help.

30 September 2021
Schock Logistics, Inc. logo

Reply from Schock Logistics, Inc.

Thank you, Gayla, for the kind comments. I will make sure our staff see these.

Rated 5 out of 5 stars

Great EVERYTIME~

Great EVERYTIME~! I will not use anyone else.

13 September 2021
Schock Logistics, Inc. logo

Reply from Schock Logistics, Inc.

Thank you Jolene! I will pass your kind comments on to staff.

Spencer Schock

Rated 5 out of 5 stars

I've had the pleasure of working with…

I've had the pleasure of working with Schock for the last 5 years. Everything gets delivered on time and the customer is service. Thank you guys so much! Amable, Kevin, Hayden and Maria are the best!

31 August 2021
Schock Logistics, Inc. logo

Reply from Schock Logistics, Inc.

Thank you for the positive comments, Ryan. I will pass them on to the staff.
Spencer Schock

Rated 5 out of 5 stars

From the time I called Schock Logistics…

From the time I called Schock Logistics until the notification that the machine had been delivered to it's destination, everyone I was in contact with was very helpful, understood my needs, and fulfilled their duties in the most professional way possible. I will use them again when necessary.

20 August 2021
Rated 5 out of 5 stars

Trying to ship any package is hectic !

Trying to ship a piece of large, heavy equipment can be quite the task. Thanks to
Schock Logistics all i had to do was make a phone call and have a credit card ready. Everything else was a breeze.
Thank you for your very vast and professional service.

15 July 2021
Rated 5 out of 5 stars

Great customer service

Maria Swisher was a delight to work with. She always responded quickly to my questions, concerns, and emails. She made the process easy and stress free. Great job Maria!! We really appreciate your hard work and dedication! :)

3 May 2021
Rated 2 out of 5 stars

Negligent handling

The process of requesting and receiving the quote and then arranging for shipping was quick and easy. However, when the equipment was picked up the driver REPEATEDLY DROPPED each printer before getting them loaded onto the truck. We chose Schock because they were a preferred shipping provider for our equipment leasing company. But, the negligent handling of the equipment caused additional work and documentation for our team. I would not use or recommend Schock Logistics in the future.

7 April 2021
Schock Logistics, Inc. logo

Reply from Schock Logistics, Inc.

Hi, Beth:

I am very sorry to hear the driver was negligent in handling your printers. There is no excuse for this and I am researching all aspects of this shipment now.

I will be in touch with you shortly.

Again my apologies,
Spencer Schock

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