GoSkydive Reviews 

Booked a skydive for me and my partner as a birthday gift. Including a camera package for my partner. Total cost was £700. The date we booked was cancelled due to weather, understandably.. the 2nd time it was cancelled again due to weather. After this we decided the time we wanted to do it had passed and so requested a refund. This is when the problems really started. Point blank refused to offer any kind of refund. I spoke to the manager Josh who clearly uses chatgpt to send responses. Explicitly told me no refunds would be issued.
Went ahead and claimed the money back through my bank, including deposit that I would have agreed to them keeping. Thank you VISA!
I'm sure if we'd managed to have our jump this review would be a good one and would have been a great experience. Due to the way they treat their customers I was quite shocked at their response.
Don't let them win. Claim through your bank.
To the owner. I would highly suggest you give customer service training to your staff. Perhaps give Josh a course in customer service and management. He relies on AI which shows complete incompetence at his job. When someone has paid £700 to you, and they get nothing from it in return, don't refuse to offer any kind of refund as that is morally wrong. You have been reported to trading standards.

Me phil and steve jumped from 15,000ft today and all staff was profesionals and made the jump exciting and easy.. i forgot to cross my legs at the start but learned fast where i was going wrong. It was amazing experience and thank you to my jumper Fae and Sophie, Rolo with steve & Maian with phil and all staff that delt with us today.

Wrong company to skydive with.

If you bought a skydive voucher, contact your bank and request a refund—the chances of actually jumping are less than 50%. You can spend 3 hours driving to their airfield, then another 5 hours waiting for “good weather,” only to watch people who paid on the spot go ahead with their jumps. Eventually, they announce that the weather is “too bad” and the day must be rescheduled.

Most people won’t waste another full day hoping to jump, and the company will then try to avoid issuing refunds. Go straight to your bank and report it as a service not provided. If enough people do this, their bank will close their account.

Name: Ivan Savov
Skydive Altitude: 10,000ft
Freefall Time: 30 seconds
Date: 25th Jul 2022
Arrival Time: 08:00am
Location: GoSkydive, Salisbury, SP4 6EB
Camera Package:
Check-in ID: ZATNUV
Amount Description Status Source
£69 Payment 6/7/22 received customer
£199 Payment 18/7/22 received customer
£259 Voucher 17/5/22 received voucher
Total scammers and a complete rip-off.

Great first skydive with Alex the instructor made it feel so easy and perfect. Will do again. And George the instructor for taking care of my daughters first jump

This was an absolutely amazing experience that I will remember for the rest of my life! My instructor Nathan was absolutely amazing! I paid for the jump to be videoed and the filiming was excellent- so happy I have a video to remember this by as the entire jump didn’t feel real! It’s a cinematic masterpiece- got clips of me in the plane going up, then jumping out the plane and for the entire free fall- and caught us just in time for the landing. My jump was rescheduled a few times due to weather but this made me feel SO safe on the day as I understood they took every factor into account. I truly couldn’t fault my experience, the day was amazing and when I called ahead of time to ask questions everyone was so responsive and helpful! Thank you SO much for the amazing experience - and thanks so much Nathan for getting me to the ground safely!

My son and his Granny did a tandem skydive this morning and loved it! They want to do it again! Everyone is so friendly and they felt safe and taken care of. I don’t understand the complaints on here about cancellations, we were cancelled too but we understand weather is changeable and out of all our hands and much better to keep us safe!! So a big Thank You!! Nothing to complain about!! Great experience all round. Go Pro was sent to portal before we arrived home so very prompt and good quality capturing every stage and included pics and video before and of jump and after. Thanks again will recommend you 🙏👏

Absolutely incredible experience at GoSkydive! From start to finish, the team was professional, friendly, and made the whole process unforgettable. A special shoutout to Jack and Jaime, who were both phenomenal — calm, supportive, and full of energy that made me feel completely at ease. Their enthusiasm turned my nerves into pure excitement! The jump itself was breathtaking, and I couldn’t have asked for better instructors. If you’re thinking about skydiving, GoSkydive is the place to do it — and make sure you ask for Jack and Jaime!

Just jumped 10,000ft, best thing I've ever done!! Hank was amazing, and helped me the whole way, letting me do tricks on the parachute, Loved it so much!!!

I had my 15000 ft jump today! It was incredible! Thank you Joe, you are fantastic! 🥰
I definitely think everyone should skydive 😅
I really grateful for the opportunity to be able to do my skydive 🪂 in such good hands!

Incredible experience, diving out of a plane from 10,000 feet is something everyone should experience at some point in their life (personal opinion).

From start to finish the whole experience was very professional and the briefing are all delivered expertly and in a way all
Will understand.

Yes there is some waiting around and the weather is a key determinant of when and if you will get to skydive but you do receive information on weather the day before and they do all they can to make sure you are informed. I was worried about a hard sell of upgrades - being filmed etc - but other than a few emails and a question on checking it they don’t push you hard. Time flies as you watch others experiencing the jump and there’s a cafe for refreshments. I had family there and would recommend bringing someone else along to help to pass the time.

The experience itself feels extremely safe. My instructor Nick was the epitome of knowledge, experience and class, his desire is that you have as good an experience as possible at the same time as assuring you of the safety and letting you know everything the is going to do and when he’s going to do it - as a veteran of the British forces his preparation is on point and allows you to just enjoy the jump. Thanks Nick, I’ll be back and will bring my sister and nephew.

Great day!

I was given all the help I needed from the get go! I jumped with the army parachute team at Salisbury. I have Parkinson's and was raising money for Parkinson's UK. From the guys in the guard house, to signing in, went smoothly as you would ever hope for. The real magic started with the training, where you are taught all you need to know. I then met probably the coolest guy, my tandem jump partner Frenchie an ex-Red Devil. I felt safe and relaxed under his guidance. It was the first time I have felt normal since I was diagnosed.

We booked a skydive via virgin experience days and the day before it got cancelled due to weather, unfortunately we had travelled over 6 hours for this for my partners birthday, I called as soon as the text had come through to confirm and when speaking to the staff member was told I can rebook or have it unredeemed back to virgin experience days and I would be refunded for my photo package i bought through them via a request in email, there was limited availability for the rest of the year for us to rebook so proceeded with the advice from the staff member to contact virgin experience days for the voucher to be unredeemed, this was not possible on there side it had to be done by goskydive, when I emailed this and the request for the refund of photo package I was refused. They would not take responsibility of the now evident lie told to me on the phone. After numerous back and forth they have now gone against there policy they were hiding behind to unredeem the voucher and said an investigation would take place, when I said this is an admission of poor service they then said it was only done in good faith (was not communicated like this) and they would still not refund the photo package however it can be redeemed, basically open ended holding of my money. I have since raised this dispute with my credit card provider and requested a copy of the phone call from goskydive WHO HAVE NOW STOPPED RESPONDING. You cannot tell customers one thing and then refuse them after. Accept responsibility for the mistake and act accordingly to maintain good customer service, this would have been a positive review otherwise and I would have considered rebooking but there has been a total lack of competence and care here

The aircraft that was originally supposed to fly my daughter and her group had to remain grounded due to technical issues, and they had to use a different plane, which caused over an hour of delay.
Nobody can give us an ETA, unbelievable poor customer service

I'm absolutely disgusted by this company. I was told I cannot do my jump because of a previous injury, which is of course fine. However then I was told that although the booking was only just made they would be keeping (Stealing) the money I had already paid. There has been no cost to GoSkydive and I was told by GoSkydive that they would not let me jump with a previous injury. I did not cancel the Jump myself the company did and then stole the money I had paid them in good faith. Absolutely disgusting business practice. I would never cancel on a client and then steal the money they had paid.

From start to finish the whole experience was amazing. Me and my 80 year old mother had an incredible experience. This was our 3rd booking due too bad weather on the previous two times. The staff were friendly, attentive and very helpful. The whole experience has made me want to do it again. All your staff are a credit to your company.

Poorly organised

Mutiple cancellations
Times changed multiple times

No expectations managed
No queue system where they can tel you when your jump is
Come in for 9am don’t jump until 5

Can see multiple people jumping before you

Just leave you hanging around

Just a poorly ran company

I had the 15000ft skydive yesterday. It was the most amazing experience. I felt at ease and safe with the skydiving team. I will defiantly be diving again in the future

As the title suggests a terrible experience all around. My wife purchased a voucher as a gift for me. I’ve booked this twice and on both occasions the jump was cancelled at the last minute despite the weather being brilliant. Accommodation, travel costs and loss of work costs incurred on each booking. Wanted to avoid another wasted journey and associated cost. I also have planned surgery on the horizon for me so it’s unlikely I’ll meet the voucher expiration date, so I requested a refund.

Was told by Emma that there will be no refund under any circumstances. Emma, who is meant to be a customer service representative, then hung up on me! So I called Joshua the manager who repeatedly said the same - “no refund, but we may be able to extend it”. No acknowledgment or apology for the previous experience with Emma’s behaviour. Emailed Gordon Blamire the founder and MD to which I received a reply from Joshua, and this time he decided to defend their actions and poor customer service. Clearly the MD of the company doesn’t wish to waste his time replying to his customers and instead prefers to fob me off to Joshua who in fact has the title of Sales Manager - no surprise he doesn’t want to give you your money back. Clearly this poor customer attitude stems right from the top.

At no point have I ever received the impression that anyone at GoSkydive really wanted to resolve this issue or meet in the middle in any way whatsoever. They simply do not care about their customers. They have your money and they’re willing to do whatever it takes to keep it. From reading many of the reviews it is obvious that I’m not the only one who feels this way.

It is my hope that any future customers do their research and read all the deserved terrible reviews this company has received. Every single one of them have resonated with me and my experience. GoSkyDive clearly do not care, and in an age where customer service is paramount, I’ll be interested to see how long this business model survives, especially a business that is required to instil, care, trust and confidence in the very people who are about to jump out of an aeroplane with them.

Don’t waste your money. They don’t deserve it and you’ll be cheated and scammed.

Never thought jumping 10,000ft could feel so safe ❤️

I bought a 10,000ft Sky Dive for my husband for Christmas. The purchase process was incredibly easy, and the team that helped with the booking were so incredibly helpful. Little did I know that my husband would purchase an experience for me too...

On the day, we genuinely could not have asked for a better experience. The team are some of the friendliest, kindest, funny, inspiring people I've met - and it helps they're also INCREDIBLY cool.

I genuinely couldn't believe how safe I was made to feel, and every step of the experience felt safe, secure and in control.

The biggest shout out to Gary C who accompanied me as my tandem instructor and absolutely made the experience, with calm kindness and a brilliant sense of humour, and cameraman Jamie captured footage beyond what I could've dreamt of.

If you've ever considered going for it - book with Go Skydive - feel the fear and do it anyway, you'll be in GREAT hands.

Completed my first 10000 ft skydive yesterday for Alzheimer’s Society at Old Sarum.

Honestly struggling to did the right words to describe - it was mind blowing and the adrenaline rush was unreal. I can see how you might get addicted.

It was well organised, everyone was friendly and the whole thing went to plan. I paid extra for the media bundle which came through before I even got home. Seemed a lot of money at the time but absolutely worth it.

A very special THANK YOU to the legend that is Mias. I felt safe, he put me at ease and his enthusiasm was spot on. I’m so sorry I can’t remember the guy’s name with the freefall cam but he was amazing too.

Absolutely would recommend this to anyone and everyone