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GoSun Reviews 

200
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers had a great experience with this company. Customers consistently love how quickly their orders arrive, praising the exceptionally fast shipping times, the careful packaging, and the smooth, straightforward purchasing process. People frequently mention that the items are cleverly designed, highly useful, and perform wonderfully for outdoor cooking, portable showers, and alternative energy needs. However, some customers also noted occasional issues with product quality, such as flimsy parts, defective batteries, or components arriving damaged and needing replacements. Reviewers additionally experienced delayed shipments, missing items, or found getting helpful customer support to be quite challenging when problems arose.

What people talk about most

Product

Clients share positive opinions on product, highlighting that they are high quality and perform as described.... See more

Quality

People report ambiguous experiences with quality, as many reviewers highlight outstanding performance,... See more

User experience

Consumers find user experience to be positive, highlighting that the website is sleek and easy to navigate.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders are shipped... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the fast, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I first ordered the open box water flow pro and that came exceptionally fast, then signing up to their news letter, I got blessed with a discount through email. Then from there I ordered the fusion... See more

Company replied

Rated 4 out of 5 stars

My gosun solar oven was quickly delivered but with a small scratch on dark inside of the glass. It wasn’t likely to change the functionality so we accepted it. This was a gift as I’ve been happy wit... See more

Company replied

Rated 4 out of 5 stars

I received a GoSun Go replacement tube - It was very helpful that the tube came with the attached components. Two easy suggestions for improvement ... 1. Provide a QR code to the video instr... See more

Company replied

Rated 5 out of 5 stars

online customer service great. had a lot of trouble finding additional batteries for travel cooler/freezer, but finally got help and two more batteries. the fridge seems to be going out of production... See more

Company replied



Company details

  1. Solar energy equipment supplier
  2. Electric vehicle charging station
  3. Energy Equipment and Solutions
  4. Outdoor clothing and equipment shop
  5. Caravan Supply Shop

About GoSun

Written by the company

GoSun.co is a pioneer in portable solar technology, creating breakthrough products that empower people to be cleaner, more independent, and resilient. From solar ovens and coolers to battery systems and water purification, GoSun’s clean tech solutions are designed to meet essential needs using the power of the Sun.

Leading the charge into the next era of renewable transportation, GoSun has developed the world’s first EV Solar Charger—a compact, foldable solar array that allows electric vehicle owners to charge directly from sunlight, anywhere. This groundbreaking solar EV charger is ideal for daily commutes, camping, emergencies, or remote travel where grid access is limited or unavailable.

GoSun has been making headlines with its solar-powered car charger, showcasing the future of off-grid electric mobility. By integrating lightweight solar panels and energy-efficient design, the GoSun solar car demonstrates how solar can directly power transportation without reliance on fossil fuels or charging stations.

Whether you're preparing for adventure, emergency, or everyday life, GoSun provides innovative solar-powered gear that delivers energy independence and resilience. Join thousands who are choosing a cleaner, smarter path forward with GoSun.

The Trusted Solar Innovation Company

Money-Back Guarantee

Trees planted with purchase. Backed by CleanTech investors. Innovation for a better future.

Contact info

4.0

Great

TrustScore 4 out of 5

200 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(200)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

I tried to order a GoSun cooker to…

I tried to order a GoSun cooker to Canada. Their quotes were astronomical for shipping. All higher than the cost of the item. Like $500+ for a $100 item. UPS and FedEx.

I emailed Go Sun, got an automatic reply, sent further questions, but got no reply.

I reached them on the phone finally, but got conflicting information. They stated they don't use FedEx but they give quotes from FedEx. They won't use USPS but didn't explain why.

Clearly there is zero flexibility with GoSun shipping.

The Canadian dealer has zero stock on cookers.

UPS service to Canada is notoriously bad. But that is their only option.

CANDIANS BEWARE! DO NOT ORDER GOSUN PRODUCTS DIRECT!!

17 August 2022
Unprompted review
GoSun logo

Reply from GoSun

Hi Michael, we apologize for the experience that you've had. Over the summer, we had an issue with our shipping software, but it has since been resolved. We'd also like to point out that we are now on amazon.ca if you'd like to place an order through them. Please reach out to support@gosun.co if you have any further questions.

Rated 1 out of 5 stars

Customer service is unresponsive

I ordered a Chill cooler before Christmas and it took months to arrive. Upon opening the product, I got an error code and the product is unusable. I contacted the company and they sent a replacement, which never arrived since they sent it via a different shipper. They have refused to refund me or send me a return shipping label. So I have a $424.15 paperweight. I have contacted customer service several times and they are unresponsive to me, and I am an investor in the company!

29 March 2022
Unprompted review
Rated 4 out of 5 stars

Revised GoSun post

Hi, on September 10 I wrote a post regarding not getting and response regarding my order from GoSun, and later I received a message that shipment would be sent in October! A couple of days ago I receive a long explanatory message for Ms. Cydney of GoSun regarding the delivery delay caused by international logistics problem causing delayed arrival of their orders from the manufacturers
I understand the problem because I myself having problems with my shipments from abroad
Ms.Cydney gave tentative delivery date around end Oct early Nov
So I decided not to cancel the order and just wait for my delivery with crossed fingers...
Muayad

16 October 2021
Unprompted review
Rated 4 out of 5 stars

Updated!

So, to be clear GoSun has likely been dealing with the same shipping issues that are occurring all across the US. Their website does to some degree cover the topic of Covid delays. In my recent experience the delays may exceed expectations.
That being said I have now received my GoSun Product and I am very pleased with the quality.
I have nothing but good things to say about their product but it arrived very late so I am giving 4 stars.
I highly recommend Go Sun products, be prepared as you may possibly have to wait longer than expected.

12 October 2021
Unprompted review
Rated 4 out of 5 stars

I REALLY, REALLY LIKE THIS PRODUCT

I’ve wanted a solar cooker for a long time but couldn’t see myself spending the money being asked for pieces of foil and plastic.

Recently I came across GoSun... looked interesting but I put it on the back burner until I had time to investigate. I like knowing some companies are helping people around the world and GoSun is one of those companies so I bookmarked the page, and glad I did.

I eventually decided on the GoSun Sport model at approx. $250 CND. Wow. I cooked my first meal last week (February, Northern Canada) with the sun low in the sky. 25 minutes to chicken chunks with veggies and, it was delicious. Don’t regret this one at all.

This is a kickstart and I’m sure they will be making changes over time. Couple of things...

1) a case should be included with the unit
2) needs an onboard thermometer (they sell a thermometer separately)

These two items are the only reason I gave 1 less star. Using this camping... not practical without a protective cover.

THANK YOU GOSUN!

21 February 2021
Unprompted review
Rated 5 out of 5 stars

The portable utensils I've been waiting for!

Finally! A portable utensil option that is convenient and easy to use! I love how thin and lightweight it is, I keep it inside the sleeve of my wallet so it's always there when I need it. Also, unlike other portable options I've tried in the past, the quality of this product is unreal - feels just as sturdy as the silverware I have at home. It's also really easy to clean which for me is a must. Thanks for creating such a great product that is helping reduce all the single use plastic in the world. I'm already buying more for my wife, parents, and my best friend!

17 August 2020
Unprompted review
Rated 5 out of 5 stars

Awesome product!

Awesome product! Love the design and how sturdy it is, not to mention it's so easy to carry everywhere without getting your belongings dirty because of its cover. Would definitely recommend!

12 August 2020
Unprompted review
Rated 5 out of 5 stars

Gosun products rock!

I first bought a gosun sport about 5 years ago. I initially was skeptical, but wow it really surprised me, and now I use it all the time. I have cooked veggies, chicken, fish, even baked muffins. Since then I have bought two more gosun products the chill and the phone charger. When the power went out for 3 days, I felt really smug. I was the only one on my block that could still cook, and still keep my milk cold. And I was able to keep my phone up and charged. Thank goodness for gosun.

12 August 2020
Unprompted review
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