I first ordered the open box water flow pro and that came exceptionally fast, then signing up to their news letter, I got blessed with a discount through email. Then from there I ordered the fusion... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My gosun solar oven was quickly delivered but with a small scratch on dark inside of the glass. It wasn’t likely to change the functionality so we accepted it. This was a gift as I’ve been happy wit... See more
Company replied
I received a GoSun Go replacement tube - It was very helpful that the tube came with the attached components. Two easy suggestions for improvement ... 1. Provide a QR code to the video instr... See more
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online customer service great. had a lot of trouble finding additional batteries for travel cooler/freezer, but finally got help and two more batteries. the fridge seems to be going out of production... See more
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Company details
- Solar energy equipment supplier
- Electric vehicle charging station
- Energy Equipment and Solutions
- Outdoor clothing and equipment shop
- Caravan Supply Shop
About GoSun
Written by the company
GoSun.co is a pioneer in portable solar technology, creating breakthrough products that empower people to be cleaner, more independent, and resilient. From solar ovens and coolers to battery systems and water purification, GoSun’s clean tech solutions are designed to meet essential needs using the power of the Sun.
Leading the charge into the next era of renewable transportation, GoSun has developed the world’s first EV Solar Charger—a compact, foldable solar array that allows electric vehicle owners to charge directly from sunlight, anywhere. This groundbreaking solar EV charger is ideal for daily commutes, camping, emergencies, or remote travel where grid access is limited or unavailable.
GoSun has been making headlines with its solar-powered car charger, showcasing the future of off-grid electric mobility. By integrating lightweight solar panels and energy-efficient design, the GoSun solar car demonstrates how solar can directly power transportation without reliance on fossil fuels or charging stations.
Whether you're preparing for adventure, emergency, or everyday life, GoSun provides innovative solar-powered gear that delivers energy independence and resilience. Join thousands who are choosing a cleaner, smarter path forward with GoSun.
The Trusted Solar Innovation Company
Money-Back Guarantee
Trees planted with purchase. Backed by CleanTech investors. Innovation for a better future.
Contact info
5151 Fischer Ave, 45217, Cincinnati, United States
- 513-299-0750
- support@gosun.co
- www.gosun.co
4.0
Great
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received a GoSun Go replacement tube…
I received a GoSun Go replacement tube -
It was very helpful that the tube came with the attached components.
Two easy suggestions for improvement ...
1. Provide a QR code to the video instructions AND a quick step-by-step list of directions of how to replace the tube. I found it but some may not and there are some key steps that you likely wouldn't figure out without some help.
2. Provide the necessary hex wrench.
23 September 2025
Reply from GoSun
Thanks so much for your thoughtful feedback! We're glad to hear the replacement tube worked well and really appreciate your helpful suggestions. Including a QR code for instructions and the right tool is a great idea — we’ll pass this along to our product team to make future replacements even easier.
- The GoSun Team
Best of the Best
I ordered and received the GoSun Sports Solar Oven and received it in short order. Washed it and cooked three meals in it so far. Cooks fast. Works great! I love it! After much study, I think it is the best of the best.
29 September 2025
Reply from GoSun
That’s amazing to hear! We’re thrilled you’re enjoying your GoSun Sport and already cooking up great meals. Thanks for sharing your experience — and for calling it “the best of the best!” We truly appreciate your support.
- The GoSun Team
Great product
Great product, I use the sun oven sport version often when it is sunny.
29 September 2025
Reply from GoSun
That’s wonderful to hear! We’re so glad you’re enjoying your GoSun Sport and making the most of those sunny days. Thanks for being part of the GoSun community!
- The GoSun Team
Items are as described and work well
Items are as described and work well. Items shipped and arrived promptly. Items were packaged well enough to arrive undamaged. So far I love the items and have had the opportunity to use them thanks to my unpredictable electricity.
The company employees are trying to make every effort to grow and improve products and please customers. However, they need to learn the line between wanting constructive feedback and being pests. I had to be a bit mean, and I don’t like being mean. My only other comment is in reference to the owners/instruction manuals posted on the site. They are horrifyingly bad in every way possible. The company employees should be embarrassed! The provider absolutely nothing useful about the products. Just a diagram of the product … No setup, no maintenance information, no charging preferences. I am having to spend 15 minutes on the phone with an advisor(the courtesy session) to find out charging habits to optimize battery life. The products I purchased appear to be of good quality and fit my needs perfectly. Please publish detailed manuals that reflect pride in what you sell; brag about all the bells and whistles and describe in detail how they work with and connect to other devices for charging.
25 August 2025
Reply from GoSun
Thank you for your thoughtful review—we’re glad the products are working well for you during outages, and we truly appreciate your honest feedback about the manuals. It sounds like you may be referring to the GoSun Portable Solar Charger / Power Bank (Power 144) from your order. If so, we’d be happy to send the manual and detailed charging guidance. If it’s another product, please let us know so we can provide the right resources. Your input helps us improve, and we’re committed to making our products and support even better.
- The GoSun Team
Worst customer service ever (if non-existent counts)
The 12V cable broke, which makes the Go Sun cooler basically a very expensive piece of plastic. I wrote to the company because I could not find any 12V cable for sale on their website. They wrote back saying not to worry, they would send me a replacement right away. I had already sent photos of the broken cable, so all they asked was my mailing address and the type of cooler I had. I wrote back with that information and then nothing. No response, no cable, no nothing. I have been writing back to them for over 3 months now, asking what the status is of my replacement cable being sent, but I never get a reply. They have basically ghosted me after promising to replace a broken piece. I have never experienced anything like this before. Seven emails and not one reply. Worse customer service EVER.
10 June 2025
Unprompted review
Reply from GoSun
I sincerely apologize for the long wait and the lack of updates — I completely understand how disappointing this has been. I wanted to let you know that we’ve just sent you an email with a resolution for your replacement 12V cable. Could you please check your inbox (and spam folder just in case) to confirm you received it?
Thank you so much for your patience, and I’m very sorry again for the poor experience so far. We truly appreciate you giving us the chance to make this right.
Missing items
After living through hurricane Helene, I was excited to find GoSun online. I am pleased with the products. My problem occurred with my third order. I did not receive items. I contacted the company. It took awhile to rectify the situation. Other than that, I believe in what GoSun is doing.
24 August 2025
Reply from GoSun
Thank you so much for sharing your experience, and we’re glad to hear you believe in what GoSun is doing. I’m very sorry for the inconvenience you experienced with your third order and truly appreciate your patience as we worked to resolve it.
We’ve just sent you an email with the resolution for your missing items, including your tracking details so you can follow the shipment. Could you please check your inbox (and spam folder just in case) to confirm you received it?
Thank you again for your support and understanding — we’re committed to making sure you get everything you ordered.
Product arrived Damages
I received the item. It was broken now I’m getting ready to box it back up and send it back. I’ll need to get a refund or a new product shipped, but the little glass tube was broken when I opened it up.
22 August 2025
Reply from GoSun
We’re so sorry your item arrived damaged — that’s definitely not the experience we want for you. We’re already in touch with you via email and are working quickly to make this right.
Thank you for your patience and for giving us the chance to resolve this for you!
— The GoSun Team
Customer Service 👍👍
Go Sun makes great products and their customer service was outstanding. The young man was very polite, knowledgeable and answered all my questions. I’m giving GoSum products for Christmas. 😊😊
21 August 2025
Great customer service and expedient…
Great customer service and expedient follow up!
27 August 2025
Unprompted review
Customer service issue [Resolved]
I have ordered many times in the past from GoSun and had great experiences but this most recent one has been frustrating. The solar table has a piece of metal corner sticking up that could easily cut someone. I have written 3-4 times in the last few weeks with absolutely no communication from customer service.
UPDATE: Within 24 hrs GoSun got back to me, sincerely apologized, and shipped out a replacement table. I appreciate the efforts that they made to rectify the situation and am happy with their response.
21 July 2025
Reply from GoSun
We’re so sorry to hear about your recent experience — this is not the level of service or quality we aim to provide, especially for a longtime GoSun customer like you. Thank you for bringing the issue with your Solar Table to our attention.
To make this right, we’re sending you a replacement Solar Table today. You’ll receive a separate email with tracking information as soon as it ships out. We will also reached out to you via email (as we do not see a phone number to call you on our record) if you have further concern or need assistance.
We truly appreciate your patience and continued support, and we’re committed to ensuring this experience is turned around. 🌞
Paid $3400 No Item, No Reply, No Communication
I paid $3400 for a solar car device that GoSun.co said was in stock. A month has gone by and I’ve received no indication as to when it will ship. I’ve called and there is nobody to speak to. I left messages. No return calls. I emailed and no communication. I feel completely scammed. If this is how they treat people after spending $3400; what would happen if they had the item and there was a problem with it? I am extremely disappointed with GoSun. I will be opening a Federal Trade Commission complaint as well as contacting other law enforcement agencies for fraud.
9 August 2025
Unprompted review
Reply from GoSun
John, you have pre-ordered a product as it is currently under production. Our website automated emails can be misleading as the default post-purchase emails assume everything is in-stock. My apology for the confusion and frustration. I'm sure we can resolve. Thanks
I agree with the other folks' comments…
I agree with the other folks' comments regarding GoSun's customer service. I ordered a Solar EV Charger from them (over $3,000). Their order confirmation email mentioned that it should have shipped/received by now. I used their link to track the order on their "Shop" page. It provided no information. I emailed their customer support last week. No response. I left a voice message with their support during regular business hours and calls ring and subsequently go to voicemail. Not sure what's going on over there, but my next step is to initiate a credit card dispute for the $3000+ payment they collected from me last month.
Update 8/16/2025: I suppose GoSun doesn't want to do business with me. They opened an unprompted ticket to cancel my order. They emailed me asking for my phone number. I responded right away and no response.... if the pre-order service is this bad, I don't want to wait around to find out what post- sales support looks like...
11 August 2025
Unprompted review
Reply from GoSun
We’re really sorry for the confusion and frustration this has caused. The status update you saw was an automatic message from our order system, which assumes items are in our warehouse and ready to ship. In reality, your Solar EV Charger is still in production and is currently expected to ship in Q4 of this year.
We know how important clear communication is, especially with an investment like this, and we’re committed to sending you monthly email updates so you know exactly where your order stands. We’ll also let you know right away if anything changes in your shipping timeline.
Could you please confirm the email address you used when placing your order? That way we can reach out to you directly with updates and make sure nothing slips through the cracks.
Thank you for your trust and patience — we can’t wait to get your EV Solar Charger to you.
Notorious for non-existent responsiveness and customer service
I like what GoSun is trying to do, and the products they are trying to create. But they seem to have non-existent customer service, and a habit of leaving out parts of every order. Trying to get in touch with someone is like running around in circles. Their Bots direct you to a phone line; the phone line is an automated message telling you to email them. They promise to get back to you (within 3 days)
and either never do or do weeks later. They promise to take care of received returns within three days, and blow it completely off. They DO seem to be responsive to negative reviews like this one, however, and so far, that's the only way I have been able to get any satisfaction with this company. It seems they are either understaffed or incompetent, I don't know which.
9 August 2025
Unprompted review
Reply from GoSun
We’re truly sorry for the frustration you’ve experienced and for the impression our service has left. We recently saw your email regarding the return of your Chillito, and upon checking with our warehouse team, we confirmed that your return package was received today. As a result, we will be issuing a refund/credit for the charge back to your account, which should be posted within 3–5 business days.
We sincerely apologize for the delays and communication issues you’ve encountered — this is not the experience we want our customers to have. We truly appreciate your feedback, as it helps us improve, and we hope this resolution helps restore some trust.
Thank you for your patience and understanding.
GoSun made good on damaged article sent to Australia
I purchased a solar oven from GoSun this year but it was poorly packed being shipped from the U.S. to Australia - no bubble wrap around the glass vacuum and no 'Fragile' on the outside of the box. As a result it arrived smashed. If you are ordering from overseas I highly recommend that you ask them to pack it very securely. They did however do the right thing and gave me a full refund.
3 May 2025
Unprompted review
Reply from GoSun
We’re truly sorry to read your experience and deeply regret the frustration this has caused, especially as this was your first order with our small company. After seeing your review on our Trustpilot page, we checked into the matter and discovered that the replacement product we shipped to you on June 12 unfortunately never arrived.
We completely understand how upsetting this must be, especially after the repeated delays and the damaged product you first received. This is not the level of service we strive to provide, and we take full responsibility for the inconvenience.
To make things right, we will be processing a full refund back to your account. We’ll communicate with you directly via email to confirm the refund details.
Again, please accept our sincerest apologies for this experience. We appreciate your patience and the time you took to share this feedback, and we will be working hard to ensure situations like this do not happen again.
I requested replacement parts
I requested replacement parts. I was sent a link; which was useless. No one has bothered to reply to my subsequent inquires. Its bad enough that the original construction was such garbage.
I have purchased 5 items from your company and encouraged a friend to by another. I hope your strategy of using garbage parts and then ignoring customers works because, as far as I'm concerned, I am done with GoSun.
21 July 2025
Reply from GoSun
First, we want to sincerely apologize for the frustration and inconvenience this has caused you. We completely understand how disappointing it is to experience issues, especially after being such a loyal customer and even recommending us to others.
We’ve located your recent email and can see why you’ve been waiting for a proper response. The delay was never our intention. We’ve already pulled your request and are now checking with our Warehouse Team to confirm if the replacement parts you need are available. Unfortunately, our warehouse does not operate during weekends, so we’ll be able to provide you with a clear update by Monday.
We truly appreciate your patience and understanding while we work to resolve this. Your past support means a great deal to us, and we want to assure you that we are committed to making this right.
Thank you again for bringing this to our attention — we will personally follow up with you as soon as we hear back from the Warehouse Team.
Why should I write a review when my…
Why should I write a review when my requests to customer service are never answered.
23 July 2025
Reply from GoSun
We’re here to assist and want to make sure your concerns are addressed. I tried locating your name (Kathie Behrens), email address (fairpan10@yahoo.com), and order number (2101109), but we couldn’t find a recent email from you in our system.
Could you please confirm the email address you used when reaching out, or forward us the original message, so we can review it right away? Once we have this information, we’ll be able to help you promptly.
We truly value your feedback and appreciate the opportunity to make things right.
A NICE OVEN AT A VERY NICE PRICE
22 July 2025
Shipping was fast and packing was good…
Shipping was fast and packing was good but I did not get a manual.
23 July 2025
Reply from GoSun
Glenn, we are sorry if you have missed the manual but I am happy to provide it for you. Here is the actual link for the GoSun Fusion Manual :
https://cdn.shopify.com/s/files/1/0789/1333/files/GoSun_Fusion-Manual_V2_ENG_1.pdf?v=1605018829
You can also watch the Youtube Product information which is a big help to be familiarized with your GoSun Fusion.
Let us know if you need further assistance and we are happy to assist!
it IS a much my fault as anybody's I…
it IS a much my fault as anybody's I admit but the $36 solar cooker I got isn't good for much more than hot dog and breadsticks, just too narrow.
22 July 2025
Reply from GoSun
Thank you for your honest feedback regarding your solar cooker. We understand that the smaller size can be limiting, especially when you're hoping to cook more than just hot dogs or breadsticks. We truly appreciate you giving it a try and sharing your experience with us.
If you're interested, we’d love to help you upgrade to one of our larger solar ovens that offer much more cooking capacity and versatility. Just let us know via email, and we’ll be happy to provide you with an exclusive discount towards a bigger unit that better fits your needs.
You can explore our range of larger solar ovens here: https://gosun.co/pages/solar-ovens.
Thank you again for your support. We’re here to help you get the most out of your solar cooking experience!
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