GOTO Group Reviews 

2,313
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 645 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and professional, often going above and beyond. Many people highlight the exceptional service and smooth user experience, especially for first-time buyers who appreciate clear explanations and support. Reviewers frequently mention quick replies to emails and inquiries, ensuring timely updates and efficient arrangements. The detailed and thorough reports are highly valued, with customers appreciating the opportunity to discuss findings and receive clear advice. This comprehensive approach, combined with staff patience and knowledge, makes the entire process stress-free and reassuring for consumers.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, patience, and clear... See more

Response time

Customers consistently note positive experiences with response times, frequently highlighting prompt and... See more

User experience

Clients share positive opinions on user experience, highlighting the clear explanations and support provided,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and... See more

Company replied

Rated 5 out of 5 stars

Had a positive experience with the Goto group with big thanks from Joe Steadman. He guided and assisted me to make an informed decision based around knowledge and facts. He was extremely pleasant,... See more

Company replied

Rated 5 out of 5 stars

Andy, was truly helpful from the start. Having been recommended this company from the start through our mortgage broker, he went out of his way to explain things, suggest options we had and also even... See more

Company replied

Rated 5 out of 5 stars

I reached out to GOTO Group for a quote for a level 3 RICS survey. Harry and the team were very proactive but also very patient with me as a first time buyer. I needed an additional quote for work... See more

Company replied


Company details

  1. Online auction services
  2. Chartered Surveyor
  3. Mortgage broker
  4. Estate Agent Auctioneer

Written by the company

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,313)

634 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First-time buyers, 5 Stars so far!

As first-time buyers, we're still in the early stages of purchasing our home, and the whole process has felt quite daunting. Thankfully, Joe Davies has been fantastic from the outset.

Joe has been incredibly friendly, patient, and knowledgeable, taking the time to answer all of our questions and explain everything clearly. No query has ever seemed too much trouble, and he's always made us feel supported and reassured.

He also helped us arrange our survey quickly and efficiently, making that part of the process completely stress-free. His prompt communication and genuine willingness to help have already made a huge difference to our experience.

Although we still have a way to go, we're really grateful for all of Joe's support so far. He's made us feel much more confident as we navigate buying our first home, and we wouldn't hesitate to recommend him to anyone looking for a helpful, professional, and approachable home move consultant. Thank you, Joe!

24 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

This is so lovely to hear, we are delighted to hear what a great job our team and Joe have done for you. We do hope everything goes well for you and wish you every success with your new home. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

I needed to book a survey

I needed to book a survey, I contacted the GOTO group via email, very prompt response from Joe Davies. I’ve booked the survey Joe was extremely helpful and very professional.

28 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are delighted to hear that Joe could help you so quickly. Thanks for choosing the GOTO Group.

Rated 4 out of 5 stars

Really helpful and understanding team

Really helpful and understanding team, working hard to secure the service and support required.

28 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you David, we do appreciate your review and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Dealt with Joe Davies when instructing…

Dealt with Joe Davies when instructing my survey on a new purchase, Joe was friendly and knowledgeable and a pleasure to deal with.

28 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Great to hear how helpful Joe was, good luck with your purchase and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Henry was really friendly

Henry was really friendly, polite and helpful. The process of booking in to have a Level 3 house survey was quick and easy and they were able to book in a date that suited us.

27 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased to hear that everything was so easy for you in ordering your survey. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Joe was friendly

Joe was friendly, caring and understanding of the circumstances of me relocating to a new property.
He guided me through the process, explaining everything to me in a professional manner.
I would recommend GOTO Group for all your surveying needs and much much more.
Thank you.

27 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you for your lovely review - we do appreciate it. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Excellent service …

The company got back to me really quickly and Joe explained the details of the service very clearly would definitely recommend.

27 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you so much for your kind review - we do appreciate it. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Sophia has been great

Sophia has been great. I spoke to Sophia at the start of my process about my quote. She listened and explained everything to me. She gave me to time to think about things so I felt no pressure at all. My survey appointment has now been booked and I’m waiting to have that done. Great service

21 July 2026
Unprompted review
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Reply from GOTO Group

Thank you so much for your kind review, we are delighted to hear what a lovely job Sophia has done for you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

We spoke to Libby regarding booking a…

We spoke to Libby regarding booking a survey . She couldn't have been more professional and friendly. She has great knowledge of the service she was providing and nothing was too much trouble for her . All in all a very good experience and service

23 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Ah thank you for your kind words about our lovely Libby, we are so pleased to help and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Smooth process so far and conveyancing…

Smooth process so far and conveyancing and surveyor process is moving ahead as expected. Communication has been good and clear, I would recommend them. Pleased with Andy Munro’s work in particular. Thanks

23 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you for your kind review and we are pleased to hear everything is going well so far! Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Second time using GOTO and I recommend a hundred times over

This is the second time I have used GOTO for a Level 3 house survey. This time I spoke with Cameron on the phone who was extremely polite and efficient. It is refreshing to deal with a company so effortlessly.

22 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We do love it when our customers come back to us and are so pleased it all went so well for you. Thanks for letting us know and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Great Service

Clear information within the quote. Cameron answered my questions with care and by ensuring he had checked with a colleague. He was warm and friendly. He explained the steps I needed to take to make a booking. Very helpful and professional.

21 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you so much for your review, and we are so pleased to hear how well Cameron looked after you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Very pleasant experience dealing with…

Very pleasant experience dealing with knowledgeable staff who gave clear advice. Sophia was helpful but not pushy and explained everything with great clarity.

21 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased to hear about what a positive experience you had, thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Sophia our handler was absolutely…

Sophia our handler was absolutely superb, very efficient service and everything explained clearly and in a friendly and professional manner

21 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

How lovely to hear, thanks for letting us know and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Great positive experience with the Goto group thanks to Joe Steadman

Had a positive experience with the Goto group with big thanks from Joe Steadman. He guided and assisted me to make an informed decision based around knowledge and facts. He was extremely pleasant, friendly and easy to talk to. Also, he was happy to help get my survey performed in a timely fashion which made me ecstatic.
Overall great experience with the Goto group thanks to Joe!!!!

21 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

That's such a lovely review - thank you for taking the time to share your experience, we do appreciate it. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Your company was recommended by Hunters…

Your company was recommended by Hunters estate agent
Joe went through the process of a survey on the property I wish to buy
He was polite professional and patient through out each call

20 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased that we were able to help you and thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Happy first time buyer!

As a first time buyer, I had many questions and Lewis Hall from the GoTo group was amazing from start to finish. From the get go, he was polite and professional, answered all my questions and even gave me a follow up call as I had asked to delay the survey for a few weeks. When I finally, decided to go ahead with the survey a few weeks later, Lewis sorted it all out for me the same day. Excellent service!

20 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

How lovely to hear, thanks so much and we hope everything goes well for you with your first property purchase! Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Joe was fantastic from start to finish

Joe was fantastic from start to finish, followed up, and explained the process of booking my surveyor. Joe has kept me fully updated, contacting me via telephone and email, and through correspondence, he explained the process from start to finish. So impressed with Joe and his professionalism, so far so good. Thank you

20 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you so much for your kind review, it is much appreciated and we love to hear how well our team are helping our customers. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Survey

Chris Regan did an excellent survey! Thank you!

1 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

This is great to hear, we are pleased Chris did a great job for you. Thanks for choosing the GOTO group.

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