GOTO Group Reviews 

2,389
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 678 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for being exceptionally helpful, polite, and deeply knowledgeable when answering property inquiries. Consumers find the overall service incredibly smooth, highly informative, and remarkably efficient from the very beginning until the final stage. People note that response times are very rapid, making the entire journey much easier for first-time buyers. However, some people mentioned encountering communication delays, occasional service friction, or feeling pressured regarding specific survey choices. A few reviewers also noted difficulties with coordination issues, changes in support personnel, and getting consistent responses during the process.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and quick... See more

Service

Reviewers highlight positive aspects of service, praising staff for being helpful, efficient, and providing... See more

Customer service

Clients share positive opinions on customer service, highlighting great communication and clear explanations.... See more

Response time

Customers report extremely positive experiences with response times, highlighting fast replies to emails and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth, effortless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Level 2 Home Survey experience from start to finish with GOTO. The report was thorough, clear, and easy to follow, giving me real confidence about the property. What really stood out wa... See more

Company replied

Rated 5 out of 5 stars

Spoke with Cameron regarding getting a level 2 survey booked on a house we’re looking to purchase, couldn’t have been more helpful. Explained everything clearly what would be included in the survey a... See more

Company replied

Rated 5 out of 5 stars

I made an enquiry with regard to arranging a Level 3 surveyors report. I dealt with Harry Caitlin who was extremely helpful, friendly and knowledgeable. He clearly outlined the process and relevant ne... See more

Company replied

Rated 5 out of 5 stars

The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and... See more

Company replied


Company details

  1. Online auction services
  2. Chartered Surveyor
  3. Mortgage broker
  4. Estate Agent Auctioneer

Written by the company

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,389)

657 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joe fromGoto was amazing

Joe fromGoto was amazing, he answered all of our questions and made sure we are comfortable with our final decision, thanks joe

3 August 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Another great review for our Joe! We are so pleased he could help you. thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Home Survey

I booked my survey with Joe and from start to finish he was a massive help and never pushed for anything other than what I needed. The company weren’t pushy with calls or emails just let me book things at my own pace and was on hand for any questions or issues I had. Would definitely recommend them for anyone needing a survey!

3 August 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks Chelsie - we are so pleased we could help - thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Positive experience

Cameron has been very helpful and informative so far, highly recommended.

31 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased to hear this, thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Sophia was really friendly and helpful

Sophia was really friendly and helpful. Gave multiple opportunities to ask any questions.

31 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

This is so great to hear, thanks Emily for your review and thanks for choosing the GOTO group.

Rated 5 out of 5 stars

My experience with Cameron was…

My experience with Cameron was excellent. The whole process was easy, fast, and smooth from start to finish. Cameron was professional, responsive, and made everything straightforward. I would happily recommend both Cameron and Go To Group.

30 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

How kind, thanks for your great review we are delighted! Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Harry was super calm and helpful

Harry was super calm and helpful. Facilitated smoothly and very supportive.

30 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks Charleigh for your review - we are so pleased Harry could help and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

The process was incredibly smooth and…

The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and thorough report. Two months later, we reached out to James for guidance on an enquiry and he was incredibly helpful and pleasant. He provided detailed answers and valuable suggestions that helped us move forward.

2 June 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are delighted that James could help you and its such a valued service when our Surveyors can provide the assistance you need. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Simple and quick service

Cameron, Andy, and Jodi have all made our experience easy with GoTo, providing different services but making them all very simple. Thank you!

29 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Team work makes the dream work! It sounds like everyone did a great job. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Sophia was so friendly and helpful when…

Sophia was so friendly and helpful when helping us choose and book a survey for our new house. We’re first time buyers and the extra support and clear explanation of processes was really useful.

29 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We do love helping our first time buyers, and thank you for letting us know how Sophia was able to help you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

I reached out to GOTO Group for a quote…

I reached out to GOTO Group for a quote for a level 3 RICS survey. Harry and the team were very proactive but also very patient with me as a first time buyer.

I needed an additional quote for work and Harry was reassuring and provided me a quote quickly and got things moving, which I appreciated.

28 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased to have been able to help you and thanks for your review. We hope you will be happy with your new home. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Lewis was great and walked me through…

Lewis was great and walked me through all steps required. He was always highly efficient, and helpful when responding to questions asked. Great Guy, Great Service

29 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you so much for your review, its lovely to hear how well Lewis was able to help you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

First-time buyers, 5 Stars so far!

As first-time buyers, we're still in the early stages of purchasing our home, and the whole process has felt quite daunting. Thankfully, Joe Davies has been fantastic from the outset.

Joe has been incredibly friendly, patient, and knowledgeable, taking the time to answer all of our questions and explain everything clearly. No query has ever seemed too much trouble, and he's always made us feel supported and reassured.

He also helped us arrange our survey quickly and efficiently, making that part of the process completely stress-free. His prompt communication and genuine willingness to help have already made a huge difference to our experience.

Although we still have a way to go, we're really grateful for all of Joe's support so far. He's made us feel much more confident as we navigate buying our first home, and we wouldn't hesitate to recommend him to anyone looking for a helpful, professional, and approachable home move consultant. Thank you, Joe!

24 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

This is so lovely to hear, we are delighted to hear what a great job our team and Joe have done for you. We do hope everything goes well for you and wish you every success with your new home. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

I needed to book a survey

I needed to book a survey, I contacted the GOTO group via email, very prompt response from Joe Davies. I’ve booked the survey Joe was extremely helpful and very professional.

28 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are delighted to hear that Joe could help you so quickly. Thanks for choosing the GOTO Group.

Rated 4 out of 5 stars

Really helpful and understanding team

Really helpful and understanding team, working hard to secure the service and support required.

28 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you David, we do appreciate your review and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Dealt with Joe Davies when instructing…

Dealt with Joe Davies when instructing my survey on a new purchase, Joe was friendly and knowledgeable and a pleasure to deal with.

28 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Great to hear how helpful Joe was, good luck with your purchase and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Henry was really friendly

Henry was really friendly, polite and helpful. The process of booking in to have a Level 3 house survey was quick and easy and they were able to book in a date that suited us.

27 July 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased to hear that everything was so easy for you in ordering your survey. Thanks for choosing the GOTO Group.

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