Thank you for your prompt service, dispatch and delivery of my items. One slight problem, one incorrect order received in my parcel. Contacted you direct, was sorted out by Jonathan swiftly and ple... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What fantastic service. Johnathan went above and beyond any company I know to ensure I received my top up order with great speed Also ensuring batch numbers matched. Everyone needs a Johnathan... See more
Initially ordered a sample which arrived quickly. It was a decent size so got a good idea of what the quality of paper was as well as colour suitability. Easy to place order. Arrived on time. Well... See more
First time ordering wallpaper online.Been trying to find the colour of paper locally as we have purchased the same paper but a different colour a few years ago.It was a treat to hang a you don't see t... See more
Company details
- #6 of 28 best companies in Wallpaper Shop
- #39 of 120 best companies in DIY Store
- #98 of 246 best companies in Home improvement shop
Written by the company
Number 1 for Customer Service. Great Wallpaper Deals. Fantastic Range. Visit Our Online Shop. Quick Hassle Free Delivery. Best Prices. Do It Yourself, Home Improvements, Decorating Supplies.
Ordering the right wallpaper
Written by the company
- How do I order wallpaper samples?
- These can be added either from the category or product pages, however in some cases products samples are not available.
QUICK HASSLE FREE DELIVERY!
FREE DELIVERY - Simply spend £99 or over, this covers all standard UK areas. (Excludes Northern Scotland)
To take advantage of our FREE Standard delivery*,
simply spend £99 or More, this covers all standard UK areas. (Excludes Northern Scotland)
£5.99 on orders under £99
Contact info
Genesis House, Stopes Road, Little Lever, BL3 1NP, Bolton, United Kingdom
- enquiries@gowallpaper.co.uk
- www.gowallpaper.co.uk
4.7
Excellent
16k reviews
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Perfect
Exactly as detailed on the website. Fast delivery. Would definitely recommend. Perfect
30 June 2026
Absolutely love my wallpaper its well…
Absolutely love my wallpaper its well worth the money excellent quality and fast delivery
23 June 2026
No problem at all
No problem at all , ordered and received items in a couple of days thankyou very much
22 June 2026
Arrived quickly and reasonably priced
Arrived quickly and reasonably priced. Well packed.
29 June 2026
Always excellent service from…
Always excellent service from gowallpaper super fast delivery.
19 June 2026
What fantastic service
What fantastic service. Johnathan went above and beyond any company I know to ensure I received my top up order with great speed Also ensuring batch numbers matched. Everyone needs a Johnathan Will most certainly use this company again. Lovely wallpaper too
3 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Untrustworthy - sent me damaged goods and refused to refund
I was sent faulty goods and they are failing to acknowledge this. This company hides behind its policy that if something is damaged in transit you need to send it back within 48 hours or there is no refund. They sent me creased wallpaper with damaged edges that was not usuable. This was wallrock paper - special thick paper designed for places with condensation/damp - and it was the decorator who opened the box two weeks after delivery - who told me this was not good enough to use. He said with normal wallpaper you can use the wallpaper paste to smooth it out, but not with this type of paper. I would not have known this.
The box it arrived in was indeed damaged in transit - but - it was not marked fragile, there was no bubble wrap or bark chippings - 3 rolls of wallpaper were left to move around in the box - so it was not properly packaged in the first place. From my perspective, more importantly, some of the creases are right in the middle of the roll, where it was rolled inside - and could not have been caused by damage in transit. It was damaged before it went into the box.
As someone else says on here, you cannot expect a customer to unroll each roll of wallpaper completely on receipt of ther order! This only happens when it is ready to be used. Others have obviously had similar bad experiences.
I am very angry that I paid £142.96 for unusable wallpaper and am not enitiled to a refund through no fault of my own. I would not recommend this company to anybody.
29 June 2026
Unprompted review
Reply from Gowallpaper Ltd
Dear Daisy,
We are sorry to hear that you are dissatisfied with your experience, however we feel it is important to clarify the facts.
Our delivery terms, which are clearly stated on our website and provided before purchase, require that all wallpaper deliveries are inspected within 48 hours of receipt and that any transit damage is reported within this timeframe. This is because our courier companies will not accept claims for damaged goods after this period, leaving us unable to recover the costs of replacement items once the claim window has expired.
In this case, the order was not reported as damaged until more than a week after delivery, well outside both our inspection period and the courier's claims window. As a result, we have no way of determining when or how the damage occurred. The package had been in the customer's possession for an extended period before the issue was raised, making it impossible for us to verify whether the damage happened during transit, storage, handling, or at a later stage.
The customer states that the outer box was damaged in transit, yet this was not reported upon delivery. Had we been informed within the required timeframe, we would have been able to investigate the matter with the courier and work towards a resolution. Unfortunately, once the courier's claim period has expired, this is no longer possible.
It is also worth noting that during the course of the complaint, additional issues were raised that had not been mentioned initially. We carefully considered all of the information provided but, without a timely report or the opportunity to investigate while the courier claim remained valid, we could not substantiate the claims being made.
We strongly disagree with the suggestion that we knowingly supplied damaged goods. Every roll is inspected during the packing process before being dispatched, and thousands of wallpaper orders are shipped successfully each year using the same packaging methods. While transit damage can occasionally occur despite our best efforts, this is precisely why we ask customers to inspect deliveries promptly and report any issues within 48 hours.
We appreciate that this outcome is disappointing for the customer, but our policy is not designed to avoid responsibility. It exists because it reflects the time limits imposed by our delivery partners and allows genuine transit damage claims to be investigated fairly.
We remain committed to providing excellent customer service and treating every customer consistently and fairly by applying the same published terms to every order.
Best,
Go Wallpaper
Its reallu lovely paper never took long…
Its reallu lovely paper never took long to arrive and its beautiful on i recommend this ho wapl paper
25 June 2026
Lovely choices and designs of…
Lovely choices and designs of wallpapers, very good quality. Delivery service very good. Would definitely recommend.
18 June 2026
Superb customer service
Had an issue with not ordering enough wallpaper. Sent an enquiry through for urgent help to order more paper, same batch etc. Johnathan what a hero !!! Brilliant customer service, Communication superb, he made it happen. Quality paper, quality service. Big shout out to Johnathan. Thank you
Will definitely recommend this company
2 July 2026
Unprompted review
The wallpaper is of good quality and…
The wallpaper is of good quality and colour is exact to what I was looking for can’t wait to see it on the walls , main point is there is no matching which is great .Thankyou
25 June 2026
It was easy to order
It was easy to order, the bach numbers were ok, and it came in good time.
10 June 2026
Lovely wallpaper
Lovely wallpaper, great design & good quality at a fantastic price. Delivery is excellent too.
25 June 2026
Ordering and payment were…
Ordering and payment were straightforward, however Fedex were not very clear or efficient in communicating regarding delivery. First delivery unannounced so nobody in. Second delivery date amended twice so rather inconvenient. The paper is absolutely beautiful so worth the wait!
24 June 2026
Wallpaper delivered to different address
No wallpaper!
The delivery driver called 3 times leaving no calling card so impossible to collect from the sorting office.
Go wallpaper will not refund unless goods are returned so after multiple correspondence with them regarding this issue I still have no wallpaper and no refund
* As an update to my review , the wallpaper was finally located ( sent to the wrong address) and I was able to go to the address where I found my wallpaper propped behind a Wheely bin , luckily the overnight rain had not damaged the package.
In the end Go wallpaper did intervene and correspond with the post office to try and locate the wallpaper after repeated attempts by myself , getting absolutely nowhere.
It was very stressful and a totally unnecessary series of events that could have been alleviated with better correspondence and intervention.
As a good will gesture, Go wallpaper they have refunded part of the order value for all the trouble and distress caused.
2 July 2026
Reply from Gowallpaper Ltd
Dear Rosalind,
We're very sorry to read about your experience and understand how frustrating this situation has been for you.
According to the tracking information, a delivery attempt was made; however, unfortunately no one was available to receive the parcel at the time. We completely appreciate your frustration regarding the lack of a calling card, as this would have made it much easier to arrange collection or understand the next steps. While the actions of the delivery company are outside of our direct control, we understand how this has impacted your experience with us.
We'd also like to reassure you that we haven't left this unresolved. Rather than waiting for the original parcel to be returned, we are already in the process of sending a replacement order so that you can receive your wallpaper as quickly as possible. Our aim is always to find the quickest and most practical solution for our customers, and we hope this demonstrates our commitment to putting things right.
We sincerely apologise for the inconvenience and disappointment this has caused. We appreciate your patience while we resolve the issue and hope the replacement reaches you promptly. If there is anything further we can assist you with, please don't hesitate to get in touch with our customer service team, who will be happy to help.
Best,
Go Wallpaper
Fantastic reliable service
Fantastic reliable service. Fast delivery . Great price and the wallpaper is stunning on my living room.
25 June 2026
Great service start to finish
Ordered lots of samples to mum's house for her to find the one she liked best. Chosen sample order placed for actual rolls purchase and delivery very quick.
Great service right through from samples ordered to wallpaper delivery
17 June 2026
Great service
Great service well informed when it was being delivered and packed well will definitely order again thank you for great service x
23 June 2026
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