i'm based in Northern Ireland and the gentleman who works in store took 3 or 4 calls from answering my questions and giving me advice. I knew what handles I liked buy didn't know what all i needed in... See more
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Review summary
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What people talk about most
Reviews shaping this summary
had a fantastic experience with Grace & Glory! I kept asking questions via their online chat and they answered immediately every time—whether it was about the fittings or advice on how to fit them. Th... See more
Company replied
The picture shelves we bought were beautiful, even better than the photos, really high quality and very sturdy. The website was set up to provide beautiful things and has succeeded with bells on. The... See more
Company replied
Beautiful, high quality products that arrived quickly. I was a little worried about when the items would be delivered as I was going on holiday and didn't want to miss them. But I received a very quic... See more
Company replied
Company details
- #130 of 214 best companies in Decoration and Interior Design Store
Written by the company
Grace & Glory Home Ltd is an online interiors shop, stocking a beautiful collection of architectural hardware, lighting and fresh, functional homewares and accessories.
Contact info
18 & 19 Waterside, Chivenor Business Park, EX31 4AY, Barnstaple, United Kingdom
- 01271 370095
- enquiries@graceandgloryhome.co.uk
- www.graceandgloryhome.co.uk
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks for the help
Bought door handles and the other bits.
Good quality and lovely in the hand.
Lost a screw from a handle, called up and a replacement and space arrived immediately.
No questions, no cost, just customer service and support.
Love that. Thanks
14 November 2025
Unprompted review
Reply from Grace & Glory Home
Hello Dan. Brilliant review, thank you so much. Our focus on excellent customer service certainly pays off when we get feedback like this. Thank you for taking the time to leave this review. Best wishes Team G&G.
Brilliant communication.
Brilliant communication.. speedy service and good quality items arrived next day ..resolved tech issue quickly polite and professional very happy with service problem solving and goods I bought
5 November 2025
Reply from Grace & Glory Home
Hi Heather
Thank you so very much for leaving us this lovely review. We're delighted to hear your comments and grateful that you took the time to leave a review. We do hope to welcome you back as a customer soon.
Best wishes, Team G&G.
Steve was an absolute gem
Steve was an absolute gem, talked us through all the different options. Really felt that we were in professionals hands
13 October 2025
Reply from Grace & Glory Home
Hi Lisette. Thank you so much for leaving us this fabulous review, we will pass on your comments to Steve. We're so grateful you took the time to leave this review and we do hope to welcome you back as a customer soon.
Best wishes, Team G&G.
Excellent product and service
Excellent product and service! I cannot recommend it enough. Thank you!
29 October 2025
Reply from Grace & Glory Home
Hi there
Thank you so much for taking the time to leave us this lovely review. We really appreciate it. We do hope to welcome you back as a customer very soon. Best wishes Team G&G.
Reply from Grace & Glory Home
Hi there
Thank you so much for leaving us this lovely review. We're delighted to hear your thoughts on the letterbox and appreciate you taking the time to let us know.
We do hope to welcome you back as a customer again soon.
Many kind regards
Team G&G
Delivered in really good time
Delivered in really good time. Well packaged and the products look lovely but we would have appreciated some fitting instructions! I guess it's probably easy to work out but even a basic diagram would have been helpful.
27 October 2025
Reply from Grace & Glory Home
Hello Ms Scott. Thank you so much for taking the time to leave us this review, we are really grateful. We will take on board your comment regarding fitting instructions.
Very best wishes
Team G&G
Great range of quality products at good…
Great range of quality products at good prices.
23 October 2025
Reply from Grace & Glory Home
Hello Martyn
Thank you so much for leaving us this fabulous review, we really are grateful. We're pleased to hear your positive comments regarding our prices and the quality of our products. We hope to welcome you back soon.
Very best wishes
Julia
Great service.
15 October 2025
Reply from Grace & Glory Home
Hello Rob. Thank you so much for taking the time to leave us this review. We're so pleased you had a positive shopping experience with Grace & Glory. Best wishes Team G&G.
Loved the product
Loved the product. I bought iron cottage bun door knobs for my bungalow and they look great. I miss calculated when I ordered and forgot a cupboard but when I rang the company they sent me another postage free even though it was under the limit for free postage because I had already bought from them. Its the little things that make the difference in good customer service. Thank you.
10 October 2025
Reply from Grace & Glory Home
Hi Wendy. Thank you so much for taking the time to post this lovely review. We were very happy to read your comments on our customer service. We're so pleased to hear the door knobs look great too. Best wishes Team G&G
Half my order arrived …
Only half my order arrived, after an email to customer services this was rectified and the remaining product sent out straight away.
Great customer service!
Lovely products too - great quality!
10 October 2025
Reply from Grace & Glory Home
Hello Tash. Thank you so much for taking the time to leave us a review. We're really happy to see your comments on our customer service and the quality of our products. Thank you, it's very much appreciated. Best wishes Team G&G.
Good quality but far too expensive…
Good quality but far too expensive could purchase elsewhere for half the price
25 September 2025
Reply from Grace & Glory Home
Hello Phil the builder, thank you so much for taking the time to leave us this review. We're really pleased to hear you love the quality of our products, this is great news. You mentioned you feel you can get the products much cheaper elsewhere. We had a look at your order to see what you had as this surprised us and just to confirm that the products you received are all UK made and whilst you may well be able to get similar, lower quality goods elsewhere we are confident you wouldn't get our products cheaper. Best wishes Team G&G.
Love the bumblebee door knicker
Love the bumblebee door knicker. Came quickly & was just as described. Packaged well. Lovely and would recommend this company.
26 September 2025
Reply from Grace & Glory Home
Hi Sandra. Thank you so much for leaving us this wonderful review, we're thrilled to hear you would happily recommend us and we're so pleased you love your new bumble bee door knocker. Best wishes Team G&G.
Great quality and amazing service .
24 September 2025
Reply from Grace & Glory Home
Thank you so much Lindsey for your generous comments and for taking the time to leave us this review. We really appreciate it. Best wishes Team G&G.
Lion Head knocker
Company was ready to help with all questions i had about my purchase.
Very quick delivery.
18 September 2025
Reply from Grace & Glory Home
Hi Michael. Thank you so much for taking the time to leave us this great review. We're so pleased to read your comments and hear that you had a positive shopping experience with us. Best wishes Team G&G.
Faulty product and no follow up
Wooden bathroom towel ladder arrived with water marks all over. Unfortunately I kept it and I subsequently the leg has stained my marble floor and all of my white towels. Although the company have provided a new ladder they have not acknowledged the damage the product has caused. Avoid this product and company!
1 August 2025
Unprompted review
Reply from Grace & Glory Home
Dear Sarah. We're so sorry your experience of shopping with us didn't have a positive outcome. Just to confirm, we did offer to replace the towel ladder when you reported these issues to us, but as you've already stated, you decided to keep it. Upon investigation, it appears the packaging was damaged resulting in damage to the product, this must have happened when the product was in transit to you. You have since received a replacement, which I am happy to hear is perfect. Kind regards G&G.
Reply from Grace & Glory Home
Hello Eddie. Thank you for taking the time to leave us this review, we really appreciate it. We're so pleased to hear you are happy with the product, we apologise the delivery time didn't live up to your expectation, this is something we are working very hard on to improve. Many kind regards Team G&G.
Beautiful items of great quality
Beautiful items of great quality. Arrive packaged with care. Waiting for an excuse to buy something else!
12 September 2025
Reply from Grace & Glory Home
Hi Louise. What lovely comments! Thank you so much - all comments we love to hear !! Thank you for taking the time to leave us this review, we're so grateful and we do hope to welcome you back again soon. Many kind regards, Team G&G.
Great quality products and really…
Great quality products and really helpful personal service.
17 September 2025
Unprompted review
Reply from Grace & Glory Home
Hello Simon. Thank you so much for leaving us this review, we're so pleased to see your thoughts on our products and customer service. Thank you so much for taking the time to do this, we're very grateful. Many kind regards, Team G&G.
Brassware excellent, delay in delivery not so good.
The quality of the brassware was excellent, when it arrived. My only issue was the length of time it took, 12 days to come, I contacted the company twice and explained I had the carpenter coming on the 9th and he needed the hardware for the front door, I was assured it would be with me on the 10th, it didnt arrive and there was no contact from the company explaining why. I contacted again and received an email apologising, saying that they were undertaking work in their warehouse, which was causing delays. If I had been informed of this before I ordered and then kept in the loop about my delivery without me constantly chasing them, I could have organised my tradesman accordingly. But as I said earlier the brassware was excellent quality, just what I was looking for.
11 September 2025
Reply from Grace & Glory Home
Hello Mary
Thank you so much for taking the time to leave us this review. We absolutely take on board your comments regarding length of time it took to get your order to you and can only apologise for this. We were in the middle of a warehouse reshuffle that took longer than anticipated, however we're not making excuses, just explaining why really. Again, we do apologise, but we're really happy to hear your thoughts on the excellent quality of our products. Very best wishes, Team G&G.
Reply from Grace & Glory Home
Hi Derek. Thank you for taking the time to leave us this review. We are very appreciative. Regards, Team G&G.
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