Graham and Green - Bath Reviews 176

Our friendly Customer Services team are on hand to help with any queries you may have. You can reach them via email: mailorder@grahamandgreen.co.uk, or by telephone: 01225 418 200. The phone lines are open Monday – Saturday 10am to 5pm and the team will try to answer any queries and can take orders over the phone.

From our speedy standard delivery to our specialist two-person service, we work hard to find the very best delivery option based on the weight, size and fragility of each product. If everything you’ve ordered is in stock and ready to go, we aim to dispatch your order by 2pm the same working day. Orders placed after this will be dispatched the next working day.

Most of our smaller items are sent via standard signed delivery and delivered between 3-5 days. Extra-large parcels are delivered within 3-5 working days, and delivery of furniture and fragile items is usually within 2 weeks.

Collections are available from our Outlet store in Chippenham between 10am and 4pm Tuesday to Saturday. Orders placed by 2pm will be ready for collection the following day, whilst orders placed after 2pm on Saturday can be collected from Tuesday. Orders will be kept for 14 days, and if not collect, with be returned and refunded. Please bring your order number and proof of ID when collecting.

If you’d like a courier to collect your order and you need help deciding which collection arrangement is suitable, please contact our Customer Service team at mailorder@grahamandgreen.co.uk with details of which items you would like to order. They’ll provide you with the dimensions of your order so you can organise the collection with a courier of your choice.

We want you to love every item you receive, but we understand that there are times when you may want to arrange a return. If you’re not 100% happy with your purchase, you can return it to us in its original condition and original packaging with a completed returns form within 14 days for a full refund, excluding delivery fees. Standard and Extra-Large items may be returned via your Post Office, please contact us first at mailorder@grahamandgreen.co.uk to arrange this for you. Alternatively, we are happy to arrange a collection at a charge of £10.00 per box for a Standard Parcel order and £15.00 per box for an Extra-Large Parcel.

If you have purchased from one of our stores and would like to return the item, then this must be returned back to one of our stores within 14 days in order to receive a refund. Click here for our store addresses. We’re unable to accept in-store returns of orders placed online. Please provide proof of purchase with your receipt and ensure the items are returned in their original packaging. If returning by post, please include a completed Returns Form.

For larger items such as chest of drawers and floor mirrors, please email mailorder@grahamandgreen.co.uk and our Customer Care team will arrange for our specialist two-person delivery team to collect from your home. Please note that we will only be able to collect items if they have been packaged in advance of our arrival – preferably in the original packaging. Items that require assembly cannot be returned for a refund or exchange after they have been assembled. Similarly, our bespoke sofas, armchairs and ottomans are made to order and so we’re unable to amend or cancel your order. If you’d like to return a bespoke item, please email mailorder@grahamandgreen.co.uk within 14 days and we will arrange a collection.

All items purchased in our Outlet or Warehouse Sale are sold as seen with marks and damages described before purchase, therefore they cannot be returned for a refund or exchange. However, if an item develops a new fault, please contact our Warehouse Outlet Store team for guidance on requesting a potential refund or other compensation.

If you believe your item is faulty, please email mailorder@grahamandgreen.co.uk to organise a replacement or return. Please include a photograph showing the fault so that we can investigate this for you. We ask that you please do not return a faulty item without emailing first. Please do not attempt to assemble or fix a faulty item yourself or via a third party, as this will affect your entitlement to a refund or compensation. If an item is agreed to be faulty, you will not be responsible for covering the return postage cost.

We’re happy to offer you an exchange for an alternative item, providing there is available stock. Please email mailorder@grahamandgreen.co.uk so we can arrange this for you. In this instance, you are responsible for paying the return postage cost.