Graham and Green Reviews 

Absolutely shocking after service process. Nobody answers the phone, no chat service and the email response can take over 24 hours.

A company that has bitten off more than it can chew!

Excellent products and speedy delivery - how things should work!!

I love G&G products and it’s my first place to look for homewares. I recently bought an ochre ceramic side table which I thought would perfect next to our sofa where we have limited space. However when it arrived the top it had a convex top which meant we couldn’t stand a cup or glass on it. It was totally impractical as a side table which is probably why it was staged with items standing on a book on it on the sales page. I wouldn’t feel so annoyed if I hadn’t had to pay £70 in delivery charges (£35 delivery and £35 return). I’ll be looking elsewhere with less onerous delivery charges next time. You need to more transparent about the practicality of the items you are selling.

We have had a wonderful shopping experience with Graham and Green from start to finish.
We purchased some beautiful bar stools, and we are thrilled with them in our new kitchen area.
They are sturdy and well made and have become a beautiful feature.
We chose the Alden rattan kitchen bar stools, so check them out. They’re beautiful!
We had a few queries before our purchase as we don’t live in the area where the stores are located and Josh, Michelle and Amanda were more than happy to help and assist us before placing our order. The customer service is fantastic and very reassuring. Thank you all so very much!
The delivery came before the two week time slot and we were called by the couriers to alert us of the exact delivery time which was super helpful so that we could be here to receive our order.
The delivery chaps were friendly, and handled our items with care and kindly helped unpack the items and even took the packaging away.
Thank you to all of your team. We will highly recommend, and no doubt, be purchasing again in the future. ☺️

Purchased an extremely expensive sofa from Graham and Green. It is beautiful. However, the seat cushions have collapsed after two years and the best they could offer in support was to cover the cost of postage for new inserts. New cushion inserts £590. Not acceptable on a two year old £2k sofa. I had expected better support. Disappointed.

An excellent website with very nice products. I purchased 7 of the same chairs. They shipped them with very reasonable shipping fees, and the packaging was excellent. If you open a trade account, they offer great discounts on bulk purchases. I will definitely shop here again.

I purchased a desk from them in March 2024 I fell in love with it and wanted it as a dressing table in my new house. We didn't move into our house until October so it just sat there being admired for almost 6 months. I don't wear makeup very often and as I have curly hair I don't spend a lot of time sat at my dressing table but it is beautiful. However on Sunday I was having a problem opening the top drawer and after a few attempts I realized that the drawers were not straight the bolt connecting the drawers to the rear of the table had broken free. I took several photos of my desk and sent them along with an email to Graham and Green customer services. I have just received an email from them saying they will be able to repair my desk but it will cost me £60 each way for transport and it doesn't say who will be paying for the actual repair! The desk cost me £657 surely it should last longer and customer services just tried to brush me off which is nota very good customer service. I have complained and said I am not happy and will wait to see what they say next.
I have heard back from them and they are going to do the collection and delivery for free as a gesture of goodwill. It's just a shame I had to complain in the first place 🤷

Not so recent as the items I bought were Christmas presents but faulty. I received I believe the cost of one of the four glass candle holders, which to me is pretty disgusting. I am a very busy person and the gift was to my son and wife who live in London and are also extremely busy travelling abroad for their work therefore trying to access the faulty gift was and is virtually impossible. I believe I received a reply to my last review but as I was unable to reply I am writing another. Needless to say I will not be ordering from them again!

Great service when one item in a recent delivery arrived broken.
Replacement sent out immediately, and arrived in perfect condition.
Love this shop… great collection of fun and useful stuff.

I placed an order during the sale, but after completing payment, I was informed that some items were no longer available. Consequently, I received a partial refund, but unfortunately, the amount refunded was incorrect and less than the value of the unavailable items.

I reached out to customer service to resolve this issue, but the experience was disappointing—they seemed to misunderstand the problem. Additionally, the quality of the products was subpar. Even at the discounted price, they did not meet expectations.

Ultimately, I decided to return the entire order. However, I was charged full delivery costs despite the significant effort I had to put in to address these issues. Adding to the inconvenience, as I don’t have a printer, I had to wait nearly two weeks for customer service to send a pre-printed return label.

While I appreciate that this is a smallish business, there is substantial room for improvement in both customer service and product quality.

Beautiful products and craftsmanship!
Very happy with my purchases and they were delivered promptly and efficiently.
Could not of expected or wanted more. Thank you! 🥰

A beautiful figurine. Couldn’t resist this lovely little bird.
Will definitely shop with Graham & Green again.
Gorgeous products !!!! how do you spell

First purchase and so glad I stumbled across this website. Got lots of things and love them all! Really good quality. Great customer service-replied quickly and resolved my issue straight away-I’d put the wrong delivery address.

Got two wicker wall candle holders-just as good as they look online-love them! Flamingo candle stand, pelican bowl and a napkin holder-they’re all really great.

My first purchase from Graham and Green and I am thrilled! Two gorgeous gold lobster wall decorations arrived today and I could not be happier. Absolutely fabulous! Parcelled with care and arrived in perfect condition. Delivered with care and on time by DPD. Spotted the lobster candelabra today and ordered immediately. An unexpected theme is emerging! Fabulous quality and great customer service. I can highly recommend. I shall be checking this site regularly for more fab stuff. Thank you.

I purchased a £500 office chair with a solid metal frame, but the frame snapped in half, causing me injury. Fortunately, I wasn’t holding my five-month-old son at the time—this could have been much worse. I shared photos with G&G, and they initially accepted fault, agreeing to issue a full refund. However, they later decided not to refund me because the chair was outside of warranty. This is completely unacceptable. An awful company, and I strongly urge everyone to shop elsewhere.

Wrong item delivered. Contacted the company who were far more concerned at getting the wrong item back then actually satisfying my initial order. A failure on every level by customer service.

We bought two items from Graham and Green. We have Hetty Lamp and Mr Darcy Lantern. Both are such lovely quality and we get lots of positive comments on them.
Highly recommend for unusual and lovely products.

How on earth Graham and Green can justifying selling shoddy quality nutcrackers for £30 a piece when they’re in Poundland for about £5 is beyond me.

Who’s the buyer from suppliers? Who’s doing quality control?

Abysmal

I needed a lamp which got discontinued from their website. Customer Service took the time and effort to locate it in one of their shops and arranged for it to be posted from their Bath site well in time for Christmas. I really appreciate the effort and coordination.

First Class Service - have bought quite a few items from Graham & Green in the last 2 years, as love their products, some of which are unique and quirky. Ordered some items for this Christmas, and unfortunately one of the items was broken whilst in transit. Must say their customer service is outstanding, and I received a replacement within a couple of days. Very impressed, and it’s so refreshing that this company really values its customers. Thank you to everyone at Graham & Green. Wishing you all the best for the festive season, and a very Happy New Year. x