Grampian Housing Association Reviews 8

0 stars in more beneficial why not have this option?
Here below is the very first issue with our WC NOT working. FACTUAL email sent to GHA.
FORMS OF COMPLAINT SENT

On the 25th of December at 15:08, I contacted the emergency services line and was greeted by an individual who exhibited an unprofessional and, in my assessment, uninformed demeanour. The issue at hand was a dysfunctional toilet that was unable to close properly, resulting in a continuous water flow from the cistern and a lack of flushing capability. The operator advised me to resort to using bowls of water for flushing and to contact them again the following day. This response was not only unsanitary but also demonstrated a lack of understanding or concern for the gravity of the situation.
The plumber arrived later and looked at the issue and at the end of his visit he informed me that new parts have to be ordered and replaced in the cistern as they are defective. I was also told he had done what he could, but the issue may continue, and he will ensure it is replaced with the new parts before 29 December. That is 5 days later, this is also unacceptable.
Moreover, I found the operator's presumption regarding my identity to be offensive and uncalled for. Despite my explanation, they persisted in their assumption that I was a male due to the nature of my voice. I must emphasize that such baseless conjectures are not only erroneous but also deeply insulting.
The occupants of this home are both disabled one is paralysed on right side of body, the other has mobility issues and is also unable to hold damn bowls of water (excuse my term).
I firmly believe that the service I received was subpar, and the attitude of the agent was both unacceptably rude and unprofessional. I expect better from a service provider, and I trust that you will understand the gravity of my concerns. I am not merely seeking acknowledgment but a prompt and satisfactory resolution.

There is a single man living in a 3 bedroom detached bungalow. He is never there, the garden is a mess.

Our windows are covered in mold had Stewart from osprey round today ordering my son who has asthma to clean it every 4 weeks. That won't stop it as the window seals between the panes of glass is knackered. But according to housing disrepair
Window Faults

Broken or damaged windows, faulty frames, and inadequate insulation that can compromise energy efficiency and occupant comfort.

When it comes to reporting issues to your landlord, they may not complete repairs. If you’ve asked your landlord to fix your home and they haven’t, you v disrepair claims possible. They refuse to mend them well replace them and ordering someone with asthma to clean them is pointless and disgracefull a waste of our time as it will come back time after time its been 3 to 4 yrs maybe more weve had this problem . The vents are open and he expects us to open the windows too were nae Eskimos I'm disabled and my son's my carer Stewart's words were it's about time I cleaned the mould as it's just surface mold. Mold is mold it shouldn't come back week after week as longs they get there rent that's all they care about.

Still won’t sort heating I did what they said to do today not allowed to be put thier still no repair. To heating still no hot water asked for director not allowed

GHA likes to promote itself as "providing local, customer focused services" as well as adhering to a set of values viz. Honesty | Integrity | Respect | Empathy | Commitment | Trust - their website advises that "everything we do is underpinned by our values" and they sound very laudable.

However, sadly the reality appears to be the total opposite. GHA don't appear to subscribe to their values with regards to their statutory obligations for example they obtained my personal information for one purpose but, ignoring GDPR legislation, they unlawfully used it for other purposes.

The Association is poorly managed - Senior management have a Nelson's Eyes syndrome - they look at things with their blind eye!

Likewise, GHA's Board of Management seem to have adopted a sloppy shoulder mentality and seem to be guided by their management into accepting poor customer service as being acceptable. 1/5 for customer service.