Overpriced equipment, poor POS design, and disappointing long-term experience
I worked with this company for over 10 years, and unfortunately, my experience—especially in recent years—has been extremely disappointing.
At the beginning, their system looked modern and promising. Many people talked positively about their touchscreen POS, and that’s what initially attracted me. However, when I opened a new restaurant and decided to invest seriously in their “permanent touchscreen” solution, everything went downhill.
After pushing hard, I was sold equipment worth around $11,000, and the touchscreen system turned out to be one of the worst POS experiences I’ve ever used.
• No proper Google Maps or search integration
• Payment processing was unreliable
• Overall performance was very poor
This was a terrible experience to start a new restaurant with.
After about three years, I was told that I had to upgrade the system again. That upgrade cost me another $4,000 in equipment, plus an “all-in-one” setup that was heavily pushed on me. Everything came with more fees, more hardware, and more frustration.
The POS workflow is extremely inefficient. Creating or editing items requires multiple unnecessary steps—sometimes moving your hand 6–7 times just to complete one item. This slows down staff, creates mistakes, and results in a bad customer experience at the counter.
On top of that, paying around $600 per month makes absolutely no sense given the quality of the software and support. After spending so much on equipment and licenses upfront, customer service should be significantly better—but it isn’t.
There is also a clear lack of understanding of real kitchen flow. The system feels like it was designed without input from people who actually run busy restaurants.
Overall, this company is extremely expensive, poorly designed, and constantly pushes upgrades instead of fixing core issues. I would never recommend this system to a new restaurant owner, especially someone just starting out.
