Grand Central Rail Reviews 

Paid for a service that wasn't fulfilled - 1st class upgrade - no staff helping/food/toilets out of order / seats not reserved.
Staff did appear eventually but sat down.
Applied for a refund - was told I would get this via paypal roughly a month ago. Refund hasnt been paid and now emails are being ignored.

Avoid unless you need to use them and dont pay for upgrades.

Abusive conducted which admin staff are covering up

The worst train journey I've ever had, the air con was not working on our carriage so it was like travelling in a sauna for 3 hours. Would of been nice if would've offered free cold water to us.
Also not all the toilets were in operation. I'll stick to LNER with there modern trains in the future.

Train was clean, staff helpful and friendly, no delay

Always the most comfortable journeys l, best seats of any operators. Excellent value refreshments and great staff.

One of the best train companies .
The trains are always on time and very clean .

Grand central really is the best train operator.

Out dated carriages with very poor facilities. Often you will have to stand on journeys out of London.
Staff are awful.
When booking through trainline make sure to avoid all Grand central trains.

Reliable rail service, nearly always on time, never on strike and the costs are more than fair.

Just giving five stars to Joey (think that’s he’s name) on the 8am train to London to York today. As despite an obvious lack of staff, he was running the refreshments, doing announcements and looking after everyone. Wish everyone was as awesome as this guy!!!

No wifi
No food - just cheap snacks
Unprofessional service
Book LNER instead

My selected train was cancelled due to no fault of GCR.
The GCR/Hull Trains rep at Kings Cross gave accurate information about LNER ticket acceptance, and I boarded the next available service to York, and had a swift transfer to TPE to Thirsk. Helped by being greeted by a train manager on the LNER service who was an ex GCR employee.

Comfy seats scenic views good staff quality foid & beverages at a good price plus on time

The train ran non-stop from my departure station to my destination. It ran to time throughout. My only gripe was that we were not allowed to board until 10-15min before departure, which was a bit of a rush.

Very busy train but smooth journey, great service in first class and train manager kept us informed of reason for very slight delay at Newark due to signalling problem. Apologies given for delay to destination even though it was only 10 minutes. Would definitely recommend as all staff we encountered were extremely helpful and friendly.

Great staff and the train ran on time me.

i took the halifax to london grand central train first class and it was pretty terrible. first no catering staff on the train for the first 45minutes. then when we could finally order we had to use the QR code. i ordered and 25 minutes later i had received nothing and all i asked for was a coffee. the complimentary items available were just snacks and coffee. the train manager was visibly annoyed when multiple people raised this to her. the caterer staff no where to be seen. really don’t waste your money on first class on this train

Much publicity about Grand Central stopping at Seaham but just try booking a return journey to Kings Cross on their website! Stop telling us that you stop at Seaham, when you don't sell direct tickets to and from King's Cross!

Easy journey down to London.
Train was on time so all good.

On time both journeys, staff really nice and very helpful.