Grandeurproperty Reviews 

The property we stayed at was very nice, however plastic furniture in the sun room gave off a very strong smell in the kitchen and front room, despite us leaving the door to the sun room closed. Basic condiments that the (very, very nice) owner had left for visitors, such as salt, pepper and oil, had been removed by the cleaners, there was no mattress protector on the mattress, and our overall dealings with the rental company were very unsatisfactory. First of all, the unrefundable £95 that they suggest you pay instead of a £400 damage deposit was almost a threat. According to their information, it covered us in case of damage like a wobbly leg on furniture or marks on walls (and the wall, we noticed, was marked when we got there) - which we felt would be put down to us even if they were there before we arrived. We felt as though if we didn't pay, they would manage to find something to stop them refunding the deposit.
They wanted £20 to make up the sofa bed - we decided to take our own sheets. They were unable to tell me whether the duvet and pillows were hypoallergenic, so we had to take our own. Then, we had 3 separate phone calls on the morning we were travelling to tell us we didn't need to take our own - which, by then, was already packed.
The number for the key deposit box they gave us was wrong. There was an old key deposit box that no longer worked on the opposite side to the one in use, which caused considerable confusion. We had to phone to get another number after struggling with that.
We then found, on leaving one afternoon for an appointment, we were unable to lock the door!
The owner was lovely, and so was the property. All the failings came from this extremely inept company, which we will never deal with again.

UPDATE I see Grandeur Properties have asked for more detail, which I have sent. However, on our return from this stay, we sent them an email with all of this information, so if they check their records, I'm sure they can find it. Bearing in mind they were able to find out on the morning of arrival that the duvets and pillows were hypoallergenic, and the lady who informed me was surprised that they couldn't tell me before, and bearing in mind the owner lived next door, there seems to be no reason to be unable to find out about whether or not they are hypoallergenic - every single booking company I've used before and since has been able to advise me.

They were so friendly and helpful they resolved a mistake I had made very quick and was genuinely so helpful, I really appreciate it and would wanna visit again. Many thanks

Since I’ve temporarily been working in Bournemouth, I’ve stayed at 3 properties in the last year that Tom Y has organised.
All 3 have been immaculate on arrival and I’ve had no problems with neighbours or Grandeur.
The check in and check out process is easy and simple and made all the better as you can do all this remotely without having to meet landlords and finding yourself under scrutiny.
Tom has been an absolute blessing to find and has handled all three changes with minimal fuss.
I would wholeheartedly recommend Tom and the team for anyone looking to stay at one of the properties they manage.

Booked an Airbnb through this company for 2 nights in Poole.
Property was dirty and poor maintance.
Thick dust under a bed. Kitchen/ dining lights appeared not to have been cleaned for years. Manky washing up bowl under sink. Full container of cigarette butts on balcony off bedroom.
Windows about to fall out when you open them.
Windows locked and notice not to open them. Safety issue as not able to get out in a fire.
Shower flooded. Kitchen sink blocked.
Kitchen cupboards and drawers were difficult to open and close.
Doors difficult to lock.
The photos online are deceitful.
Contacted the Grandeur Property with photos and complaints as listed above.
They stopped contacting me after I asked for a refund. Airbnb also had no response from this company with regards to my complaint.
Airbnb gave me 30% refund but no return for cleaning.
I hope Airbnb deal with this company as appropriate.
Please Do Not deal with this company.
The customer service is non existant.
They are not interested in your problems or complaints.

I booked a last minute stay through booking.com and paid around £250 for a 2 night stay in Bournemouth. The issue was that there's no transparency in the advert (Grandeur blamed booking.com for advertising layout) about a damage deposit (DD) of £400 - only after my payment was made and a confirmation issued did Grandeur get in touch for this additional payment.

I don't have good confidence that Grandeur have legitimate reasoning to request a DD as they advertise (slightly higher rates) on Airbnb but don't ask for DD on there. I raised this with their management team who said that Airbnb policies mean they can't request DD!

After speaking with someone at Grandeur, I was told I could make a 'small' non refundable payment of £95 instead of £400. With no DD paid, I wouldn't be granted access to the property.

I tried emailing and speaking with Grandeur for a refund based purely on the fact that I wouldn't have booked their property had I known about the DD as that's a fee I didn't factor into my trip.

Because I didn't pay the DD, I wasn't allowed access to the apartment and they refused to cancel my booking and give me a refund.

My advice is to raise a dispute with your bank. Grandeur refused to refund any of my £250 but having provided the same account of events as above to my bank, I successfully received a full refund through the bank's charge back service.

I hope this helps others in a similar situation with the other advice being to avoid.

Most stressful travel related experience I’ve ever had. The need to pay £95 or £400 extra was hidden in the property description, but not mentioned in the policies section at all. So I was taken aback to receive a heavy handed email requesting I pay, or be denied access to the property id just paid for in full (a non refundable payment). They also told me the booking site Vrbo had not taken payment so I’d need to pay an invoice.
After that point, despite having paid the extra charge and invoice promptly, I received such a number of calls, texts and emails asking me to do so it felt like harassment.
After our stay, they kept contacting me to say my payment had been rejected. My bank confirmed the payment had gone through and decided to investigate for fraud. Several weeks later, I was contacted by Grandeur again saying I needed to pay asap. I chased my bank for an update on their investigation and asked Grandeur to check their account again. Lo and behold they told me actually they had received payment but their colleague hadn’t told them. Imagine not checking before you start harassing your customer again.
I would obviously never book with them again, or Vrbo who were incredibly unhelpful when I asked them to help. With 3 disabled children to look after, as Grandeir knew, I could really have done without the stress of being chased for payments I have made within hours of booking. Awful company.

The actual apartment is really lovely.The beds were also comfortable and we slept well however found hair on bedding and a used towel on the back of the bedroom door. The hard floor did not feel clean. The complimentary basket was a nice touch. Booking for 5 people, the process via vrbo was straightforward HOWEVER once paid for we still couldn’t access details until waiver charges were made which were non refundable regardless of how well we kept the property and did not cause any accidental damage to property. Secondly regardless of booking for 5 people we were left with 4 towels and if required bedding linen for the sofa bed there were extra charges for this which do not become apparent until you get full access to details of property. I had filled out that we were unsure of check in time, again regardless of this I was not given any access information to the property until I did not ask for it. There were no instructions on how to access the actual building before you can locate the actual lock box. I rang Grandeur Property management on a number of occasions over 3 days prior to our booking to ask about extra charges that are not mentioned on vrbo however no one answered my call. They do not communicate via vrbo which is recommended to via booking portals but through WhatsApp Communication. It was very slow to begin with and thereafter I was getting apologies for anything that did not meet our requirement such as a dryer was advertised as an amenity but was offered a refund for dryer services for a laundroma.
It is unfortunate that you pay almost an extra £100 for nothing which does not get refunded no matter how well you kept the property

I like so many others who have given reviews have to give a 1 star as there is no option for zero.
Where oh where do I begin???
I have just returned from a long weekend in Bournemouth with my 10 year old and 77 year old mother. I booked the property a couple of days before we went. Once I had booked and paid the money I then received a message from Grandeur saying I needed to pay a waiver fee of £95 or £400 deposit in case of any damages that may occur when I was at the property (this was not mentioned anywhere before I booked). I later found out that the £95 waiver fee was non refundable. How on earth can a company keep nearly £100 of someone’s money if there was no damage caused to the property whilst we were staying there. Because of this we took our own plates, bowls, mugs and cutlery. We was also informed after booking and payment that if we wanted bedding for the sofa bed it would be an extra £32, so we took our own as well. Also that parking was available at the property, there wasn’t.
On arrival to the property in a location I can only describe as something that resembled a third world country. After entering the property my mother and myself took a video of the apartment. Which after reading many of the reviews already posted I am glad we did. There were fixtures hanging of walls, the fridge was dirty, the toilet seat was wonky so when you sat on it, it moved, the radiator in the bathroom moved from side to side, the shower trap was full of hair and gunk. The mirror in the bathroom had a chip at the top, the mattress in the bedroom was stained, the sofa was stained, there was a long handled dust pan and brush that had sweets and crisp in it, the curtain rail in the living room fell off every time we closed or opened the curtains and the decorating was of such poor quality (not luxurious as advertised). The first night we arrived we ate out, so didn’t realise how filthy the trays and colander where, which my mum cleaned before we could use them.
I contacted Grandeur regarding all the above issues and was told that this is not up to there standards and it would be addressed, and I was to send them anymore photos etc if I had anymore issues. I sent them videos and photos and spoke to various people about my experience and the problems with the cleanliness of the property. I was told on one occasion that they had a lot of problems with the cleaning company and the agent didn’t understand why they still used them. I have asked Grandeur for my waiver fee back and what compensation I will receive. I have been offered £40 for cleaning and my waiver fee was non refundable even though there was no damage to the property caused by me or my family. As I said no mention of the waiver fee until after I had booked and paid in full. If I had cancelled I would have lost all my money. This company are nothing but scammers, stay away!!!

Place is falling apart ,plugs hanging from walls,plants dead and weeds growing ,staff unhelpful and rude

Very in helpful and not at all honest. A property I stayed at that they manage on Airbnb had a construction site opposite and when I was booking I asked if the property was quiet and private as I was going to work and rest. They said yes and that it would be a relaxing stay. They fobbed me off for 2 days and they are not available 24 hours as advertised. When I sent them videos of workmen using pneumatic drills and busting up furniture with a sledgehammer 30ft from the property they did nothing about it, saying the hosts had no obligations to tell guests. I would avoid this company and any of the properties they manage. I certainly wouldn’t have them host my property.

Grandeur Property Management will take money from your security deposit and not repsond to any messages.

I stayed at this property for 15 nights and the property itself is lovely. Great location, nice inside, everything anyone could want. However, Grandeur Property Management are probably the least efficient management group I have had to deal with.

I paid for the booking in full in January for an April stay which included a £60 cleaning fee. I was asked a week before for a £1000 deposit which I paid immediately. The day before my booking I was asked for an ID for the person staying which I provided as soon as I saw the message. The day of arrival I waited and waited for the access details as I assumed they might be given at 4pm as that when I was allowed to check in. 4pm with no access codes given so I sent a message with no reply. I waited outside again in the rain and again sent another message and nothing, so I decided to call. Nobody answered the phone and went to the answering machine to leave a message. I kept calling and eventually got in contact with someone who said I hadn't sent the ID or filled in the arrival sheet and to send it again. After explaining I had done everything, they had required I got put on hold for around 10 minutes and then said they had found the details. The phone then went dead and an email with access codes arrived. No apology or anything was given. This was not the best start to my holiday.

We had a great week at the place but then Grandeur Property Management decided to ruin the week at the end by sending me this message - "Please note that our cleaners reported that the fridge door is damaged and won't close. Also, vomit on the linen and on the floor around the toilet and because of this we are capturing your damage deposit and we will update you about the finalized cost once available."

We had noticed when we arrived that the fridge door had dropped but we thought it wasn't worth mentioning as inside the door we had seen numerous attempts at the door trying to be fixed. As for the vomit this is insane. Nobody had been sick, and we had been there for 15 nights, so it was going to be a little dirty. I had also paid a £60 cleaning fee which I thought would cover cleaning bedding. The floor in the bathroom is tiled and easy to mop (no cleaning products or equiptment is provided in the room although I did buy at my own expense and clean the accomodation before leaveing)... I think Grandeur Property Management are scammers. Luckily, I had taken photos of the fridge door and had a video of the fridge door which I sent to Grandeur Property Management which they failed to acknowledge but did send me a message stating.
“We have confirmed the charges for the damaged duvet cover and bath towel reported upon your departure at Sea Esta. We will be deducting £60.00 from your deposit for the replacement duvet cover and bath towel.
This shall be actioned today so that the remaining £940.00 of your deposit shall be returned to you, please note this may take 5-10 business days to show back in your account depending on who your banking provider is. Thank you for your understanding.”
Never did Grandeur Property Management ever say any towels were damaged, only the bathroom floor needed mopping looking at the image and the bed sheets needed putting through the wash. I asked them to send me the damaged towels so I could use them but true to form Grandeur Property Management haven’t replied.

My advice to anyone unfortunate wanting to stay at a rental managed by this group is to take photos and videos upon arrival and upon departure.