Grasshopper Reviews 302

Grateful for this service overall. Outgoing calls sometimes do not go through making this service unreliable at times.

I have been a Grasshopper Small Business client for years.

I rarely have to call Customer Service but when I do, I have always received excellent Support.

The phone #s and Virtual Assistant Answering Service are very reasonable priced.

Grasshopper has been an excellent value for our restoration business, especially under the Partner plan, which gives us a very professional phone system at a price that makes sense for a small team. The combination of multiple extensions, custom greetings, and mobile/desktop apps means we get “big company” capabilities without big company costs, and the system has been reliable and easy to manage day to day. Also they are always making improvements with the latest being making the call recordings available in the desktop app conversation chat. Nice job! 🤩

Grasshopper has exceeded expectations. We truly appreciate your exceptional service. Thank you from our Comforcare Home Care team.

Good service and are easy to work with.

I have to sue them! My secretary left our organization and took the admin info with her. This company's customer service is the worst. They refuse to give me back my corporate phone number or access to the company phone system. These insist I provide them with information I do not have. Consumers should be very careful about using their services because if you have someone leave your company and they refuse to give you the password, you are in real trouble. They will not accept any of the corporate documents I have offered to show them.

I’ll be upfront: when I first signed up for Grasshopper, I was ready to cancel and left a 1-star review. The interface is not the best part of their service. It felt clunky and outdated, and setting everything up was way harder than it needed to be. I was genuinely frustrated.
But the customer support is just great.
I ended up speaking with support 5 or 6 times, and every single person I talked to was sharp, patient, and knew exactly what they were doing. No hold music, no “your call is very important to us” nonsense, no chat with Pakistan. Within two minutes I was always on the phone with a live American rep who walked me through every step until the issue was 100% fixed. They didn’t rush me off the line they stayed until it actually worked.
Yes, the user interface still isn’t the prettiest part of the service. But the customer support is really helpful
And here’s the cherry on top: for the price, Grasshopper gives you way more than anyone else. Free users, free extensions, and actual step-by-step help all for very little money. It does take some time to get everything dialed in, but once it’s set up… it just works. Great!!?
I’ve tried Quo, Zoom Phone, Google Voice, and a bunch of others. None of them even come close to the combination of real human support and overall value that Grasshopper delivers.
If you’re okay investing a little time upfront (and you know you can call support if you get stuck), Grasshopper is absolutely worth it. Highly recommend.

I had an extremely frustrating experience with Grasshopper.

First, their cancellation process is unnecessarily complicated. They require you to submit a reason online, generate a case number, and then call in to actually cancel. Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help.

By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us.

When I asked for a refund for the months we were not using the service, I was told the representative “did not have the option” to issue one. So not only were we billed for a service we weren’t using, but there was also no resolution offered.

This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop.

Overall, very disappointing experience. I would not recommend this service.

Not able to use a Google contact list. Grasshopper list max of 2,000 makes it unusable for a non-startup.

We are a medical practice We have used grasshopper for 10 years. The service is poor. A third party vendor pirated our number away from our patients and our practice. Grasshopper lacked the competence or compassion to
Assist us. The customer service reps hang up out of ignorance and indifference. The supervisors are worse. Do not use this service they will destroy your business Particular toxic is a rude supervisor abroad called Ricardo. He doesn’t care and he lets you know

Complete a utter SCAM company!! They sell your information to everyone they can and it's almost impossible to cancel bc they are a 3rd party billing. Took two weeks to get it canceled and 14 phone calls!!!!
Do not fall for this company!

The Worst Provider for business numbers on the planet will delete your numbers for no reason costing you thousands in advertising dollars!!!!!!

Terrible customer service and an even worse phone provider. Save your money and get a phone number from another company. They sell your number and private data to telemarketers. 53 spam calls in 12 days yet I only had 3-4 in the other 10 months I had the service?? And they refuse to cancel the line even when asked to.

*UPDATED*
This review is not based on the actual product, more so fine print after signing up. Please read so it doesn’t happen to you.

I signed up because I wanted a simple phone greeting and then options 1,2,3 etc. Package choices wasn’t clear, so I picked the lowest package (paid full year), it said i needed to upgrade to get the options. So i called support, and they told me if i upgrade it will be effective on the next billing cycle… my billing cycle is a year.. because i paid a full year… if i cancel it will effective on the next billing cycle… which is a year… so, i paid $167 for a product thats useless to me. My number is already being transferred/ported to them, and i cant do anything for ONE YEAR!

*UPDATE*
After calling back and speaking to another rep (last rep wasn’t trained properly and gave me wrong information), he was able to help me with the correct information without upgrading. I can now use the service as i needed. I’ll give 2 stars back, but things aren’t fully clear when signing up.

Pretty sure this is a huge scam. Worst service ever. Don't waste your time or money

Great service! An inexpensive way to have a business number instead of using your personal number for business calls.

Needed landline without the frills at an affordable price. Totally satisfied!

Great product been waiting for photos to be enabled and what a change for the Security Industry, Alot of Clients asked and now they shall receive

Canceling your subscription will take 20-30 minutes and you will have to deal with an online Ai assistant first - then call an 800 number and get bounced around a couple times - then finally you get a human (a nice human) who offers two other options. 30 minutes is unacceptable for a business owner. Waste of time - should be automated (especially since this is a tech company). Service was fine, but this experience is not. I will never use Grasshopper or any of their other services again. And I will actively, loudly share this unacceptable experience with other business owners so they can avoid Grasshopper. Do better. Automate it. Full stop.

Plan are unclear, basic settings are difficult to find and update, and support is only available by phone call.