Grattan Online Reviews 2,677

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding them to be good value and well-made. Many appreciate the wide selection of items available, from fashion to home goods, and find the ordering process easy and efficient. The service is frequently highlighted as excellent, with many people noting prompt deliveries and helpful interactions. However, some customers also noted issues with the delivery service, particularly concerning the courier Evri, citing lost parcels, delayed deliveries, and poor communication. A few other people also felt that the delivery details provided were sometimes inaccurate, causing confusion.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise prompt and fast deliveries,... See more

Product

Reviewers mention positive feedback about product quality and variety. Customers consistently praise the good... See more

Order

Users describe ambiguous interactions with order. While many customers find the ordering process easy and... See more

Quality

People report positive experiences with quality. Customers consistently praise the good quality of items,... See more

Service

Consumers generally find the service to be positive, with many praising its efficiency and reliability.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 3 similar tops for choice. First two arrived separately within a couple of days but still await the third. In the past my order of 2 or 3 items would all arrive in one parcel but it seems each... See more

Rated 4 out of 5 stars

To be honest you have to put in certain works online to get what your looking for and sometimes it doesn't work and you end up scrolling through loads of pages or just get fed up and say no I'll look... See more

Rated 4 out of 5 stars

This company is good but the only thing that lets them down is the company that's deliving the parcels and that's evri worse delivery company in the world lost 3 of or parcels in a week. Then send my... See more

Rated 4 out of 5 stars

After many years shopping with Grattan I had a strange split delivery, it was noted on the delivery note and on my account as 2 items in 1 parcel. As I only received 1 item I called customer service.... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Grattan - its more personal. Womens, mens and childrens designer fashion, clothing and accessories plus house & garden, electricals, sports & outdoors and gifts. New fashion ranges online now


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

've been wit

I've been with Grattan for nearly 50 years. They always have a great choice and top quality items. Always there to answer any queries and customer service are so helpful. I'd recommend them all the time.

23 March 2025
Unprompted review
Rated 5 out of 5 stars

Good selection of Brands and…

Good selection of Brands and products.Frequently send me discount codes.Fast delivery of goods by courier.Have been with Grattan for over 20 years so that speaks for itself.
Highly recommended.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

I have shopped with Grattan for many…

I have shopped with Grattan for many years and have always found their customer service to be excellent, returning is easy, and refunds are given quickly. Any issues that cannot be solved online are always dealt with professionally over the telephone with one of their advisors. I would highly recommend Grattan to anyone who is looking to open an account.

7 March 2025
Unprompted review
Rated 1 out of 5 stars

I have had nothing but negative reviews…

I have had nothing but negative reviews to make regarding this Grattan business. They have taken from me Money that they failed to refund due to an order being cancelled and not sent. Despite numerous emails letters to head office I have NOT received one single response or my postage refund that is in accordance with the T & Cs of Grattan.
Terrible disgusting service.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

I have shopped with Grattan since 1982

I have shopped with Grattan since 1982, when we used to receive a large catalogue, now of course online. And I have alway had a positive experience. So easy to order and return items. Usually clothing and occasionally for the home, bedding etc. Very happy customer and will continue to order from Grattan.

22 February 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer For Many Years

I have been with Grattan for nearly 50years. In the days before the internet. I have always enjoyed the good range of products. I do use it mainly for fashion. I did have the odd wrong product sent in past years but the online shopping has been a positive experience.

20 February 2025
Unprompted review

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