Ok , this wasn't a Nikon product as such , rather a David Busch Nikon D4/D4s Guide . found a copy that was VERY reasonably priced at Grays of Westminster - I phoned to confirm they'd received paym... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first purchase from Gray”s and it certainly wasn’t huge/costly. But the service level and follow up to a query were excellent. Now, if the service is like that for relatively low cost items, it mus... See more
Company replied
Exceptional service from Nikon experts. I have bought from Grays for the past 20yrs and every time is truly wonderful. New equipment has been at competitive prices and some recent 2nd hand purchases w... See more
Company replied
I've been dealing with Grays for so long that I've come to regard them as friends. I can't get into London these days so everything is done by email or phone, and I am utterly confident in their servi... See more
Company replied
Company details
- #12 of 39 best companies in Camera shop
Written by the company
Grays of Westminster, the multi-award-winning Nikon-only shop, was founded forty years ago by Gray Levett with the idea of creating a world-class camera store, offering a service that was second to none. It is superbly located in a quiet area of central London, a few minutes walk from Victoria Railway Station; the Houses of Parliament, Buckingham Palace, the Tate Britain, River Thames and Knightsbridge are all within easy reach. Grays of Westminster is not simply a famous Nikon camera shop; it is to many photographers around the world an institution. It can trace back its beginnings from a modest mail order company to its present, highly-respected position in the photographic industry. Grays of Westminster, became the first camera shop in the world to be granted a Coat of Arms. Mr. Robert Noel, Norroy and Ulster King of Arms of Her Majesty's College of Arms, presented the Coat of Arms to Grays of Westminster 29th October 2014.
Contact info
40 Churton Street, Pimlico, SW1V 2LP, London, United Kingdom
- 020 7828 4925
- info@graysofwestminster.co.uk
- www.graysofwestminster.co.uk
4.9
Excellent
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grays of Westminster always give…
Grays of Westminster always give exceptional service, I would not buy from anywhere else.
14 December 2025
Reply from Grays of Westminster
Ian, thank you so much for your generous review - you are very kind. We greatly appreciate it.
Shop with Confidence at Grays- The only place for Nikon
Shopping experience with Grays is always great. All the staff couldnt be more helpful. Shop here with confidence. Used kit is always superb condition.
12 December 2025
The Camera (Nikon D3s) was delivered in…
The Camera (Nikon D3s) was delivered in great condition as described on the website. The battery developed a problem which was replaced within 24 Hours and now I am enjoying getting to know the camera and of course using it, so thank you very much
11 December 2025
Reply from Grays of Westminster
Alan, thank you very much for your kind review. It is much appreciated. I am delighted that you are happy with your purchase.
I bought a d810 from Greys of…
I bought a d810 from Greys of Westminster. Really good service with Daniel Cruz organising for me to collect the camera from the shop when I needed to. Steve Lamb assisted me on the day with checking the camera over and sourcing a back up battery and a SD card. Great service and a helpful and friendly team. I will be back in the new year for a lens (or two) I have my eye on.
2 December 2025
Reply from Grays of Westminster
Colin, thank you very much for your kind review. I am delighted that you are happy with the service you received from Daniel and Steve. Your words of praise are much appreciated. We look for to seeing you in the New Year...
Excellent services all together.
5 December 2025
Reply from Grays of Westminster
Thank you very much Stephen.
Reply from Grays of Westminster
Thank you very much for your kind words of praise. It is much appreciated.
The items I ordered arrived on time
The items I ordered arrived on time, on the day they said it would and without any fuss.
28 November 2025
Reply from Grays of Westminster
Thank you very much for your kind review.
Reply from Grays of Westminster
Thank you very much Simon. It is much appreciated. Dinosaurs are great!
Always professional with helpful
Always professional with helpful, knowledgeable staff and a wonderful place to shop.
3 November 2025
Reply from Grays of Westminster
Thank you very much Robert for your kind tribute. It is an honour to be able to serve you with your photographic requirements.
Very fast delivery of my order and well…
Very fast delivery of my order and well packaged.
Would happily purchase from again. Many thanks.
27 October 2025
Reply from Grays of Westminster
Thank you very much for your kind compliment. It is greatly appreciated.
I always receive the service we would…
I always receive the service we would all expect from Grays.
14 October 2025
Reply from Grays of Westminster
Paul, thank you so much for your kind accolade. It is a privilege to look after your photographic needs.
Arrived quickly
Arrived quickly. Been looking for eyepieces for ages, everyone seems to steal them from camera bodies.
6 October 2025
Reply from Grays of Westminster
Thank you very much for your warm review.
Great Nikon Showroom
Great customer service and advice. Truly the go to place for all things Nikon.
26 September 2025
Reply from Grays of Westminster
Bill, thank you very much for your kind comments.
It is never a dream
What an absolute and continuing pleasure, doing business with Grays of Westminster.
I am a dedicated Nikon user and Grays was and is my only go-to seller for my Nikon Products.
I even get personal replies when I write to the shop or Gray, himself.
Pimlico is my prime!
30 September 2025
Reply from Grays of Westminster
Thank you Basil for your very warm review. It continues to be an honour to look after your Nikon needs and I want to say a personal thank you for your continuing patronage of Grays of Westminster.
Reserved online collected from store
Reserved online collected from store. Great website and personal service at the store. Followed up later by email to check all was well.
19 September 2025
Reply from Grays of Westminster
Thank you very much for your kind accolade. We are delighted to have been of service.
Excellent Service
Goods ordered on a Sunday received on Wednesday exactly as described Highly recommend
22 September 2025
Reply from Grays of Westminster
Horace, thank you vry much for your kind words of praise. We are delighted that we have been of service to you.
Reply from Grays of Westminster
Andrew, thank you very much for your kind tribute. It is much appreciated.
Great Customer Service
Great Camera, Good Price, Great Customer Service, Fast Delivery.
What's not to like?
8 September 2025
Reply from Grays of Westminster
Thank you very much for your kind tribute. It is much appreciated by us all.
First Class service
From enquiry stage through to close of sale my transaction was handled professionally at all times. Product arrived promptly and well packaged.
Thank you
RM
2 September 2025
Reply from Grays of Westminster
Thank you RM for your warm tribute. We are delighed that we could be of service to you.
Reply from Grays of Westminster
Thank you very much for your kind review. It is greatly appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.