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Rated 5 out of 5 stars

I ordered my items at 3pm on Monday and received them at 2 pm today (Tuesday) . Well packaged, fantastic service, ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

Very helpful and approachable staff. Gave good advice and showed me a few options for hiking boots. Ended up buying the boots from their online store but on delivery I noticed a manufacturing defect w... See more

Company replied

Rated 4 out of 5 stars

Received a present of a Tilley hat purchased online. Unfortunately the wrong size. Went into Georges St shop to change. Very helpful assistant (Laura) looked after me, gave me store credit on a gif... See more

Rated 5 out of 5 stars

I got excellent advice on hiking boots in the South Great George's Street shop from a very knowledgeable sales assistant. He went through lots of boots with me, when we decided on the most suitable... See more

Company replied

Company details

  1. Outdoor clothing and equipment shop
  2. Activewear shop
  3. Bags and luggage shop
  4. Camping Shop
  5. Outdoor sports shop
  6. Running Shop

Written by the company

Founded in 1976, the shop is currently owned and managed by Ken Costigan and Derek Moody. It's as 100% Irish now as it was guaranteed Irish back then. Since our inception as the Great Outdoors, we have welcomed many adventurers through our doors. People venturing off to the North Pole, Everest and other hard to reach places have all stocked up here before setting off. Others diving in the Red Sea or the Glacial Fjords of Iceland have been equipped through ourselves. Students on J1 visas or Australian work permits have all been looked after before heading off on their travels. No matter how big your adventure, it's still your adventure and we have always strived to make that adventure the best possible one. We hope that anyone who enjoys "the Outdoor Life" will find much to interest them both in our shop and on our site. We have built our reputation on our great brand ranges and the experienced and qualified staff that we employ. All of the staff are outdoors' people and have as much interest in adventure as our customers do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service.

Ordered something at 2pm, delivered at 11am the next day. Go great advice on the phone also.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was very fast and I’m very…

Delivery was very fast and I’m very happy with the items I ordered. Everything arrived as expected. I would definitely recommend this shop.

7 February 2026
Unprompted review
Great Outdoors logo

Reply from Great Outdoors

Thanks for the review Zoe, it's very much appreciated.

Kind regards,

Paul O'Neill,
E-commerce Manager,
Great Outdoors.

Rated 5 out of 5 stars

The whole online process was seamless…

The whole online process was seamless and far exceeded my expectations. I ordered my items at 5 in the evening and they were delivered before lunchtime the next day. Amazing service.

21 January 2026
Unprompted review
Great Outdoors logo

Reply from Great Outdoors

Cheers Deirdre, we love it when a plan comes together. Bus seriously, we do try to give this service to everyone, by and far, we do but it's so much more satisfying when customers like your good self let us know. Much appreciated.

Kind regards,

Paul O'Neill,
E-commerce manager.

Rated 5 out of 5 stars

Competitive price and timely delivery…

Competitive price and timely delivery of a quality product

7 January 2026
Unprompted review
Great Outdoors logo

Reply from Great Outdoors

Cheers Brendan, we love to get positive feedback. We work very hard to get things right and it's always great to hear when it all goes to plan.

Kind regards,

Paul O'Neill,
E-commerce manager,
Great Outdoors.

Rated 5 out of 5 stars

Fast reliable service

Fast reliable service - ordered yesterday morning and it was delivered this morning. Terrific service!

13 December 2025
Unprompted review
Great Outdoors logo

Reply from Great Outdoors

Glad to hear that we impressed you, that's our aim with every order and interaction.

The 5 stars are very much appreciated.

Kind regards,

Paul O'Neill,
E-commerce Manager,
Great Outdoors.

Rated 1 out of 5 stars

Package arrived but you would be better…

Package arrived but you would be better off with another delivery company. In the middle of a storm we have in Wicklow just now, he left the package in the rain 50 meters from the front door . There were lights on in the house, so he must have seen there was someone in. By the time I spotted that it was left beyond the house, it was wet through to the boots! The boots look fine, but the delivery crowd are useless.

5 December 2025
Unprompted review
Great Outdoors logo

Reply from Great Outdoors

Thanks for the feedback Kevin and we're sorry to hear of your experience with the shipping company that we use. We will follow up with them directly and send them your feedback. If you would like to follow up with any more details regarding the issue, we can be reached through our normal email address and contact number. We hope that you enjoy the item that you have bought from us and this will not impede you shopping again with us in the future.

Kind regards,

Paul O'Neill,
E-commerce Manager,
Great Outdoors

Rated 5 out of 5 stars

Great Irish website!

Great Irish website!! I ordered on a Friday morning and it arrived on Saturday, I was so happy with the service

21 November 2025
Unprompted review
Great Outdoors logo

Reply from Great Outdoors

Thank you for your feedback and we're glad that the expectations were met, we love it when a plan comes together!

Kind regards,

Great Outdoors Online Sales Team.

Rated 5 out of 5 stars

Awesome service as usual

Awesome service as usual.
Delivered quickly and on time.
Cheaper than Amazon for the stuff I got.
Knowledgeable staff who know there stuff inside and out.

11 November 2025
Unprompted review
Great Outdoors logo

Reply from Great Outdoors

Good to hear that great feedback John, very much appreciated.

Kind regards,

Great Outdoors Online Sales Team.

Rated 5 out of 5 stars

Great Value for money

Great Value for money

23 October 2025
Unprompted review
Great Outdoors logo

Reply from Great Outdoors

Cheers Brooke, thanks for taking the time to leave such a nice rating.

Kind regards,

Great Outdoors Online Sales Team.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, ordered a pair of north face hiking boots , they were perfect , even got them on sale cheaper than the north face website, website also really easy use

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Needed a new pair of Hokas

I can’t go into town at the moment so I had a look online and found a pair of Hokas that I like in The Great Outdoors. I put my order in yesterday and my Hokas arrived this morning. Thank you so much for a prompt efficient service . I love my new Hokas 💛

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Sun Hat needed in 66.5cm size

I needed a sun hat in a size that is extremely difficult to source (Tilley size 8+). The Great Outdoors gave excellent customer service after I initially cancelled the order.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

The best Karen!

Had to get a load of things fast and cheap for a multi day hike. Dublin shop is 10/10 and had great help from Karen who was brilliant. Thank you!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Fast efficient service

Fast efficient service. I only ordered my Tilley hat on Sunday and it was delivered before 2pm Tuesday. Very impressive. I love the hat. It’s a perfect fit. Thank you very much!

25 May 2025
Unprompted review

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