Greenback Expat Tax Services Reviews 

1,664
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their high competence, knowledge, and professionalism, often simplifying complex tax matters and providing clear explanations. Many highlight the exceptional service quality, noting advisors are responsive, thorough, and efficient, which significantly reduces stress and encourages continued use. However, some customers noted issues with delayed actions, lack of clarity, and unanswered questions, leading to unnecessary stress. A few also reported a decline in customer service quality.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, clarity, and... See more

User experience

Customers had positive experiences with user experience, consistently describing the process as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can’t say enough good things about Jorge Diaz. He’s been an incredible accountant to work with and has made things that once felt complicated feel simple and manageable. He’s always super quic... See more

Rated 5 out of 5 stars

I've worked with Marina at GBTS for a decade and she's always been super! She asks the right questions, provides great advice, reminds me of upcoming deadlines, and turns around my return quickly. Hav... See more

Rated 5 out of 5 stars

The process was smooth, other than the questionnaire which did my head in. It asks for numbers that are included in the tax documents provided, I didnt see why I had to cherry pick information from d... See more

Rated 5 out of 5 stars

Always pleased with how easy otherwise complicated tax topics & tasks become when I work with my advisor, John R. A true professional in his field. I rest well knowing I have a knowledgeable & trust... See more


Company details

  1. Tax advisor
  2. Financial advisor

Information provided by various external sources

Greenback makes life better for Americans living abroad and aims to take away the anxiety and hassle of helping US expats become and stay compliant with their US taxes while overseas. Greenback understands that filing US taxes while living abroad can be daunting and Greenback was founded on the belief that it doesn’t have to be this way. Greenback is proud of helping people navigate a ridiculously complex system in a way that makes sense for their individual situation. While it may sound impossible, Greenback makes the process of filing US expat taxes a hassle-free one — a necessary step as part of an expat’s amazing adventure abroad.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,664)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Greenback Expat Tax Services is the "Total Package"

Outstanding and professional service in all areas from tax preparation to follow-up customer service to connecting with one of their Certified Acceptance Agents to apply for a Individual Taxpayer Identification Number. What can I say? Bravo and thank you so much for taking care of all my tax needs.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

My tax preparer Padma is amazing

My tax preparer for the last several years Padma Gunupati is amazing. I never have any issues and my taxes are always done in a timely matter. Padma makes everything go smoothly and answers all my questions immediately. We will continue working with Padma as long as we can.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Greenback is amazing

Greenback is amazing! I've been using them for the past 5 years and have had impeccable experience. Makes my life so much easier because few people know how to actually do expat taxes the right way.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I've been working with Greenback for a couple of years now. Our accountant, Nisha, has done a great job. Easy to follow explanations to questions asked and prompt communication. This year's process was a breeze!

19 March 2025
Unprompted review
Rated 4 out of 5 stars

The accountant was great

The accountant was great; it was my third year of working with her so I had a sense of trust. She is a good communicator, always following up with me via email and letting me know where things stand. She is also very thorough, noticing a detail I had overlooked.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Another good year

I have been working with Greenback for some years now. As always, they (Padma) are always responsive, helpful and thorough. Thank you again.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Great support in filing FBARs

Greenback helped me filing FBARs. I was very pleased with the professional support I received from the accountant. Very responsive, quick understanding of my situation. I can certainly recommend them!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

3 Seasons and going strong

I have been with my accountant or three seasons. She has helped me learn what to provide to her so she can prepare my taxes with confidence.
My Greenback accountant is always responsive via email. I appreciate the ability to contact her anytime and get an answer within a day or so.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

When my expat accountant retired

When my expat accountant retired, I was on the lookout for a replacement. Greenback came recommended in my expat circles and did not disappoint. I was assigned an account rep who stayed in touch and walked me through the process. Uploading my documents to the website was actually a lot easier than the old-fashioned way. The process was quick, painless, cost effective and I could see that everything was done with a lot of knowledge and thought.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Smooth process for filing US tax return

Greenback Expat Tax Services provided a straightforward and smooth tax filing experience with expert assistance throughout. Will plan to use this service again in the future, thank you!

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Skillful accountant, easy online system

I have used Greenback on and off for many years now. They make the whole process of expat tax filing very easy. This year, I worked with Jorge for the second time. He is extremely organized, responsive and able to answer my questions, even when I am not sure I have phrased them correctly! The online system is very easy to use and the cost is reasonable. I've recommended Greenback to expat friends and family too.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Fast and easy

Fast and easy! I worked with Padma and found the whole process to be so easy. From start to finish, it took less than a week to do my taxes and could have been faster if I had responded quicker. Padma responded to all of my questions often within minutes (which is truly above and beyond any expectation I have ever had).

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Tax Assistance by Padma Gunupati – Fast, Accurate, and Reliable!

Padma Gunupati assisted me with my tax filings, and her expertise was invaluable. Greenback Tax is an excellent platform for anyone struggling to understand tax-related issues. Their team is highly responsive and exceptionally accurate. I truly appreciate Padma Gunupati's efficiency—despite my late submission, she handled everything with incredible speed, like jet speed! Thank you so much Padma Gunupati and Greenback Tax

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Working with Greenback has been a great experience, as our tax preparer Anil has helped us to understand the specifics of our taxes. We moved to UK upon retirement, and this year started getting UK pensions as well as our US income, and were uncertain how to handle. Anil helped clarify and we ended up owing much less US tax than expected. Communications are clear and appropriately timed. The few videos we've watched have been very helpful. Overall, an excellent experience and we'll continue to use them.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Quick and great service

This was the best experience I've had filing taxes in a long time. The process and my assigned accountant left me feeling very confident that my taxes were done correctly. Any delay in processing the return were caused by me, not by the assigned accountant.

18 February 2025
Unprompted review
Greenback Expat Tax Services logo

Reply from Greenback Expat Tax Services

Hi Nansje,

We're so glad to hear you had a great experience with us! It means a lot to us that you felt confident in our process and your accountant. We understand things can get hectic, but we appreciate that you still managed to provide the required information to complete your tax return filing.

We're always working to make tax filing easier and more stress-free for our clients. Thanks again for choosing us, and we look forward to helping you with your taxes next year!


Best regards,
The Greenback Team

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