Greenbank Hotel Reviews 7

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hotel
  2. Business hotel
  3. Restaurant

Information provided by various external sources

Hotel with harbourside restaurant describes the rooms and facilities and offers testimonials. Includes tariff and late availability page with occasional special offers..


Contact info

4.2

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing 👏

Have been here several times with my partner once for an afternoon tea and again for Sunday lunch, cannot fault anything and will be returning. The service was amazing, food was lovely and we felt welcome. Only downside was wine was so expensive though didn't ruin our visits.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

A wonderful experience at this hotel.

A wonderful experience at this hotel.We spent our wedding Anniversary here in a beautiful Harbour view room.Spacious and spotlessly clean.The staff were all friendly and couldn’t do enough for us to ensure we enjoyed our stay.The dinner and breakfast menu had lots of choice and were excellent.
Great value and we will stay here again when we can

30 November 2025
Unprompted review
Rated 5 out of 5 stars

We spent one night at The Greenbank…

We spent one night at The Greenbank Hotel mid October. We had a slight problem with our room caused by a pipe leak from the above room. We were moved immediately and upgraded. The room we were upgraded to was superb with stunning views of The River Fal. Breakfast was waiter service and we could not fault it, absolutely delicious. Staff, ambience, comfort we could not fault.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

We always love The Greenbank

We always love The Greenbank - it is stylish, the food a treat and the location awesome. And the staff are AKWAYS lovely. The lunch offer a little less swanky feeling than previously so would happy pay a bit more to keep it feeling as special as it used to, but I understand times are hard. Ooh and I’d love the dog to be allowed in!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Lovely hotel

Lovely hotel, large room, spotlessly clean, staff are wonderful. Food is amazing. Absolutely outstanding!

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Enjoyed a great mini break at the…

Enjoyed a great mini break at the Greenbank Hotel highly recommend this hotel we stayed in a harbour room very clean and comfortable enjoyed dinner in the restaurant which was excellent staff friendly and professional breakfast the following morning very good plenty to choose from on the menu will look forward to another visit .

31 January 2024
Unprompted review
Rated 2 out of 5 stars

Greenbank Hotel Falmouth food menu disappointed

I last visited this hotel in about 6 years ago and I gave it a good review. Unfortunately this time it wasn't so good. We booked for a 3 night break in a family room with a harbour view which was fine. All the staff were pleasant and well trained.

The location of the hotel is quite special but we were quite disappointed in the restaurant this time.
We paid for dinner on all three nights at a cost of £40 per head and we were informed we could order food to the value of £45
The same menu card was presented each evening with minimal change. All the items on the menu were individually priced even down to bread. No offer of bread on the table. The meat offer was invariably beef or chicken. Fish catch of the day was offered and other fish dishes like scallops and mussels were also offered No pork, lamb or duck.
Chips were offered with many of the meals and new potatoes, but no dauphinoise or roast potatoes on our visit. Formica tables, no tablecloths not fine dining in my opinion . The whole experience felt like the hotel management were economising on the dining experience .
Call me traditional but I dislike intensely the idea that side dishes starters and sweets are not included in the cost to form a wholesome meal. On the 1st night we overspent our allowance on food by £41, that was 4 small glasses of wine, about 6 slices of sourdough bread , a panacotta sweet and a chocolate tart sweet. I expect to pay for wine but not starters and sweets.
I also had a stomach upset after eating fish on the last night. It was not the best holiday break costing over £1000 we have experienced.

22 September 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look