Ordered 2 BT smart hub compatible phones for my elderly relative. The charging cable had come away from the plug/adaptor for her phone so was irreparably damaged. Checked around and new cable/adaptor... See more
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Review summary
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Bought the wrong phones from Greenbox originally but they were so helpful via email. Ordered the correct ones and got refund on returned ones within a couple of days. Communication via email almost im... See more
Company replied
I purchased a Samsung Odessy monitor from here. Listed as refurbished but honestly.... it's brand new. Great condition. FANTASTIC price and delivery. Literally next day. Efficient service. Thanks you... See more
Company replied
Spotless, brand new phones which work perfectly. Quite easy to use with volume controls and answer machine. Delivery very accurate and fairly speedy. Excellent price, excellent phones with excellent... See more
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Company details
- #100 of 188 best companies in Electronics store
Written by the company
Need a new phone, device or appliance for the home? Tired of those dead spots in the house while trying to connect to the internet? Why not try one of our 'Renewed' products, not only will you receive an “As New” product but you will also save on money & help the fragile planet with our great money saving deals we have to offer. All of which come with a 12-month warranty for peace of mind.
Contact info
Unit 1 North Industrial Estate, BN9 0HE, Newhaven, United Kingdom
- 01273329449
- shop@greenboxshop.co.uk
- www.greenboxshop.co.uk
4.7
Excellent
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from greenboxshop.co.uk
Thank you for your positive review, it is appreciated :)
Reply from greenboxshop.co.uk
Thank you for your positive review, it is appreciated :)
BT digital phone system
Very pleased with the service. Only problem was with the order was out of the three phones 2 were latest generation and the last one was an older style.
13 June 2025
Reply from greenboxshop.co.uk
Thank you for your review, it is appreciated :)
I ordered the wrong phone (completely…
I ordered the wrong phone (completely my own mistake) and returned it but it has so far never arrived back to Green Box. My e mails and calls following it up were answered by a nice human who was helpful and efficient. After a week or so waiting for it to be received back for an exchange, I was offered the phone I wanted free of charge. It was sent out to me the next day. I am thrilled that there are still businesses like this. They are mostly small ones who have still customer service skills and who care about their reputation. I cannot recommend Green Box more highly. Thankyou.
9 May 2025
Reply from greenboxshop.co.uk
Thank you for your positive review, it is appreciated :)
Greenbox Top Notch
Excellent prices, ordered 1 phone to see how ‘used’ quality actually was and I was not disappointed, immediately ordered another phone for the kitchen. Really good company to deal with both orders arrived within 3 days. 👍👍👍
13 June 2025
Reply from greenboxshop.co.uk
Thank you for your positive review, it is appreciated :)
A very pleased new customer
Very prompt service. Also updated on delivery times. Delivery swift and effortless. I had to return an order because I had made a mistake with the model of phone. The refund was back into my account almost the next day. I am very pleased with greenboxshop.
20 June 2025
Reply from greenboxshop.co.uk
Thank you for your positive review, it is appreciated :)
Reply from greenboxshop.co.uk
Thank you for your positive review, it is appreciated :)
Great price,quality and delivery service
10 June 2025
Reply from greenboxshop.co.uk
Thank you for your positive review, it is appreciated :)
at first .not everything arrived.when i…
at first .not everything arrived.when i told them they very quickly put it right. ii got the remainder within days.
2 June 2025
Reply from greenboxshop.co.uk
Thank you for your positive review, it is appreciated :)
Good service
9 June 2025
Reply from greenboxshop.co.uk
Thank you for your positive review, it is appreciated :)
I want to return product
I want to return product,
And I have rang them 3 days running and left a message as it tells you to, and nobody has rang me back, not a happy person
2 June 2025
Reply from greenboxshop.co.uk
Please request a return via website messaging as we are unable to offer telephone support
Really happy with the product
Really happy with the product, price and service. Would very likely use green box shop.co.uk again!
Highly recommend
29 May 2025
Reply from greenboxshop.co.uk
Thank you :)
Reply from greenboxshop.co.uk
Thank you for your positive feedback :)
First delivery
First delivery, Kept me informed of shipment, listened how I wished, and where I wanted delivery left.
Very good service. Thank you.
5 June 2025
Reply from greenboxshop.co.uk
Thank you for your positive feedback :)
Reply from greenboxshop.co.uk
Thank you for your 5 star review.
Reply from greenboxshop.co.uk
Thank you :)
Night vision mode doesn’t work on our…
Night vision mode doesn’t work on our baby monitor. Therefore useless at nighttime
12 May 2025
Reply from greenboxshop.co.uk
So sorry you are experiencing difficulty with night vision, here is some troubleshooting fixes. Ensure your “Night Vision” feature is enabled on the parent unit.
Double-check if the “Brightness” feature is increased sufficiently.
Eliminate all of the light sources in your little one’s room and test.
Conduct a power cycle on both the baby monitor and the camera.
Restore the VTech parent unit to factory default settings and test.
Reply from greenboxshop.co.uk
Royal Mail Tracking confirms that your order was delivered 'Your item was delivered to your Safeplace on 31-05-2025.'
All working perfectly........
Bought a Digital Voice phone adapter and a quad phone. Both received in excellent condition (looked like brand new). Website wiorked very well, no problems. delivery was vey quick and items well packaged.
All working perfectly.
12 May 2025
Reply from greenboxshop.co.uk
Thank you for sharing your positive experience with GreenBox Shop
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