greenboxshop.co.uk Reviews 

333
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. People frequently point out the smooth and efficient website ordering process combined with exceptionally helpful and patient customer support. Customers regularly praise the outstanding value and affordable prices offered on fully functional refurbished tech items that look completely brand new. Many consumers note that delivery services are remarkably fast and reliable, ensuring that all ordered products arrive safely in secure packaging. However, some people mentioned minor technical difficulties, such as trouble connecting devices to the digital hub or experiencing unexpected signal limitations. A few reviewers also experienced occasional delivery delays or tracking frustrations when parcels took longer than expected to reach their destination.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive in perfect... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting very reasonable rates and great... See more

Service

Clients share positive opinions on service, highlighting fast and efficient experiences from start to finish.... See more

Order

Customers had positive experiences with order, highlighting the straightforward and clear website ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered set of 3 phones unfortunatly 1 was faulty and for the 1st time found a web site that simple to use my comments were answered without delay and a phone is on its way.Wish every suppliers system... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 BT smart hub compatible phones for my elderly relative. The charging cable had come away from the plug/adaptor for her phone so was irreparably damaged. Checked around and new cable/adaptor... See more

Rated 5 out of 5 stars

Bought the wrong phones from Greenbox originally but they were so helpful via email. Ordered the correct ones and got refund on returned ones within a couple of days. Communication via email almost im... See more

Company replied

Rated 5 out of 5 stars

I purchased a Samsung Odessy monitor from here. Listed as refurbished but honestly.... it's brand new. Great condition. FANTASTIC price and delivery. Literally next day. Efficient service. Thanks you... See more

Company replied


Company details

  1. #101 of 189 best companies in Electronics store

Written by the company

Need a new phone, device or appliance for the home? Tired of those dead spots in the house while trying to connect to the internet? Why not try one of our 'Renewed' products, not only will you receive an “As New” product but you will also save on money & help the fragile planet with our great money saving deals we have to offer. All of which come with a 12-month warranty for peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

333 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(333)

160 reviews in the last 12 months

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Rated 3 out of 5 stars

I pluued it in

I pluued it in. The lights flash but I still do noy know what it does. It seems to me the router and the hub are now the same thibg but where is the improvement. Cpuld you xplan. The instructions don't.
David Booth.

24 September 2025
greenboxshop.co.uk logo

Reply from greenboxshop.co.uk

A EE Digital Voice Adapter lets you use your existing landline phone with EE’s Digital Voice service, which runs over broadband instead of traditional phone lines. It connects wirelessly to your EE Smart Hub, allowing you to make and receive calls on your old handset without needing to plug it into the hub

Rated 5 out of 5 stars

Samsung M5 27

Purchased a Samsung tv at a really good price almost thought it was to good to be true. However it arrived next day and it is brilliant.
I highly recommend this company to anyone. FIVESTARS ⭐️⭐️⭐️⭐️⭐️

10 September 2025
Rated 5 out of 5 stars

Two phones for the price of one

Ordered 2 BT smart hub compatible phones for my elderly relative. The charging cable had come away from the plug/adaptor for her phone so was irreparably damaged. Checked around and new cable/adaptor £18 or new phone £35 whereas 2 unused phones from Green Box Shop £38 !
They came in 3 working days and were, as near as makes no difference, brand new in original packaging. I had both installed and connected, software downloaded and working in about 20 mins and she now has two top phones for the price of one. One in her lounge to replace the old one, and now one in her bedroom. She’s over the moon. Excellent !!

8 September 2025
Rated 5 out of 5 stars

Works great

Works great. Fast delivery

29 August 2025
greenboxshop.co.uk logo

Reply from greenboxshop.co.uk

Great review, thanks :)

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and communication - they resent the package that had been mistakenly returned to them, and didn't charge me which was very kind. The product is of high quality, it's as good as new. The item came in the original box with all the necessary accessories and instructions. I got it up and running in a couple of minutes and it is working well. I would buy from this retailer again, great to support a company that's refurbishing products.

29 July 2025
greenboxshop.co.uk logo

Reply from greenboxshop.co.uk

Thank you for sharing your positive experience, it's appreciated.

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