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3.4
4 reviews
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The grates arrived in excellent time and they were exactly as pictured and just what I needed. A great replacement for the old ones. Ordering was easy and product was as described. I would highly recommend this seller for future purchases and to new customers. Thanks for great service!
I ordered parts for my gas grill and that experience went well. Not so recently, I ordered a cover for my smoker that was indicated as "In Stock" and didn't receive it. Credit card was charged. 7 months later, I emailed customer service and was told that they would have it to me in "2-3 weeks". That was 4 months ago. (I know, I'm very patient.) I've emailed again, but am asking for a refund. Maybe their source for grill covers is not a good one.
I was looking for a replacement thermometer for my gas grill. There were plenty of them available. The problem was that all of the other sellers were not giving good descriptions of the size. I knew what size I needed for my grill and Grill Parts America had the size listed in the description perfectly. It was what I wanted and it was in stock and it shipped quickly. I'm super happy.
I placed an order on March 24th 2026 for a Grill Cover that their website showed "IN STOCK". They immediately charged my credit card and informed me that they were out of stock of the item I ordered but they were expecting a shipment within 2 weeks. Emails went back and forth telling me that they were still waiting on a shipment (their website still showed "IN STOCK". At my request they have canceled my order and said my credit card should be credited within 3 to 5 business days. Today the website still showes "IN STOCK". Think twice before ordering from this company.
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