Grind Reviews 

12,988
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,544 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and delicious taste of the coffee, appreciating the wide variety of blends and flavors available. Many highlight prompt delivery, good packaging, and the appealing design and quality of products like coffee machines and tote bags. People frequently commend the customer service for being exceptional, responsive, and helpful in quickly resolving queries. However, some customers experienced issues with coffee pods, noting they sometimes block or leak, creating mess or not functioning correctly. A few also reported problems with coffee machines being faulty or breaking prematurely. Additionally, some reviewers mentioned delays in delivery, slow customer service responses for specific orders, or that certain coffee flavors did not meet taste expectations.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with the coffee's... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent taste and consistent... See more

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of their... See more

Order

Customers had ambiguous experiences with order, with many praising the quick and easy ordering process and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting their helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more

Company replied

Rated 5 out of 5 stars

Quick order and delivery process. Machine look really good and sleek in the kitchen. The milk attachment is very good. The mechanism can feel clunky with other pods but works absolutely fine with Grin... See more

Rated 5 out of 5 stars

Grind is great coffee but their packaging came apart and 1 tin was lost in transit, so we initially gave a 3 star review. However, Grind's response was excellent and within a few days we received a re... See more

Company replied

Rated 5 out of 5 stars

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more


Company details

  1. #46 of 55 best companies in Coffee store
  2. #35 of 37 best companies in Coffee machine supplier
  3. #56 of 61 best companies in Coffee Roasters
  4. #37 of 45 best companies in Coffee shop
  5. #2 of 2 best companies in Coffee stand
  6. #44 of 50 best companies in Coffee wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13k reviews

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4.1

All reviews

(12,988)

1,501 reviews in the last 12 months

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Rated 5 out of 5 stars

Delicious oat iced coffee

Delicious oat iced coffee. I have tried a few different brands and this comes out top. Delivery was impressive, ordered one day got the next day. I will be returning for more, thank you.

26 June 2026
Rated 5 out of 5 stars

Great products

I love that Grind uses capsules made from plants - better for our health and the environment. The coffee is tasty and delivery was quick. Very happy!

19 July 2026
Rated 1 out of 5 stars

Poor Experience with Subscription

I've been a customer for a while, and this month I forgot to cancel my subscription. I contacted support before the order was dispatched, explained that I'm moving and already have plenty of coffee, and asked if they could cancel it or offer a goodwill discount. They refused both. Really disappointing customer service and no flexibility at all.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

I received an offer to come back to…

I received an offer to come back to Grind with a 30% discount
No matter how I tried the code came up as invalid
I emailed several times and didn’t receive any response
This isn’t the company I had been used to over the years! Has Grind been bought out ?
So Grind have responded ! I did not and have not received any previous responses to my emails and yes I checked my junk I initially tried to use the voucher to reset a subscription and the voucher was not accepted therefore I remain very dissatisfied

17 July 2026
Grind logo

Reply from Grind

Hey, thanks for leaving a review, and I’m really sorry for any confusion!

We've had a look and can see you've received a response from us on 16/07 and again on 17/07, but apologies if you missed this. This discount code can only be used when purchasing a Grind subscription and not against a one-off order, which is why you might be having difficulty using it.

Hopefully this will help you to redeem the discount when setting up a Grind subscription, but if you have any further questions, please give us a shout.

Best wishes,
The Grind Team

Rated 5 out of 5 stars

Customer service was brillient as had…

Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily poped out back into shape. Will definatily be ordering more

3 April 2026
Rated 4 out of 5 stars

Easy Ordering Process

It was very easy to order 3 flavours of coffee pods. The free tin was also an added bonus. The only disappointment was that I did not enjoy the honey nut limited edition flavour I had not tried before.

8 July 2026
Rated 5 out of 5 stars

Cold Brew IS Better!!

I have acid reflux and I heard cold brew coffee is less acidic, plus I much prefer cold drinks. The cold brew starter set had everything I needed and it is very easy to use. Also, very stylish and the coffee is delicious. Wish I had bought this years ago!

14 July 2026
Rated 2 out of 5 stars

Doesn’t work with my nespresso machine…

Disappointed that these pods don’t work properly with my nespresso citiz machine even though it says online that they’re nespresso compatible. I ordered 4 boxes of house blend and 2 decaf boxes. The decaf pods work well and don’t leave loads of coffee bits in my mug but the house blend I always have issues with. If it’s not leaving loads of coffee bits in my mug, it’s spitting water and coffee bits right out the top of my machine. I’ve tried everything to stop it from happening like flushing and cleaning my machine and pushing the pods down to sit properly in the machine but it keeps happening. The house blend pods look faulty as the paper is off centre on all the pods i’ve purchased but on the decaf pods they’re all centred.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great product - fab coffee

Great product. Delicious coffee but also such a good quality tote bag - which is quite unusual! The service was excellent - the items arrived quickly and customer services couldn’t have been more helpful Thank you.

2 June 2026
Rated 3 out of 5 stars

The parcel was very well packed using…

The parcel was very well packed using recyclable materials, with no unnecessary packaging waste, which I really appreciated.
However, it would be great to receive more updates on the progress of my order, particularly when it has been dispatched. At the moment, I can only see when the order was placed, and then I receive a notification on the day of delivery that it is arriving. I would appreciate an additional update in between to confirm that the parcel has been dispatched and is on its way.

10 July 2026
Grind logo

Reply from Grind

Hi Iva,

Thank you so much for your thoughtful feedback.
We're delighted to hear that you appreciated our recyclable packaging and our efforts to minimise unnecessary waste. It's great to know this made a positive impression.
We also really appreciate your suggestion regarding delivery updates. We understand that receiving a dispatch confirmation would provide greater reassurance between placing your order and the delivery notification. Feedback like yours is invaluable, and we'll be sure to share it with the relevant team as we continue to improve our customer experience.
Thank you again for taking the time to share your experience, and we hope to welcome you back again soon.

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