Groomit Reviews 294

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, experience, and caring approach, often highlighting their ability to make pets feel comfortable. The convenience of mobile grooming is a significant advantage for many, and the booking process is generally described as easy and transparent. Many people are very satisfied with the quality of the grooming, noting that their pets look great and are happy after the service. However, some people were dissatisfied with the service and product quality, reporting issues such as incomplete grooming, pets not being shaved properly, or receiving cuts that were too short or sloppy. There were also instances where groomers arrived late or were no-shows, leading to frustration and inconvenience for some customers. A few other people also felt that the services they paid for were not fully delivered, such as pets not receiving all the promised treatments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising groomers for their professionalism,... See more

Service

People report ambiguous experiences with service. Many customers praise the convenience and quality,... See more

Product

Consumers find the product to be ambiguous. While many appreciate the convenience and the positive experience... See more

Booking process

Users describe ambiguous interactions with the booking process. While many found it quick, easy, and... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers were pleased, stating their pets... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got really lucky when Kimberly was assigned to my “Copper” by Groomit. This was Copper’s first grooming experience and I felt such a huge relief that it appears Copper was very comfortable with Kimb... See more

Rated 5 out of 5 stars

My groomer Alberto always comes on time ,is professional and very knowledgeable about grooming little Bobbie. By offering mobile grooming for me is very helpful as I am my husband's fulltime caregiv... See more

Rated 5 out of 5 stars

My dog got the cutest haircut he's ever had in the two years I've owned him, and despite coming back from groomers in the past acting uncomfortable and anxious, he came out of that grooming van the ha... See more


Company details

  1. Pet shop

Information provided by various external sources

When it comes to dog grooming in New York City, grooming your dog at home with Groomit is your best choice. Our NYC in-home dog grooming service is convenient, safe, thorough, and offers the least amount of stress for your dog when it comes time to sit through another dog haircut! Schedule convenient within the Groomit App


Contact info

4.1

Great

TrustScore 4 out of 5

294 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Groomit provides excellent service

Groomit provides excellent service, the groomer they sent did a wonderful job in grooming my dog. I will be using them again and will recommend groomit to friends and family

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable and Rude Customer Service

I don’t usually leave negative reviews, but Groomit has canceled on me more times than they’ve actually shown up. Cancellations are often last minute — sometimes just hours before — or they’ll change the appointment time after you’ve already booked and paid.

I gave them another try after a year and a half, and the groomer was a complete no-show. When I contacted customer service, they were unhelpful and rude — even telling me “good luck finding another grooming service that meets your expectations.”

All I expected was for someone to show up as scheduled. Groomit is unreliable, unprofessional, and doesn’t respect customers’ time.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Best Groomer Around

Emily is amazing with our dog Cody. He used to be scared to get groomed but now loves seeing Emily at our door. He loves all gentleness and kind treatment. She’s truly someone who cares for dogs and their feelings about getting groomed or cleaned.

21 October 2025
Rated 5 out of 5 stars

Super convenient

Super convenient. They have a lot of groomers available so getting in a last minute appointment is pretty easy. However, it's very pricey compared to what I used to pay for a similar service in TN. Almost double. I do not know how manageable this will be budget-wise.

8 October 2025
Rated 5 out of 5 stars

Ollie’s bath

The groomer was gentle and caring. He had never been bathed by anyone but me and I was concerned about how he would handle it, he was happy so I’m happy. We will definitely be repeat customers.

13 October 2025

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