For items in stock the experience is always stellar. The two stars is because of the many products that are now out of stock and have been for some time with no clear date when they will be restocked.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m glad I found this company, as they sell a wide selection of WaveBuilder products, one of my favourite hair brands. which I always find difficult to locate in my local hair shops, as they frequen... See more
It's so great to find beard product thats caters to people of colour as our hair structure needs extra attention and special ingredients that really work wonders! My beard is so much softer now. Groom... See more
Top quality and hard to find product. Easy purchase experience and delivery time respected. Glad 🙏 that you ship to Switzerland! I use these wave caps for trainings, they will perfectly fit your head... See more
Company details
Written by the company
GroomNoir.com is a premier online destination dedicated to redefining men’s grooming, with a strong focus on the unique needs of Black men. We curate and supply high-quality grooming products—from beard care and skincare to hair essentials—that are tailored to suit diverse textures, tones, and styles. More than just a marketplace, GroomNoir is a community-driven platform that celebrates individuality, culture, and confidence. Our mission is simple: to empower men to look, feel, and live their best by making premium grooming accessible and relatable. We partner with trusted brands and emerging innovators to provide a carefully selected range of products that prioritize quality, effectiveness, and authenticity. Whether it’s nourishing oils, hydrating balms, or styling solutions, every product is chosen with the modern man in mind. At GroomNoir.com, we believe grooming is more than routine—it’s self-expression, self-care, and a statement of pride.
Contact info
London , United Kingdom
- Info@groomnoir.com
- www.groomnoir.com
4.3
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fulfilled purpose, no complaints
Ordered my product, prrocess was user friendly and received my order promptly. Would use again.
7 November 2024
Not received my order/ unresponsive Customer service
Not received my order. Does not respond to mesgs. I have paid for goids that i have not received. Requested a refund. No one has been in touch. Being ignored. Phone no. is always engaged or iff line.
Totally disappointed and untrustworthy with my experience. I would not shop from this business ever! I’ve lost my monies and no goods.
Cheek to ask for my review. But also i can share my true experience for others to beware.
15 September 2024
Reply from GroomNoir
Hello Smita, We have fully refunded your order. After checking the tracking details, we see that the delivery company requested more details about your address multiple times before returning the package. We are sincerely sorry about the not so great first experience.
Thanks
Timi
GroomNoir
Excellent website.
Having had an issue with delivery in the past I must say their customer service is always excellent. 👍
24 September 2024
Product arrived in good time
Product arrived in good time. Was informed about status of my order throughout the process. And appreciated the 10% off for my 1st order!
11 August 2024
it's a good product at a good price…
it's a good product at a good price delivered on time
24 May 2024
Wrong order sent and refuse contact to…
Wrong order sent and refuse contact to replace. Emailed and messaged to try and arrange correct item to be delivered and no reply at all. This seems to be a theme on other reviews.
9 June 2024
I will be ordering from them again very…
I will be ordering from them again very soon. I am happy to be able to purchase a product I used in the states. I was a bit skeptical at first but after my order came, I was left happy.
30 March 2024
I did not receive the order
I did not receive the order. My email was confirmed that it was delivered but didn’t receive nothing
29 March 2024
Customer service at it's best
I needed some hair growth oil but was out of stock and as soon as it was available I was notified so now I have one of my favourite products thanks to great customer service
24 March 2024
Works like magic 👌
27 February 2024
Efficient !
I ordered from France. The products took a little longer than expected but they arrived safely. The store manager called me personally to tell me that he was replacing one of the products in my order with an equivalent product because it was out of stock. I'd recommend it, because despite the shipping costs, it's still the best option for the products I'm looking for.
3 February 2024
Arrived damaged and opened
Arrived damaged and opened, I have twice emailed seller and both times have been ignored. No customer care or service whatsoever.
20 January 2024
Ordered tub of scotch porter beard balm…
Ordered tub of scotch porter beard balm based on product reviews. Groom noir were much cheaper even with delivery costs than other sellers. Unfortunately for me it took six days to receive order and when I opened up the jiffy bag the lid was broken and off the tub of balm as a result most of the balm was smeared all over inside of jiffy bag. Emailed Groom noir twice with no response whatsoever. Poor experience all round
26 January 2024
Unprompted review
Great range of products with clear…
Great range of products with clear information. Order arrived in good time.
7 December 2023
Reply from GroomNoir
Thanks for the feedback Rachael, your custom is greatly appreciated.
Nice product at a reasonable price
5 December 2023
Reply from GroomNoir
Thanks Jacky. We appreciate your support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.