Grooves.land Reviews 

2,312
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, most reviewers were unhappy with their experience overall. Many customers experienced significant delivery delays, often much longer than promised, and frequently faced unexpected import taxes and administrative fees not clearly communicated upfront. Reviewers also reported receiving damaged, faulty, or incorrect items, or products that appeared used. A common complaint was the difficulty in obtaining refunds for undelivered, cancelled, or returned faulty items. However, some customers noted that prices were often competitive or cheaper, making them an attractive option for certain items. Conversely, a small portion of people experienced fast dispatch and delivery, receiving products in good condition and with proper packaging.

What people talk about most

Product

Clients share negative opinions on product, with many reviewers reporting receiving incorrect or different... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues such as incorrect... See more

Delivery service

Customers consistently express dissatisfaction with the delivery service, citing significantly long shipping... See more

Refund

People report significant dissatisfaction with the refund process, with many reviewers stating that their... See more

Price

Customers had ambiguous experiences with price, with many initially finding prices to be lower and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Delivery took weeks to arrive, we had to use a 3rd party app to track it until it got to the UK, additional import tax had to be paid including admin fees by the delivery company making this more expe... See more

Rated 1 out of 5 stars

Ordered item on 27th May (delivery 3-7 working days). Website showing item dispatched on 4th June. Item eventually handed to EVRI on 12th June. Item delivered 15th June. Goods arrived int... See more

Rated 1 out of 5 stars

AVOID. Especially if you are BASED in the UK / outside EU Not only long shipping (they are operating in Germany) , but also additional charges (and I was charged twice! ), I had to pay an extra £10... See more

Rated 1 out of 5 stars

Still no delivery after 10 days even though they say your goods will arrive by 4-7 days and it appears it hasn’t even arrived in this country yet ! Got sent an email saying there are problems globally... See more


Company details

  1. Music shop
  2. Book shop
  3. Video Game Shop

Information provided by various external sources

Über 850.000 CDs, DVDs, Hörbücher, Konsole Games, Spielwaren und Merchandise Artikel günstig online kaufen! Mehr als 25 Jahre Erfahrung. Weltweite Lieferung.


Contact info

1.9

Poor

TrustScore 2 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(2,312)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I wish I had checked reviews on here

I wish I had checked reviews on here. Company will not refund for non delivery of an item. Courier lost the item the track says “In Transit” and Evri even said it was lost.
Groove.lands knows all this but will not refund unless they get the item back.
They now ignore all my emails.
Awful business - avoid at all costs!

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid!! SCAM!!

Avoid!!! Think this is a scam company! Received a faulty item which grooves.land insisted I had to return to Germany, pay for return postage to be reimbursed later on. Grooves.land then did not accept delivery of the return and I am still waiting for my refund and reimbursement of return postage.

1 December 2025
Unprompted review
Rated 3 out of 5 stars

If you're patient then purchasing from here is a good idea.

Although a lot of people complained about the long delivery times, if you wait you actually get quite a good deal. I bought a gpu for 530 pounds (which at the time went from around 650) and it arrived around 3 weeks after placing the order, tested everything seems fine a really good discount, right? well the one problem is that the people didn't seem to mention that there were fees like Custom Fees which on Christmas Eve when I woke to check on the parcel status, displayed to me that I needed to pay 140 pounds worth of customs fees.

Overall, I wouldn't fully recommend but if you can wait then give it a go ahead.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Delays No Updates Extra Charges

Ordered the Beatles Anthology on the 3rd of December plenty time for Christmas never heard anything or tracking info
Today December 23rd still not received it and this lot are no help Unfortunatly this is a theme reading other reviews i will be avoiding them in future i strongly advise you do the same they are awfull

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered on November 17th 2025

Ordered on November 17th 2025. Then it kept getting pushed back every few days to warehouse processing. Finally it's December 18th and still being sent to warehouse.

Contacted support and the claim it's being processed and will be shipped out asap. So now I finally sent a message to cancel my order. They said it will be cancelled and credited, but will have to check my credit card for that refund.

Overall I wouldn't trust that you'll get your order. Don't think they have what they claim in stock. They might be some drop shipper that gets items from other sellers and upsells items if they can find it again. I never got my order shipped and it's been 30 days of processing.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

CD THUNDERDOME 2025

Always the best this mega Grooves.land shop mega shop but i wish more cd genre Hardstyle Hardcore cd events Qlimax, Masters of Hardcore ,Harmony of Hardcore, syndicate , snakepite, reverze, etc very fast dispatched fast delivery .

15 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently ordered DDR5 RAM from…

I recently ordered DDR5 RAM from Grooves.land and couldn't be happier with the entire experience. The ordering process was straightforward and user-friendly, with clear product descriptions that helped me choose exactly what I needed for my build.
The RAM arrived quickly and was packaged securely with proper protection. Everything was exactly as described on the website - genuine product, correct specifications, and in perfect condition. The pricing was competitive, and I appreciated the transparency throughout the checkout process.
What really stood out was the reliability of their service. Tracking information was provided promptly, and the delivery timeframe they promised was actually met. No surprises, no issues - just a smooth transaction from start to finish.
If you're looking for computer components and want a trustworthy seller with good prices and dependable service, I highly recommend Grooves.land. I'll definitely be shopping here again for future upgrades.

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Scamming and Lying Company- Avoid!

Horrendous experience. I ordered an album on 2nd Nov for a Christmas present, it stated it would take 12-18 working days to dispatch- thats fine with me.

Around 3 weeks later I ask for an update. They say theres an issue with their dispatcher, that's also fine with me, as it's still a long time until Christmas.

It has now been a total of 38 DAYS and this company comes with excuse after excuse.

They even told me that they would send me a refund due to their inability to ship my order. I check the item on their website and it says it's in stock.

LYING TO YOUR CUSTOMERS IS NOT A GOOD BUSINESS PRACTICE.

Not only that, but no sign of a refund either, and they are ignoring my attempts to reach out.

Horrible experience.
SCAMMING AND LYING COMPANY.
AVOID AT ALL COSTS.

10 December 2025
Unprompted review
Rated 4 out of 5 stars

Cheaper than other Music shops

Overall, it's a good place to order Music. The prices are cheaper than most other shops, that's why I keep buying from them. The only minor setbacks are the delivery time and the impossibility to track down your order. I'll definitely keep buying from them anyways.

29 November 2025
Unprompted review
Rated 2 out of 5 stars

Delivery took age and hidden fees

Delivery took weeks to arrive, we had to use a 3rd party app to track it until it got to the UK, additional import tax had to be paid including admin fees by the delivery company making this more expensive than buying within the UK. Theres proably some small print warning about this but we didnt see it. I wouldn’t use the company againg for a purchase to the UK

14 November 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look