Grosvenor Casinos Reviews 

I was banned from this casino nye on 18 yrs ago for suspected cheating which was nothing to do with me, but because the problem related to my older brother I was found guilty by association as I was with him. When I went in a couple of years ago without him I was advised that I was naturally barred for life. I recently emailed the manager in this regard & all James said was they are not in a position to lift my ban & that it will remain in place. I posed a couple of questions in my 1st email asking, why they didn't screen a crime report at that time and that the banning reason recorded 'Suspected Fraud' isn't good enough. I then asked James for a justified reason for the initial decision & the decision affirming it today. This company is an absolute Joke & should shut down A.S.A.P. this company don't know what they are doing the management are incompetent & need SACKING... I'm in a good mind of filing a claim for deformation of my very good character.

Don’t trust it, I won 25k and no refusing to pay out waited 3 working days sent all my id in for verification, for funds to be received then got email saying their shutting down my account and cezing the funds

100% full of boots at poker, dont even bother

Utterly dreadful, crashes every 5 minutes, still waiting just get get my money back out. Awful don’t bother using this

Have asked me to provide multiple documents to verify my identity, which they say could take up to 24 hours. This is the only site who has ever asked this, and I've played on dozens. Then they removed the 110 spins from the welcome bonus, so didn't bother in the end.

Don’t bother with this lot, they start messing you about with repaying winnings. They won’t let you delete old payment cards and when you go to send winnings back to your account change the card to old cards so many goes back to your betting account .Absolute rubbish company.

Following my reinstatement in November 2024 after self-exclusion under the SENSE scheme, Grosvenor Casinos (part of the Rank Group) failed to uphold their duty of care. Despite submitting a lawful Subject Access Request (SAR), key records—such as full transaction logs (including GCA/Evri activity), CCTV footage, and affordability or risk assessments—were withheld, inconsistently provided, or redacted. The initial SAR response on 23 April 2025 contained inaccessible data, and a follow-up on 9 May remained incomplete, with concerns of backdated fabrication.

Grosvenor Casinos’ attempt to shift responsibility to GCA/Everi as a third-party operator is invalid. Their staff manually facilitated these transactions on-site, making Grosvenor a joint data controller under Article 26 UK GDPR. My gambling losses exceeded £82,000 in under 90 days—far beyond the £5,000 monthly and £1,000 maximum daily thresholds—with no effective affordability checks or interventions, despite my high-risk profile as a reinstated customer. Reliance on LinkedIn and OSINT to justify affordability fails to meet UK Gambling Commission standards for Enhanced Due Diligence (EDD), which must be documented and evidence-based.

Customer interactions were superficial. In one instance, an unverified £125k–£179k affordability claim was used without source evidence, breaching UKGC Social Responsibility Code 3.4.3. ID checks and transaction monitoring at the cashier desk were inconsistent, particularly for GCA/Evri slips. Initially, the casino denied tracking these, yet later disclosed incomplete records only after escalation, raising authenticity concerns.

They maintain that I cumulatively received over £376,000 in payouts. Again, no transparent or traceable transaction data has been provided to substantiate this figure. In fact, the underlying data directly contradicts these claims, raising serious concerns about data integrity and potential manipulation.

Despite requests for full and unredacted personal data via SAR, key attachments and complete documents have not been provided as of communications received July 15th. The casino maintains they cannot share internal documents, screenshots, or media links – which are essential for understanding decisions made about my account.

There appears to be a systemic and deliberate withholding or restructuring of data under the guise of “trigger protection” or “staff confidentiality”. This approach undermines the spirit and legal obligation of transparency under UK GDPR. The pattern of selective disclosure has significantly eroded any confidence in the authenticity of the SAR materials provided.

Rank claims CCTV no longer exists, no call recordings are held, and no internal correspondence is available—despite extensive on-premises interactions and decisions made about my gambling activity. This blanket absence is troubling.

Beware, they are not shy of advising you escalate to independent adjudicator that is because the casino knows they are disempowered to act. IBAS admitted they cannot help with affordability complaints, hiding behind UKGC guidance that prevents them from ruling against casinos—leaving victims like me with no recourse. The UKGC confirmed they only take regulatory action against operators as and when they identify. Also, they refuse to intervene in individual cases or recover losses, proving their system protects the industry—not players. In their reply, they also state and I quote “your only option would be to consider your own court action” … and this I will do. Needless to say, the industry needs a statutory ombudsman (like Financial Ombudsman for banks).

In summary, complaint handling was delayed and fragmented. Acknowledged on 14 April 2025 after chasing, responses lacked transparency and completeness. Instead of full datasets, I received vague summaries with key fields like transaction reasons and loss values redacted and unredacted without any apology or assurance other data is complete. GCA/Evri facilities were installed and operated by the casino with minimal oversight or ID verification, increasing the ease of overspending. Conversations and monitoring logs relied solely on my verbal self-reporting of financial comfort, with no evidence of independent creditworthiness or affordability verification, contravening duty of care principles. And now, they are proposing a £6,573 partial refund offered as a " gesture," not admission of fault. Someone needs to go undercover to investigate their unscrupulous and underhanded dealings.

Absolutely ridiculous
Never give you nothing better no bother to even go thos side

If you looking for worst casino with lowest RTTP in whole planet congratulations you found it .. grosvenor casino is slowly dying and going bankrupt due to cheating and lying to players about their jackpots and RTTP'S when you will play slots tou can easily spin 3000 times without a single bonus and if you with help of some miracle get a bonut it will pay 5x-10x maximum ... this casino should be investigated and Closed ... please people take them to court!!!!!

Definitely not good. No win most of the time. Thumps down on every level.

Nice casino website. I give 3 stars, why? when I deposited 20 pounds I was supposed to get a bonus and free spins. I didn't get that 😏 but they have massive attractions games. I don't play for large amounts of money so for me it's fun.

They don't know what means game.
Instead of funn I get frustrated playing their games.
There is no excitement

Deposits are easy, but withdrawals next to impossible. Verification process never ends - as they don't review all the documents submitted - so withdrawals are rejected. SCAM.

Absolutely ridiculous, pays out once x10-x20 stake and then just eats your money, can tell the odds are way under the regulations, so this is obviously a scam, don’t waste your money people, I’m a fairly responsible gambler with enough money for it not to matter to me but the losses on this app are a joke, have done way better on pub bandits and we all know how much they thief your money, stay away people, I wouldn’t mind if there was actually a chance to win but there’s just not, someone needs to do an inspection and a compliance check cuz they’re definitely paying out unfairly, and they’re in conjunction with Gamstop lol, just selfish thieves at the end of the day

What a load of rubbish! The software is teŕible. Always freezing, i lost £38 just to lost slot games when it froze. To avoid their incompetence i locked my account for 6 weeks after making a formal complaint. I am primarily a poker player but that software has the same issues as the rest of the site. It freezes on a cash game and you lose all the money you have in the pot.
They never reembursed me a single penny! I then tried to go back on the poker after a break but the site said i needed to complete an onlie e chat, but the button just took me to an Error404 page.
Grosvenor you have become a complete joke. I played in the Goliath 8 times and made the moneey 5 times. What you are now compared to what you are were is uncompareable. You represented a great casino and you are just a shambolic waste of time!

Almost no bonuses. Just eating money. Any game after hitting bonus giving you x10-x30 win which is ridiculous. All set up just to eat money. Deleted account. Don't waste money. Try casinos with good reputation.

I haven't used the account in years and got through to customer service and they hung up on me because I got one question wrong, bad experience

Opened new account. Didn’t get new welcome offer m. It’s a cam you get no welcome offer

I deposited my money and with in 5min I got a phone call wanting my life story. I was then informed my account has been suspended. I have not placed a bet with them. Don’t trust them with your money