The Grove Experience Reviews 

36
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I had a free haircut from Sophie, who was training up her barber skills under the expert eyes of Gary. I have never been to a hairdressers before! What a lovely experience! Sophie was gentle, careful... See more

Rated 5 out of 5 stars

When I moved to Eastbourne I wasn't confident about finding someone to cut my hair the way I like it but Emma cuts it perfectly. My hair (cut and colour) always gets compliments by friends and colleag... See more

Company replied

Rated 2 out of 5 stars

Unfortunately my Grove Experience was a little disappointing. It wasn't terrible but not the high end service I expected. Their website boasts talent and experience(of course)but I found it just didn'... See more

Company replied

Rated 5 out of 5 stars

The entire atmosphere at the salon is incredible calm and welcoming. I am someone who avoids getting their hair cut (I even went 4 years without cutting my hair) but I have come here twice already thi... See more

Company replied

Company details

  1. Hairdresser

Information provided by various external sources

We at the Grove Experience believe that it is all about the experience. We aim to provide a hairsalon where you can come and relax in comfort, with the knowledge that you are in experienced hands that will do their very best to see that you leave the salon at the end of your visit, with the look that you wanted, the knowledge and aftercare to maintain that look at home between hairdressing visits to the Grove Experience. And that you leave us in a relaxed state of mind and body, looking forward to your next experience at our unique hair salon. The Grove Experience.


Contact info

3.9

Great

TrustScore 4 out of 5

36 reviews

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No recent history of asking for reviews

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3.9

All reviews

(36)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous

Me and my daughter we went here for a very first time today. Absolutely thrilled with the service. Especially Gary who did my hair cut,he’s exceptionally talented. He was very calm, patient through out and he had exceeded my expectations . A big thanks to Kiki she was also amazing at my daughter’s hair. We both left with a big fat smile on our face. Thank you Gary and Kiki you’re stars. X

14 June 2019
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Thank you so much for taking the time to review your "Grove Experience". Great to have you as a guest. As a thank you, we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will happily add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon. The Grove Experience.

Rated 5 out of 5 stars

So glad I found you.

When I moved to Eastbourne I wasn't confident about finding someone to cut my hair the way I like it but Emma cuts it perfectly. My hair (cut and colour) always gets compliments by friends and colleagues! Grove Experience is also a great find for me because the salon uses top quality and animal cruelty free products which is unique and very important to me. I absolutely love the candlelit hair washing area and massage chairs. Each visit is such a pleasure.

30 May 2019
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Thank you so much for taking the time to review your "Grove Experience". Great to have you as a guest. As a thank you, we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will happily add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon. The Grove Experience.

Rated 5 out of 5 stars

No honestly

No honestly, I had been looking for a new hairdresser for years, feeling overwhelmed with annoyance every time I came out of a salon. The cuts were either skin head (not suited to my age or face) or the hair stuck up – but - just in odd places and worse it just wouldn’t lay down. It didn’t matter whether I was paying £5 in Goa or £70 in Brighton the cuts were all “Ghastly!!” Then there was my wet back, it didn’t matter how many times I asked them to blow dry my sweater before I left the salon because water had poured down my neck during the wash session, they just didn’t get it.

What a relief to find the Grove Experience and Gary, comfortable flat beds in the lather room and a dry back. A comfortable chair to sit in whilst it was being cut. A hairdresser who knew what to do to save the day (oh it was bad) and send me out feeling that it looked fab. (It did) Suggestions on what tools and products to buy, a demonstration on how to keep it looking good myself. And it worked - so I’ll be seeing you again soon Gary.
Thank you.

3 April 2019
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Thank you so much for taking the time to review your "Grove Experience". Great to have you as a guest. As a thank you, we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will happily add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon. The Grove Experience.

Rated 5 out of 5 stars

Excellent Salon

Visited The Grove Experience today for the first time, what an experience, like no other salon I have been to before, I was made very welcome as soon as I walked in the door. Taylor was lovely, made me feel very special and gave me a great haircut, can't wait til my next appointment. Thank you Taylor.

25 February 2019
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Thank you so much for taking the time to review your "Grove Experience". Great to have you as a guest. As a thank you, we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will happily add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon. The Grove Experience.

Rated 5 out of 5 stars

This was my first time at The Grove…

This was my first time at The Grove Experience - excellent service.
Very attentive, great lather lounge, amazing haircut - looking forward to my next appointment.

28 October 2018
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Thank you so much for taking the time to review your "Grove Experience". Great to have you as a guest. As a thank you, we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will happily add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon. The Grove Experience.

Rated 5 out of 5 stars

Last minute appointment.

I really needed a haircut so I rang at 4 pm and managed to get an appointment for 5 pm the same day. I had my haircut by Taylor. The salon is very welcoming on arrival, Taylor talked to me about what I wanted doing with my hair. The chairs where you get your hair washed are fabulous, very comfortable with a relaxing massage.
I had a lovely cut and blow dry with a lemon and ginger tea which came with biscuits and a mini pack of love hearts.
All for £31.00. Taylor is a good hairdresser and made me feel at ease.
I was given a loyalty pack which will save me money in the future on more appointments and a lovely pink pen.
Definitely going back again.

1 September 2018
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Thank you so much for taking the time to review your "Grove Experience". Great to have you as a guest. As a thank you, we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will happily add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon. The Grove Experience.

Rated 5 out of 5 stars

My experience

I had my hair cut into a completely different style by Caitlin a trainee. She did a fabulous job! It was a very enjoyable experience and her trainer was great too. I would definitely recommend this salon its so friendly and welcoming. Thank you for looking after me so well.

12 April 2018
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Thank you so much for taking the time to review your "Grove Experience". Great to have you as a guest. As a thank you, we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will happily add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon. The Grove Experience.

Rated 5 out of 5 stars

Absolutely love coming to the Grove…

Absolutely love coming to the Grove Experience to have my hair done.
The atmosphere is so welcoming, hot drinks delicious and the hair wash is amazingly relaxing!
I always leave loving my haircut and fully trust my hairdresser when I ask for a restyle.

10 April 2018
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Thank you so much for taking the time to review your "Grove Experience". Great to have you as a guest. As a thank you, we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will happily add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon. The Grove Experience.

Rated 5 out of 5 stars

Fabulous place

Fabulous place. Customers are thoroughly looked after and staff take their time to make sure you get exactly what you want. Very relaxed, friendly and professional.

17 March 2018
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Thank you so much for taking the time to review your "Grove Experience". Great to have you as a guest. As a thank you, we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will happily add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon. The Grove Experience.

Rated 5 out of 5 stars

My second visit today

My second visit today. Up till now a perfectly competent person has come to my home to cut my hair but oh things had got rather stale. I chose Grove cos it's so near me and I'm very glad I did. Friendly intelligent staff who do all they can for you from the moment you walk in until you leave. Your hair is not just washed.... you get to recline in an amazing MASSAGE chair while it's done and a head massage is part of it. My stylist is a lovely lady who does what all older ladies want - makes the most of what I have growing on my head! Everyone there clearly works as a team and the atmosphere is relaxed, happy and professional. I'm so impressed. Thank you �

9 February 2018
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Thank you so much for taking the time to review your "Grove Experience". Great to have you as a guest. As a thank you, we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will happily add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon. The Grove Experience.

Rated 5 out of 5 stars

A fantastic experience!

I enjoyed every part of my time at The Grove Experience! The staff there are friendly and accommodating and have given me a fab hair cut and colour. Highly recommended!

5 May 2017
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Thank you so much for talking the time to review your "Grove Experience". Great to have you as a guest. As a thank you we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will happily add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon. The Grove Experience.

Rated 5 out of 5 stars

Lovely violet hair!

After 7 years of being a (very dyed) red head, I spent months of endless attempts and strand tests to try and go violet. My hair was in an awful state and very resistant to colour. I had previously been promised the earth by several hairdressers, before the strand test results arrived, only to be told "You should stay red". I went to The Grove Experience after a couple of recommendations from friends. I was not disappointed.

Kiki worked on my strand tests to achieve the colour I had been after for so long. I had to have my hair bleached initially, in order for a semi permanent colour to go over the top. Again, something that other hairdressers stated would not be possible in the same day. I was very apprehensive about this, as I was concerned that the overall colour might be patchy or 'orange' in parts as I have dark brown roots and very dry copper ends. Kiki put me at ease about this and spent her time on my hair to achieve a very natural 'bleached' colour foils with a burgundy surround, before placing the violet over the top. She was very helpful with how to achieve the result I wanted. My hair is now in much better condition than before and after 5 hours of colouring, I was not charged anymore than a normal 'full head' of colour.

Remy blow-dried my hair and did a fantastic job of making it curly and shiny, before explaining the products she had used. All of the staff were incredibly friendly and the atmosphere is lovely - not to mention those massage chairs and head massages! They even nipped out to get me lunch. Fab place with lovely people. Thank you for making me love my hair again! Next appointment already booked.

15 March 2017
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Thank you so much for talking the time to review your "Grove Experience". Great to have you as a guest. As a thank you we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will happily add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon. The Grove Experience.

Rated 5 out of 5 stars

A great experience

I often recommend The Grove Experience to others for the way Erin cuts my 12 year old daughter's hair - she is lovely, giving Anna a really special pixie cut each time, and chatting away to her about school and friends and life. This time, it was me receiving the star treatment. First, Gary patiently took me through the options for dealing with my greying and over-dyed hair, and then - once I was fully informed and reassured - he made sure I left the salon with a new spring in my step and beautiful natural looking colour At every step, the whole team was warm and kind and attentive - thank you all!

19 February 2017
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Henry Branson, Thank you so much for talking the time to review your "Grove Experience". Great to have you as a guest. As a thank you we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will apply add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon.

Rated 5 out of 5 stars

Sue Redford

I had used The Grove Experience for a long time and was ALWAYS pleased with my hair, done by Erin and found everyone very friendly and the experience very relaxing and enjoyable.
But after moving home and for the convenience I decided to try 2 local hairdressers. I was very upset as the colour and cut did not look right on both occasions so much so that I tried to trim the front myself.
I rang the grove experience and explained what had happened they kindly quickly fitted me in for a colour with Sally and a cut with Erin AMAZING it feels great again and my husband agreed colour and cut look much better and natural !
THANK YOU SALLY, ERIN and all the team !

4 February 2017
Unprompted review
The Grove Experience logo

Reply from The Grove Experience

Sue Redford, Thank you so much for talking the time to review your "Grove Experience". Great to have you as a guest. As a thank you we have added some loyalty points to your salon account for you to spend on your next visit to the salon. If you are able to copy your review on to other review sites we will apply add points for each one added. http://www.groveexperience.co.uk/about-us/testimonials/ look forward to seeing you again soon.

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