Bought a light which broke under warranty, took me 2 days to get a reply and was told replacement would arrive in 2 days, 2 weeks later still no light and still struggling to get through. Tried callin... See more
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Ordered a fan online during a heatwave which actually wasn’t in stock at my local store. Staff on telephone very apologetic and advised me to cancel and get a refund. I decided to wait for the item to... See more
Super happy with the quality of potting compost & wormcastings. Equally happy with the competitive prices and fast delivery. Nice to know they're fairly local to me too. Will definitely order from... See more
Company replied
Growell customer service is just absolutely on point!!!! Amy dealt with my query with no questions asked, no drama, no headache or fuss! I will never shop anywhere else ever again, even if it means pa... See more
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Shop for awesome value horticultural supplies & grow kits to buy online or in-store. Everything you need at amazing prices. Shop now.
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4.2
Great
282 reviews
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This company hasn't invited customers recently, so reviews may not be representative
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Great service quick delivery great…
Great service quick delivery great customer service
18 March 2024
Unprompted review
Reply from GroWell Horticulture
Hello Aaron,
Thank you for taking time out of your day to leave us this lovely 5* review!
We look forward to seeing you again, for the meantime happy growing!
Top class customer service
They are very helpful and always willing to give top customer service
14 March 2024
Unprompted review
Reply from GroWell Horticulture
Hi Freddie,
Thanks for taking your time to post a positive review, it really is appreciated.
Hope to see you again soon
GroWell
Customer Service
Amazing and friendly staff.
Always a pleasure when dealing with these guys.. highly recommended them
8 March 2024
Unprompted review
Reply from GroWell Horticulture
Good afternoon,
Thank you for taking time out of your day to leave us this brilliant 5* review!
We are so pleased that you have had a lovely experience here with us, we hope to see you again soon to give you another brilliant experience.
Have used these guys for over a decade…
Have used these guys for over a decade for all my garden needs. Very competitive prices, knowledgeable staff, large selection of available stock (what you need in a pinch, back orders loool)...what more could you ask.
Jodie
6 March 2024
Unprompted review
Reply from GroWell Horticulture
Good afternoon,
Thank you for leaving this lovely 5* review for us.
We are so pleased to hear that you have always had a brilliant experience with us here at GroWell.
We hope to see you again soon!
Nearly every order shipped is wrong
Nearly every order shipped is wrong. They are absolutely useless.
4 March 2024
Unprompted review
Reply from GroWell Horticulture
Good Afternoon,
Thanks for taking the time to leave a review.
I would like to apologise that we have not met your expectations.
We welcome customer feedback to develop and learn from our mistakes. If you could please provide me with your order number or specific details as to the issues you faced, I would like the opportunity to rectify and resolve the issue first hand.
We pride ourselves on offering exceptional customer service, and we’ll always strive go above and beyond for our customers.
I am available to discuss on - 0333 003 2295
Kind Regards
James (Customer Service Manager)
Great service
Great service, both in delivery and in customer service. Support is second to none.
22 February 2024
Unprompted review
Reply from GroWell Horticulture
Thanks so much for taking the time to leave us a 5-star review - we appreciate the positive feedback and support! A warm welcome to your future shopping experience with us.
Kind Regards
Growell Customer Service
Amazing customer service
When the delivery company said my order had been delivered to my neighbours but my neighbours said it hadn't, I emailed GroWell to ask for their help. Within a few hours of sending my email, I had a very helpful response from Keiran who contacted the delivery company immediately. When they insisted it had been handed to the neighbours, Kieran simply sent me a replacement order. I don't think I've ever experienced such amazing customer service. Thank you. I will most certainly be back and recommending you to my friends.
19 February 2024
Unprompted review
Reply from GroWell Horticulture
Hi Madeleine,
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
We look forward to seeing you again!
Kind Regards
Growell Customer Service
Great customer support
Good products at a good price, with quick delivery. Customer support were very helpful with a small order related query.
8 February 2024
Unprompted review
Reply from GroWell Horticulture
Hello Alan,
We really appreciate you taking the time to leave us a review.
These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience.
Let us know if we can do anything else for you.
Kind Regards
Growell Customer Service
Great customer service very helpful and…
Great customer service very helpful and found my parcel whilst it was having troubles
31 January 2024
Unprompted review
Reply from GroWell Horticulture
Good afternoon,
Thank you for leaving this lovely 5* review for us.
We are so pleased to hear that you have always had a brilliant experience with us here at GroWell.
We hope to see you again soon!
Keiran from customer service helped me…
Keiran from customer service helped me so much with my missing order he literally went above and beyond to try sort the issue out for me as quick as possible, best lad
31 January 2024
Unprompted review
Reply from GroWell Horticulture
Good afternoon,
Thank you for leaving this lovely 5* review for us.
We are so pleased to hear that you have always had a brilliant experience with us here at GroWell.
We hope to see you again soon!
Kieron absolutely diamond informative…
Kieron absolutely diamond informative helpful a man who gets it done give him a raise or promotion 👍
30 January 2024
Unprompted review
Reply from GroWell Horticulture
Good afternoon,
Thank you for leaving this lovely 5* review for us.
We are so pleased to hear that you have always had a brilliant experience with us here at GroWell.
We hope to see you again soon!
Amazing service
Amazing service
First package was damaged but they were absolutely amazing In sorting this for me. Very fast response. Deffo recommended and will use again.
24 January 2024
Unprompted review
Reply from GroWell Horticulture
Good afternoon,
Thank you for leaving this lovely 5* review for us.
We are so pleased to hear that you have always had a brilliant experience with us here at GroWell.
We hope to see you again soon!
Very promt reply and very friendly…
Very promt reply and very friendly service will definitely recommend
26 January 2024
Unprompted review
Reply from GroWell Horticulture
Hello Rosie,
Thank you for taking time out of your day to leave us this brilliant 5* review! We are so pleased that you have had a excellent service from us!
We hope to see you again soon to provide you with another exceptional service!
Really good customer service sorted out…
Really good customer service sorted out a problem in no time.
23 January 2024
Unprompted review
Reply from GroWell Horticulture
Hello Sil,
Thank you for leaving this lovely 5* review. We are pleased that you had the chance in communicating with our brilliant customer service team they always go above and beyond for all of our GroWell family!
We hope you have a brilliant week and we hope to see you again!
After receiving my order
After receiving my order, I found some items were incorrect.... it was easily resolved, quickly and efficiently.
Very fast response from customer service and sent replacement items quickly.
Very happy with the after sales service 😁
23 January 2024
Unprompted review
Reply from GroWell Horticulture
Hello Richard,
Thank you for taking time out of your day to leave us this ace 5* review! We are pleased to hear that our customer service team amended your issues quickly and efficiently. They are amazing at their job!
We hope to see you again, for the mean time happy growing!
GREAT PRODUCTS AND FAST DELIVERY
22 January 2024
Unprompted review
Reply from GroWell Horticulture
Hello Karen,
Thank you for leaving this 5* review for us. We aim to have the best quality and best range of products available to our customers. Also our picking and packing team are brilliant at their job with getting all orders out quickly and efficiently.
We hope to see you again soon!
First class service from Keiran.
First class service from Keiran who replaced a faulty item and sent a replacement for next day delivery.
Many thanks Keiran and Growell.
22 January 2024
Unprompted review
Reply from GroWell Horticulture
Hello Steve,
Thank you for leaving our lovely Kieran a 5* review! You have made his day just like he made yours with sorting your issue out promptly! We have a brilliant customer service team who will always do what they can to amend any issues that occur.
We hope to see you again soon, for the mean time happy growing!
Great service
Great service, really friendly and knowledgeable team,
I called regarding a technical issue I was experiencing with nutrients and although this was something I hadn’t brought from there shop adam was still willing to help me out, he gave me a great amount of insight in to the product I was using.
With customer service like this, I’ll definitely be purchasing my next upgrades through these guys.
Thanks Adam
18 January 2024
Unprompted review
Reply from GroWell Horticulture
Hello,
Thank you for leaving this brilliant 5* review! We have a absolutely amazing team here at GroWell who have the best knowledge of all products that we sell. We are always here to help and guide our customers!
We look forward to welcoming you to the GroWell family we will certainly take care of you!
I ordered an aquarium heater which…
I ordered an aquarium heater which arrived quickly, but the glass enclosure was damaged when the packaging was opened. Customer services were contacted and Beth arranged to have a replacement sent the same day. great customer service and i will certainly be using their services again.
18 January 2024
Unprompted review
Reply from GroWell Horticulture
Hello Richard,
Thank you for taking time out of your day to leave us this review. We are pleased that you have had a 5* experience from Beth in our customer services team, she will always do what she can to amend any issues and is always there to help and guide.
We hope to see you again soon!
Great Customer Service
Part of my delivery was delayed and I had to contact customer services who were excellent. They got on it straight away, found out what was happening asnd kept me fully informed.
Great service, thank you.
17 January 2024
Unprompted review
Reply from GroWell Horticulture
Hello Laura,
Thank you for leaving this lovely 5* review, we have a excellent customer service team who will always do what they can for any customer!
We hope to see you again soon!
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