Growseed Reviews 

1,074
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fair pricing, the simple ordering process, and the consistently high quality of the seeds and gardening products received overall. Many consumers and regular buyers also appreciate the swift shipping options and efficient service that ensure items arrive safely and promptly at their doors. However, some customers also noted unexpected delivery delays and extended wait times for their packages to finally arrive. A few other people also felt that receiving missing items or incorrect products caused significant frustration when customer support failed to respond promptly.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting excellent quality and good germination rates.... See more

Delivery service

Consumers have mixed feelings regarding delivery service experiences. Many reviewers praise quick and prompt... See more

Order

Reviewers highlight ambiguous aspects of order, as opinions on the process are deeply divided. Many consumers... See more

Price

Customers had positive experiences with price, reporting extremely fair and competitive pricing. Reviewers... See more

Service

Clients share positive opinions on service, highlighting excellent and speedy assistance alongside great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy order, Quick delivery, Despite being late in the season I have planted a few to see how well they do and if indeed thay are drought resistant and self pollinating. I would have given 5* if th... See more

Rated 5 out of 5 stars

Ordering online was easy. Seeds delivered quite promptly. I did have a pack of seeds missing, but emailing the company got a very quick response from John with the missing seeds shipped that day. T... See more

Rated 5 out of 5 stars

Ordered on line 10 buckets 30 ltr. Specifically for growing main crop potatoes. Like the price reduced the more buckets I bought. Arrived within days. Good solid will last for years. Very pleased. Wil... See more

Rated 5 out of 5 stars

Seeds arrived as quoted, seeds sown, germinated, and now planted out awaiting crop of runner beans.


Company details

  1. #22 of 30 best companies in Seed Supplier

Information provided by various external sources

The very best vegtable seeds we can offer with high germination rates, great product yields and fantasic taste. Sow, Grow, Enjoy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,074)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paid for 3 cloches in June 2024 that were not delivered

Update - Growseed contacted me, apologised and have issued a refund. They are also resending the cloches. Impressed with their customer service when something's gone wrong.

Paid for 3 cloches in June 2024 that were due to be despatched in December.  Having heard nothing by 10th Jan 2025 I emailed. Jen replied to say  "Sorry for the delay the stock arrived in earlier this week a little later than expected and a courier is booked to collect your parcel on Monday / Tuesday next week :)". So this would have been 13th/14th January. By 19th January nothing had been delivered and Growseed have not replied to my email asking where the delivery is. Beginning to feel I've been conned.

28 June 2024
Rated 5 out of 5 stars

Fantastic service

The root trainers are sturdy and will last years, which I'm really pleased about....less plastic use 😀
Initially the root trainers arrived without lids, but Gerry in Customer services sent lids out promptly. I cannot thank you enough for dealing with this so quickly as the growing season is upon us.
Great product. I cannot recommend highly enough.

15 January 2025
Growseed logo

Reply from Growseed

Hi Sarah

Thanks for the review, a member of our team will reach out to you to find out a little bit more and try to help you out with this. All of the clear lids are normally at the base of the unit and can be sometimes mistaken for a tray :)

Many Thanks

Growseed

Rated 5 out of 5 stars

highly recomment

Since,I started my allotment journey, I always buy my seeds from growseed,I never had any problems with the seeds, I Can keep them and usually use through the years.
The service is excellent, they are rteally there to help and assist you and give you advises with the plants, which is very important and the customer service is excellent,I always have reply to my queries within 24 hours.
I really highly recomment them

15 January 2025
Rated 5 out of 5 stars

Professional presentation

This is the first time we have used Growseed and we received what we ordered, on time and well presented. It was also pleasing to receive a free bonus of dwarf sun flower seed. Appreciated.

15 January 2025
Rated 4 out of 5 stars

2 months later and still haven’t received my items

Update to my review: Gerry contacted me straight away after writing this review. He had my missing items sent out immediately as well as refund a large proportion of my order. I think he has also upgraded my account. Obviously I shouldn’t have had to write a 1 star review to get my query resolved but I can’t fault the service since. Thanks Gerry!

I placed my order on the 7th October. I chased on 30th October as thought the delay was a little excessive. Had a friendly response from John saying if I hadn’t had tracking details by a certain date then let him know. A couple of days later my items were delivered, albeit with 3 items missing. Emailed on 1st November advising of the issue, John advised the 2 in stock would be sent and one was undergoing a quick germination test. Once complete all would be in the post. Since then, radio silence. I chased again on 22nd November but nothing. It’s now 11th December and still nothing.

7 October 2024
Unprompted review
Growseed logo

Reply from Growseed

Hi Sally,

Thanks for the review and feedback. Very sorry to hear of the trouble caused a member of our team has reached out and hopefully we can put things right for you :)

Many Thanks

Growseed

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look