GSFCarParts.com Reviews 

The part was delivered to the billing address despite me phoning and online chatline telling them of the problem one week before the actual delivery. No feedback, no follow up. I've phoned and online messaged yesterday, no response even though I asked for a call back (I was 11th in the queue then, admittedly it was 4.30pm, however it is now Tuesday afternoon and no call back. I have phoned again, I've been 8th person in the queue for 20 minutes now - they are offering a call back but I fell for that one yesterday. I have also gone on the online chat, again, no response. The measure of a company is not how good it does when things go well but how good it does when things do not. I am orbiting around a system that won't let you access it. Any suggestions?

Very easy to use website thanks to the facility to input your car registration. Staff are always very helpful.
Jools.

Part was broken when I opened it

Sent me wrong part and was impossible to return for exchange stuck with part thats no use to me even though sent the correct details Reg number wont be using GSF again

Slough Store: waiting time to get served 30 minutes. Disgusting.

The Welling branch is seriously understaffed. Each visit may take anything between 30 and 50 minutes, even for a simple collection. There’s always a queue and just one person serving.
Nobody’s got time to waste and the company must be aware by now, considering that they had the same complaint many times before.
I will avoid going there in the future and order online elsewhere

When I am told to fetch my order at 10 the next morning !! , and its not there , just very irritating. Then I had to chase it !!! , terrible customer service!!!

Great service competitive price and friendly staff.

The pricing was good and the staff were knowledgeable and helpful and there is a clear, simple returns policy.

So disappointed, i ordered some car-parts wich supposed to be delivered on Saturday but it didn't and when i calling the customer service for over an hour till they answered then he said i will hang up and call you right back as the signal is weak but just was a lie

Always give you the correct parts at a great price. Click and collect is really easy and gives you the opportunity to use the discount codes.

Impossible to do business with, customer support just bat you away, you cant even confirm your account number with them. My business account will now be closed.

Simple to shop online, good descriptions of products, next day availability on most items if not already instock

Bought set of hella wiper blades for 2017 Ford Fiesta using the vehicle lookup, but the connector clip does not match the arm. The length is also off, so they do not sit flush on the windscreen. Disappointed with the inaccurate fitment guide, been to Castle vale branch not interested to help,

Ordered part on line - showed stock available. Got text to say order ready for collection but when I went to collect, part not there!!
Fit time I have use GSF, may think twice before I use them again.

What made my experience great was the support given to me by Danni at the branch.
She really did help me to have confidence that I was buying the correct parts for the 20 year old car that I was servicing.

What made the process really difficult was the website - corporate pricing structure makes it (effectively) obligatory to buy online as Click&Collect, but available brands, usage applicability and stock level information OnLine is completely broken.
I only completed my purchase because of the super supportive in store assistance that I received.

Good value good condition good quality I found part easy on your website I like your star rating aswell and I use you again like I have done in the past for parts

I needed a car battery for FRIDAY 21st August 2026. Everywhere on the website you're told order before 10pm for next working day delivery. I even rang GSF to make sure and they said "that's correct".

I ordered on THURSDAY 20th August 2026 GSF order email says order received 13:59! *8 hours* before the cut off time! So I was told I'll get it the next working day Friday 21st August 2026 by DPD.

Now any customer of DPD will know with the app that you get told IMMEDIATELY when a parcel is due to be collected from the retailer.
All of Thursday DPD app had no details nor bookings from GSF 'to even say GSF are going to send a parcel', so this never happens and I thought I'd give GSF the benefit of the doubt they'll deliver next working day.

To no surprise I had NO delivery all of Friday I waited for absolutely nothing wasting my time & money. As a new customer I wasn't impressed as GSF were recommended by AI ChatGPT.

To the owners of GSF, this is a blatant breach of UK law, namely The Trades Description Act.

Even today, Saturday 22nd August 2026, DPD app have not even received a booking. Meaning clearly the staff are lazy or treated with bad working conditions so that they cannot be bothered to fulfill the VERY misleading next day deliveries stated on the GSF website.

So in summary, GSF have had
Thursday 20th August 2026
Friday 21st August 2026
Saturday 22nd August 2026

And the staff still haven't even booked it in with DPD. This is scandalous! I rang GSF customer services and they said we don't deal with deliveries, ring the Home delivery team, I did; their closed!

I'm at work Monday 24th August 2026. So if the staff at the GSF (home delivery) take there head out of the sand, (or as they employ cheap young staff) enforce a BAN on the use of their personal mobiles as they seam to be on there a lot and at stores which is very unprofessional and management needs to wake up and sort the streamlining of their business and go undercover to the home delivery team as to why after 3 days in my case, that next day deliveries aren't being fulfilled. It's not like the staff are playing table-tennis. The whole delivery process needs to be fixed immediately.

Very poor service overall. Won't be using again. Won't recommend.
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Update 24th August 2026
STILL NO DELIVERY!

ABSOLUTE JOKE OF A COMPANY.

EVEN DPD HAVEN'T EVEN RECEIVED PARCEL SO GSF HAVEN'T EVEN DESPATCHED PARCEL.

AVOID GSF AT AT COSTS WHEN NEEDING *ANY DELIVERY*

Not even a word from ANY GSF staff to say where parcel is.