Garden State Tile Reviews 775

TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

Wonderful selection, but confusion and incorrect items ordered a few times . Was told they have a high turn over of employees

Company replied

Rated 4 out of 5 stars

GST have great product selection and options for tile and accessories trade w/ delivery options too. Some of the price sheets are inaccurate and I have had to purchase more product than intended or... See more

Company replied

Rated 3 out of 5 stars

Not pleased, unable to return a tile that I can not use. GST should be willing to make a cash customer happy.

Company replied

Company details

  1. Bathroom Renovator
  2. Architect
  3. Construction company
  4. Day spa
  5. Home Furniture Shop
  6. Interior designer
  7. Kitchen supply shop
  8. Living room shop

Information provided by various external sources

Garden State Tile is built on the idea that people make all the difference. Since 1957, we have proudly served the East Coast and beyond. The service and design expertise we provide have defined our reputation. With over 50 years of tile and stone experience and a long tradition of providing exceptional service, we are here to guide, educate, and consult.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

775 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We started our reno just before the…

We started our reno just before the virus impacted the state. The folks at Garden State Tile have been amazingly patient.Our Order is still waiting in their warehouse.
I can't thank you enough.

8 April 2020
Unprompted review
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Reply from Garden State Tile

Thank you for your 5-star review! We're more than happy to accommodate the needs of all of your customers during this challenging time. Stay safe and we'll see you soon!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and friendly staff. Bonnie assisted us patiently to choose the perfect tile for our bathrooms. Love my new tile floors and shower. Will not go anywhere else for tile and definitely go back for tile for my kitchen renovation.

7 April 2020
Unprompted review
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Reply from Garden State Tile

We're so glad you love your new bathroom! Thank you for your review, we can't wait to see you soon for your kitchen renovation!

Rated 3 out of 5 stars

Not pleased

Not pleased, unable to return a tile that I can not use. GST should be willing to make a cash customer happy.

7 April 2020
Unprompted review
Garden State Tile logo

Reply from Garden State Tile

We are sorry to hear that you were unsatisfied with the service you received. Unfortunately, most of our vendors do not take returns on special order material and in reviewing your order, the material you purchased was a non-stock special order item. Was there something wrong with the product that you were not able to use it after you purchased it? Please reach out to me to discuss in more detail when you have time. My phone # is 732-809-5626 or you can reach me via email @ ciacometta@gstile.com. As our showrooms are currently closed, I am available to try and resolve your issue if possible. Thank you

Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience. Dealt with Lindsay; she could not have been more
helpful. Great customer service; product delivered as promised

7 April 2020
Unprompted review
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Reply from Garden State Tile

We're so glad you had such a wonderful experience. Thank you for your 5-star review!

Rated 5 out of 5 stars

Find Your Perfect Tile Here

Just the right-sized store packed with a quality selection of tile. Maria and Carolyn were very friendly, patient and extremely helpful in helping us to find the perfect tile.

We visited a few tile stores before finding Garden State Tile and it's the only tile store I'd recommend.

7 April 2020
Unprompted review
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Reply from Garden State Tile

Thank you for your review and recommendation! We're so glad you enjoyed our renowned concierge service and were able to find the perfect tile.

Rated 5 out of 5 stars

Maria is the best and the reason we…

Maria is the best and the reason we keep coming back!

7 April 2020
Unprompted review
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Reply from Garden State Tile

Thank you for your review! We're so happy you've had such a wonderful experience with our Design Sales Consultant. We can't wait to continue creating beautiful spaces with you!

Rated 5 out of 5 stars

Happy Customer

Excellent servicefrom start to finish. Good communication and follow through. Met all schedules for delivery.

1 April 2020
Unprompted review
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Reply from Garden State Tile

Thank you for your 5-star review! We look forward to working with you again!

Rated 5 out of 5 stars

Great customer service

Prompt, friendly and helpful answers to questions. Would definitely go here again for tile needs

1 April 2020
Unprompted review
Garden State Tile logo

Reply from Garden State Tile

Thank you for your 5-star review and recommendation!

Rated 5 out of 5 stars

Bonnie was a great

Bonnie was a great! She helped us to select our tile, and was very patient with us as we mulled over MANY options. We couldn't be happier with the final result.

31 March 2020
Unprompted review
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Reply from Garden State Tile

Thank you for your 5-star review! We're so happy you love the way your project came out.

Rated 5 out of 5 stars

As a neophyte tile purchaser

As a neophyte tile purchaser, my experience doing business with Garden State Tile could not have been better. My wife & I decided to remodel our master bathroom. I went to the showroom in Center City Philadelphia near where I work. The design sales consultant,Jennifer Kusiak, was wonderful to work with. She was knowledgeable, creative, patient, and witty. After hearing what my objectives and plans were in the remodel, she educated me about the different tile options that were available and made excellent suggestions concerning the tile installation design.
The bathroom turned out great—beyond our expectations. I would not hesitate to recommend Garden State Tile.

31 March 2020
Unprompted review
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Reply from Garden State Tile

Thank you for this incredible review and the very kind words! We take pride in our design sales consultants ability to both create and educate in order to make our customers design dreams come true.

Rated 5 out of 5 stars

Great designs

I walked in with no appointment. Amanda was great at she was able to put together many options. I walked in with no clearly defined designs and I was pleased with all the designs she created.

31 March 2020
Unprompted review
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Reply from Garden State Tile

Thank you for your 5-star review! We're happy that our knowledgeable design consultants could help you put together a design that you love!

Rated 5 out of 5 stars

Tonie

Tonie was great to work with - answered all my questions - helped me get the tile I wanted and also addressed an issue with delivery from the tile manufacturer.

31 March 2020
Unprompted review
Garden State Tile logo

Reply from Garden State Tile

Thank you for your review! We're happy to hear you enjoyed our renowned concierge service.

Rated 5 out of 5 stars

Excellent

Great Selection of tiles. Helpful advice . Excellence from my salesperson, Glen.
Thank you

31 March 2020
Unprompted review
Garden State Tile logo

Reply from Garden State Tile

Thank you for your 5-star review, Annie! We're glad we could be of assistance to you and your project.

Rated 5 out of 5 stars

A great experience!

GST was the second tile store we went into. At the first store we met asalesman who was was very nice and answered my questions, but I decided to get a second opinion. My tiler recommended Garden State Tile in Dover, NJ. the design consultant at GST gave me an education! She was friendly, informative, and gave me great ideas. Her suggestions were spot on and I felt very comfortable spending the substantial money required to tile my bathroom.

30 March 2020
Unprompted review
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Reply from Garden State Tile

Thank you for your 5-star review! We pride ourselves on being able to provide our customers with everything they need to make an informed, confident decision with their selections.

Rated 5 out of 5 stars

Very knowledgeable staff

Very knowledgeable staff, greetings with pleasant smiles and never too pushy to make sales to make clients uncomfortable. I am a professional tile installer and send my clients to their wonderfully designed showrooms.

25 March 2020
Unprompted review
Garden State Tile logo

Reply from Garden State Tile

Thank you for your 5-star review and recommendation! We are so glad to hear that we are such a valuable source for you and your clients. We can't wait to continue making beautiful spaces together!

Rated 5 out of 5 stars

My experience at Garden State Tile was…

My experience at Garden State Tile was wonderful! Carrie Freeman helped me every step of the way. She was always friendly and never seemed bothered when I was indecisive. I would work with her again and will recommend her to others. My bathroom is going to be beautiful! Thank you Carrie!

25 March 2020
Unprompted review
Garden State Tile logo

Reply from Garden State Tile

Thank you for your 5-star review and recommendation! We are so happy you had such a wonderful experience at our showroom. We can't wait to see how your bathroom project turns out!

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