GTXGaming.co.uk Reviews 

1,422
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for their incredibly prompt replies, helpful attitude, and effective troubleshooting during technical difficulties. People note that setting up game servers is remarkably smooth, while managing files and navigating the control panel remains straightforward and reliable. Some reviewers were not happy with occasional performance drops, unexpected lag, and sudden server stability issues during heavy usage. A few people also mentioned strict refund rules and unhelpful interactions when trying to resolve problems or seek solutions. Others experienced frustrating limitations with standard packages and unhelpful responses from support agents.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptionally fast response times and helpful... See more

Service

Reviewers mention positive feedback about service, highlighting fast response times and helpful staff.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as fast, efficient, and exceptionally... See more

Response time

Consumers find response time to be exceptionally positive, praising the team for being super fast to respond... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GTX gaming excels at customer service. Every ticket is answered within minutes and issues resolved promptly and professionally. Nothing but wonderful things to say about the service GTX provides. I’ve... See more

Rated 5 out of 5 stars

So far, probably the best server hosting website I've used. Gamepanel feels best so far, support acts quickly (shout out to Jamie, my man saved the session). Barotrauma sessions have been smoother t... See more

Rated 5 out of 5 stars

I had a problem with directory access and mod installation. James was very helpful and got the server running. He even managed to salvage my save files and kindly re-installed the mod for me. He was... See more

Rated 5 out of 5 stars

Truthfully I couldn’t want any other provider with this great and spectacular team that has been nothing but EXCELLING in the following >>I was serviced swiftly and thoroughly from start to f... See more


Company details

  1. #104 of 162 best companies in Gaming services

Information provided by various external sources

We are the world leaders in game servers and dedicated servers plus we are also an 'official' Teamspeak3 Provider. Cheap Game Servers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,422)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Genuinely Blown Away, 5*

I cannot express how incredibly impressed and blown away I am with the unbelievable quality of service I received from Matt this evening.

What I initially believed to be a bot instead turned out to be an incredible human being with enough wit, charisma and charm to make a king blush.

Having explained my frustrations with other hosting services regarding a space engineers server, Matt was able to identify exactly what I needed and assist me with getting the correct service and setup requirements I needed for my group's needs and ambitions.

The interface for GTX is incredibly user friendly with easy setup and access to customer service for any further issues or concerns with prompt response and genuine attention given to the customer.

In regards to hardware, with the customisable options available, you will be able to tailor it to meet your needs exactly without the need to remortgage your house, and considering the quality of equipment being used by GTX in comparison to other hosting services, they are as far as I have seen and am now experiencing, blowing the competition out of the water.

It is fair to say that in the future GTX will easily become my go-to for hosting from now on.

If you are in need of a server and wish to speak to someone who will give you a truly unforgettable and positive experience, request Matt in the chat window.

Many thanks Matt.
Slán go fóill.

Rob

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Interactions

Great Interactions! I normally don't use the little chat windows that pop up, because they all seem to be bots. For some reason I decided to today and was pleasantly surprised when I was connected to an actual person. Matt was very useful and provided me with a short guide through the website, answering my random questions as they were fired at him. I look forward to many fruitful interactions with this company as I try to build a thriving Space Engineers community.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Great CS and reliability with services

Through the years I have used GTX on and off. Many different servers and when I ask a question in their live chat, I think maybe only once or twice have I had to wait to get any assistance with this group. Always ontop of things and getting me accurate info. I really couldn't ask for a better provider for the money they charge.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Steven Wood

Steven Wood, is very professionnal and very SPEEDY, in replaying and answerging to my request.
with a 100% solution, problem solved 100%.

11 September 2024
Rated 1 out of 5 stars

Their system is wholly unreliable

Their system is wholly unreliable and due to errors and flaws in their system, two long-term servers have been destroyed with vital files ending up missing, resulting in every single vehicle across the map being lost, all character data being lost. Their responses are bot-like and apathetic and even after causing months of time and progress to be lost for myself and countless players, they don't even offer a refund - instead offer a couple of weeks payment back or "4 months free service", as if anyone would want to continue hosting with them after they've proven they can't run a reliable service. Avoid them at all costs.

Service - 3/10
Customer Service 1/10

8 August 2024
Unprompted review
GTXGaming.co.uk logo

Reply from GTXGaming.co.uk

We sincerely apologize for the frustration and inconvenience you've experienced. We understand how important your servers and data are, and we deeply regret that this situation has caused such a significant disruption.

Our team is continuously working to improve the reliability of our systems and prevent issues like the one you encountered. While we strive to offer the best possible service, we acknowledge that mistakes can happen, and it's clear that we didn’t meet your expectations in this case.

Regarding the options we provided, we intended to offer solutions to help rectify the situation, though we understand if they did not meet your needs at the time. Please know that we are always open to further dialogue to make things right.

We would love the opportunity to discuss this with you directly to see if there's any other way we can resolve the situation and rebuild your trust.

Thank you for your feedback, and again, we deeply regret the inconvenience caused.

Rated 1 out of 5 stars

I am very much over GTXGaming

I am very much over GTXGaming. I use to swear by them, now they are just the run of the mill company with nothing special. They don't offer the support they once did either. They have started blaming mod creators for their failure of a hosting service and then saying that I don't know what the hell I am talking about. I get better service off of shockbyte which isn't saying much.

Edit: they are now threating to take down this review if I don't provide more information claiming I am not a valid user.

5 August 2024
Unprompted review
GTXGaming.co.uk logo

Reply from GTXGaming.co.uk

We're sorry to hear that your recent experiences with us haven’t lived up to your past expectations. We take all feedback seriously, and it’s clear that we’ve fallen short in providing the level of service and support that you deserve.

Regarding your concerns about mods, we always strive to help our customers navigate the complexities of mod integration. If any of our communication came across as dismissive, that was never our intention, and we sincerely apologize. Our goal is to ensure that all customers feel supported and informed.

As for the edit to your review, we sometimes request additional information when we cannot locate an account based on the details provided. This step is simply to confirm your identity and ensure we address your specific situation appropriately. We would never attempt to silence genuine feedback, and we are committed to resolving any issues you’ve had.

We’d love the opportunity to look into your concerns further and improve your experience. Please feel free to reach out directly, and we’ll do everything we can to assist.

Rated 3 out of 5 stars

I used GTXGaming for reselling game…

I used GTXGaming for reselling game servers when I started my company. The service was solid and we had a smooth experience, but we’ve since moved on. Prices are a bit high, though the wide range of locations is a plus. Support, however, was slow and had weak responses.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

I've rented a dedicated gaming server…

I've rented a dedicated gaming server from GTX for about a year now. In that time I've only experienced down time once, which was quickly resolved. No noticeable lag or speed issues whatsoever. Staff is always very quick to respond and answer questions & fix potential issues.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

I feel I was very lucky to find Jamie…

I feel I was very lucky to find Jamie Redpath in GTX Support. He was very calm and very Patient with me. He explained things when I asked, so that I actually understood. He also consulted with me FIRST! Before doing anything or making any changes. And he would ask for my opinion as I did from him. He is much more experienced and understands the hardware far better than I could ever. Making his advice invaluable to my Decision making also. I believe that Jamie is a Company man! And Represents the Company and the people around him. Very friendly guy and got my Server running and back up again. Everyone that I have met from Ticket Support have made me feel important. And they actually listen! Thanks Jamie!
Dave

9 July 2024
Rated 5 out of 5 stars

amazing!

moved over from another server host after multiple issues, I can honestly say the support I've received has been extraordinary and the server has run flawlessly. 100% would recommend for anyone with prior server experience or for any first timer

3 July 2024
Rated 5 out of 5 stars

I recently had the pleasure of renting…

I recently had the pleasure of renting a server from GTX Gaming, and I must say, my experience has been nothing short of exceptional. From the moment I started using their services, I was impressed by the lag-free performance and the unwavering support provided by their dedicated staff.

First and foremost, the server performance has been outstanding. Whether I was playing multiplayer games or hosting my own game sessions, the servers provided by GTX Gaming delivered a seamless and uninterrupted gaming experience. The absence of lag ensured that my gameplay was smooth, allowing me to fully immerse myself in the virtual worlds I explored. It's truly remarkable how their servers can handle even the most demanding games without any hiccups.

What truly sets GTX Gaming apart, however, is their commitment to customer satisfaction. The staff members are available round the clock, 24/7, and are always prompt in addressing any issues or concerns that may arise. No matter the time of day or night, I found comfort in knowing that their support team was just a message away. Their dedication to providing timely assistance and resolving any technical difficulties is truly commendable.

Additionally, I had the incredible fortune of winning a giveaway hosted by GTX Gaming. As a result, I was able to download a full game from Steam. This unexpected surprise added an extra layer of joy to my overall experience with GTX Gaming. It's clear that they value their customers and go above and beyond to create a positive and rewarding gaming community.

In conclusion, I wholeheartedly recommend GTX Gaming to any avid gamer or server enthusiast. Their lag-free servers, coupled with their impeccable 24/7 support, make them a top choice in the gaming server hosting industry. With the added bonus of exciting giveaways, GTX Gaming has proven to be a company that truly cares about its customers' satisfaction. So if you're looking for a reliable and enjoyable gaming server experience, look no further than GTX Gaming.

27 June 2024
Rated 1 out of 5 stars

GTXGaming Took My Bank Information

GTXGaming advertises that they accept direct bank payments when you sign up when in reality they DO NOT. I gave my bank acct# and routing# in order to set that up. They never took the money out of the account and each time I had to use a debit card, something I specifically tried to avoid as I set up a whole separate checking acct for my Arma 3 clan. I did this so there wouldn't be card charges or so they wouldn't take money when it's not all there yet. What GTX has available is called "Bank Transfer" but it never worked. I reached out to their support team and they said "We do not have the ability to pull from bank accounts direct. But we can do it through an intermediary like PayPal or using your debit card." Yet they took my bank information when I first signed up. They asked for my discord information so we could link up and talk. I sent them my discord information but I refused to pay until we talked because I didn't want to use a debit card anymore. They NEVER reached out to me on discord. Every time I asked why they take bank information but don't actually use the service of automatic bank transfers they dodged the question.
"I dont understand what you mean by saying bank payments do not work. We receive bank payments every single day. You are clearly suffering from the wrong impression."

Btw all quotations are from my support tickets with their support team. I STRONGLY recommend not using their servers or any other service.

24 May 2024
Unprompted review
GTXGaming.co.uk logo

Reply from GTXGaming.co.uk

Dillon please reply to the support ticket, lets zoom and discuss the issues you had.

Rated 5 out of 5 stars

My go to

Have used Gtx for dayz servers a few times and they really are great never had any performance issues, prices are good and modding the servers is made nice and easy with Gtx :)

22 May 2024
Rated 5 out of 5 stars

Oustanding service

I came to these people from another service and was not holding my hopes high. BOY WAS I WRONG. They were patient with my new to coding questions and help with even the simplest of tasks.

15 May 2024

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