I can’t praise Guinness Hermitage enough! They’ve been absolute stars, with such kindness and efficiency. Their team is always so polite, and they genuinely care. If only all landlords were this respo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After 12 months and several phone calls resulting in broken promises I called today and finally got a helpful member of staff. Gillian understood my frustration and instead of feeding me the usual spi... See more
Company replied
Ibby! Thats it, that's why! So helpful, very knowledgeable. I usually dread calling housing for anything at all. I'm a great tenant but still feel wary of theses calls. Clearly you guys have upgraded... See more
Company replied
I spoke today with Kazz Bolton who was so professional, kind and reassuring that wanted her to know that her work is appreciated. She listened and understood my problem and acted quickly and confident... See more
Company replied
Company details
Information provided by various external sources
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Contact info
United Kingdom
- www.guinnesspartnership.com
4.7
Excellent
8k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Guinness Partnership
Hi, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
very hepfull
27 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Dave, Thank you for taking the time to leave us a review.
Your feedback is appreciated. Kind regards, Emma D.
Andy was polite knew what he was doing…
Andy was polite knew what he was doing for me . Very professional .
4 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Martin,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
Text chat feedback
When text chat active , very productive communication with end result.However, it took duration to arrive at direct text.lots of automated questions at first.
Failed attempted yesterday.
24 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Geraldine,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
When I rang up that where very good an…
When I rang up that where very good an unstading of what I was explaining to them about this issue where I live
24 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
Great customer service
The lady on the phone was very sympathetic to my frustration and did everything she could to resolve my issue. I'm very grateful to her.
24 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Amber,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
The agent Andrew I chatted with was…
The agent Andrew I chatted with was lovely and polite, and sorted my problem with a link I needed.
24 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Paula,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
Very helpful lady this morning
Very helpful lady this morning, although the problem not yet solved she was very helpful towards getting problem solved… very kind polite and professional
24 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Mandy,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
Patience and kindness
I would just like to take a moment to say thank you so much Angela for taking the time to help me with my problem today honestly being neurodiverse is scary at times but your patients and level of understanding was most appreciated honestly one of the most easiest calls I made today so thank you
24 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Chiya,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
Reply from The Guinness Partnership
Hi Christina,
Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Gemma.
I spoke to a lovely…
I spoke to a lovely ,polite,patient,caring and understanding lady today at guinness trust her name was sam and she was just so kind thanku
23 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Sylvia, Thank you for taking the time to leave us a review.
Your feedback is appreciated.
Kind regards
Victoria
Spoke to a lady about a repair I needed…
Spoke to a lady about a repair I needed doing and she managed to get me booked in within a few hours. Very helpful, very much appreciated, and dealt with my query very quickly
23 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Katie.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
The man on the phone was lovely
The man on the phone was lovely and very helpful
23 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Renae.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Blessing was very attentive and…
Blessing was very attentive and patient. She took time to attend all my complaints and reassured me of swift responses. That's the kind of service you pray to get as a customer.
23 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
I had a great experience talking to Andy R
I had a great experience talking to Andy R about some issues that has been happening, very friendly and went out of his way to help me, great advice
23 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Gill was so helpful
Gill was so helpful, friendly and very caring, she resolved all my issues, listened to my concerns and resolved them promptly. thankyou so much for all your help Gill
23 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Carly.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Customer Service
The Customer operator was really helpful with my repair
23 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Juliet.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Sophia was really helpful today a nice…
Sophia was really helpful today a nice lady
22 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Julie.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Friendly and helpful
The lady I spoke to was so friendly,understanding and helpful.
22 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Christopher.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Great customer service
Great customer service, friendly staff and have always been great for our family and our families needs.
22 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Rebecca.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
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