I can’t praise Guinness Hermitage enough! They’ve been absolute stars, with such kindness and efficiency. Their team is always so polite, and they genuinely care. If only all landlords were this respo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After 12 months and several phone calls resulting in broken promises I called today and finally got a helpful member of staff. Gillian understood my frustration and instead of feeding me the usual spi... See more
Company replied
Ibby! Thats it, that's why! So helpful, very knowledgeable. I usually dread calling housing for anything at all. I'm a great tenant but still feel wary of theses calls. Clearly you guys have upgraded... See more
Company replied
I spoke today with Kazz Bolton who was so professional, kind and reassuring that wanted her to know that her work is appreciated. She listened and understood my problem and acted quickly and confident... See more
Company replied
Company details
Information provided by various external sources
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Contact info
United Kingdom
- www.guinnesspartnership.com
4.7
Excellent
8k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely helpful and very happy with…
Extremely helpful and very happy with my call today.
14 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Anne, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Evie is a star !!
Evie that works in the repairs team side of the team is extremeley helpful, understanding and proffesional! Made my issues very easy to discuss !
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Thomas, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Yaz.
Both Staff was very helpful on phone
Both Staff was very helpful on phone, helping with booking in a repair setting up the Guinness account and connecting me with the other departments to sort all my other queries dealt with 3 issues in 1 call .. thank you Amy G
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Good Morning, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Yaz.
I called Guinness partnership a staff…
I called Guinness partnership a staff lady by the name of Shaz answered my call Shaz was well mannered, listening to my issues and book an appointment for staff member for a visit to my address. In all Shaz conducted her work in a very professional ways. 13
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Stephen, thanks for taking the time to leave us a review, this is very much appreciated, Thanks Yaz.
Reply from The Guinness Partnership
Good Morning, thank you for taking the time to leave us a review, this is much appreciated, Thanks Yaz.
The customer service agent I spoke to…
The customer service agent I spoke to today was very helpful and very nice to talk to.
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Clair, thanks for taking the time to leave us a review, this is much appreciated, Thanks Yaz.
I’ve recently mastered the use of my…
I’ve recently mastered the use of my Guinness app. I managed to report a repair in my house through the app. Spoke to an online advisor and have an appointment for that repair. Also asked about a reimbursement. The advisor was very helpful, and I found the app easy to use. So much easier than making phone calls and waiting on the phone.
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Martin, thanks for taking the time to leave us a review this is much appreciated, Thanks Yaz.
Very helpful guy on the phone
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi William , thank you for taking the time to leave us a review, this is much appreciated , Thanks Yaz.
Brilliant customer service
Brilliant customer service, very friendly and helpful.
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Stephen, thank you for taking the time to leave us a review this is much appreciated , Thanks Yaz.
I'm extremely pleased with the call I…
I'm extremely pleased with the call I made to book two repairs, which as it turned out were both emergencies and dealt with immediately. Customer services were quick and explained everything to me
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Julie, thank you for taking the time to leave us a review, this is much appreciated, Thanks Yaz.
Reply from The Guinness Partnership
Hi Tina, thank you for taking the time to leave us a review, this is much appreciated, Thanks Yaz.
Amy - the superstar ⭐️
Amy was very helpful, kind and professional. Thank u Xx
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Veronica, thank you for taking the time to leave us a review this is much appreciated, Thanks Yaz.
Angela was very attentive and…
Angela was very attentive and supportive through the whole conversation, outstanding customer service Angela !!
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Victoria, thanks for taking the time to leave a review, this is much appreciated and will be passed onto Angela, Thanks Yaz.
Personally I’m not good with emergencies
Personally I’m not good with emergency situations but dhanish has made me feel really comfortable in a stressful situation so thank you!
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Libbi, thank you for taking the time to leave us a review this is much appreciated and will be passed onto Dhanish, Thanks Yaz.
I have never experienced service like i…
I have never experienced service like i did today with any other council repairs..the lady whom I spoke with was absolutely wonderful..she helped throughout the call..also She never once tried to push me walking to send pictures because of my disability..I'm so,so, grateful..thankyou so much Guinness Partnership..
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Good Morning, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Yaz.
The young man who dealt with my enquiry…
The young man who dealt with my enquiry was courteous, polite and understanding. Fitst rate!
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Geoff, thank you for taking the time to leave us a review , this is much appreciated, Thanks Yaz
The person who answered my call was
The person who answered my call was, so helpful in my situation. She listened to what I was saying and made me feel that she was genuinely helping.
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Mark, thank you for taking the time to leave us a review, this is much appreciated, Thanks Yaz.
Habibput my mind at rest very nice man
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Carol, thank you for taking time to leave us a review, this is very much appreciated, Thanks Yaz.
Angela was an absolute pleasure to…
Angela was an absolute pleasure to speak to today and helped with my request in a very positive and professional manner. I believe she deserves a nice bottle of Prosecco or a bonus or a pay rise. If you’re feeling especially generous all three.
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi John, thank you for taking the time to leave us a review this is much appreciated , Thanks Yaz.
Very helpful gentleman dealt with my…
Very helpful gentleman dealt with my repair and also advised why I couldn't get on the my Guinness app
13 July 2026
Unprompted review
Reply from The Guinness Partnership
Hi Karen, Thank you for taking the time to leave us a review this is much appreciated, Thanks Yaz.
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